On 12/19/14 i was physically bullied and intimidated by a police officer at a branch in northwest houston because i was complaining about the arbitrary and unfair 7$ check cashing fee. After the incident i called customer service twice and it was unclear as to whether he actually worked there or was a customer. I either case it was uncalled for and innapropriate. If the cop worked there he shouldn't use physical intimidation when someone disagrees with policy. If he was just a client then he had no business standing 3 inches behind me and nudging me at the bank window as i conducted my business and should have been told to back away by the manager with whom i was speaking. I'm disgusted and appalled.
Great bank with a multiplicity of options. As a student, I appreciated the overdraft program which gives you a 'cushion' of credit for overdraft protection instead of innumerable fees.
There are definitely other reasons to use Wachovia, such as availability of ATMs, (almost) free-checking, etc. But these are the main benefits.