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Wells Fargo Customer Review

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alex_cccr's Profile Image

5 out of 5 marks

Reviewed by alex_cccr

Sep 12th 2012

Super amazingly awesome!

Was greeted, had amazing customer service, they did everything that was needed to be done on my to-do list, and they went literally above and way beyond.

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Other Wells Fargo Reviews

tfield's Profile Image

Reviewed by tfield

Aug 26th 2014

1 out of 5 marks

What happened to customer service?

I went into the branch which I never do but I needed to put money in my son's account. I waited while the teller told the person she was waiting on that she would find him $110.00 is $5 bills. When he had waited long enough he said it's ok I have to go open my store and her response was " I told you I would get you the 5s and I will". After she finish with him it was my turn with the best customer care rep. I explained what I needed and she said "well we don't look up account numbers for you. Ok well I know the rules have changed so whatever. I said ok well I will call him. While on the phone she asked me to start the withdrawal process so I asked if she would right down the account number when my son gave it to me and she said "um no". I told my son to start over because they were too helpful and she rolls her eyes and says "I am very helpful actually". I told her I could tell and just do her job so that I could move on with my day. I have been in this branch before and they were great but it looks like everyone is newer. I thought that kind of service only came from Bank of America. I worked as a teller and would have NEVER done this.

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srebac's Profile Image

Reviewed by srebac

Aug 25th 2014

1 out of 5 marks

Terrible Customer Service/ Unhappy People working there

It is very sad that people that provide " Customer Service " has such a poor demeanor, and 0 motivation to do their job right. Unfortunately for the poor demeanor and lack of customer service of one person that was working on 8/23/14 in the drive thru, as well as the Service Manager which is not able to handle a situation right , I had a terrible experience with this bank .

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