So this past weekend I go to make a deposit and I see my account is overdrawn I ask why and they give me a list of companies that have taken my money. I go in this Monday to find out what is going on and it s a company that is taking out money not once or twice but 7 times. I look more into it and its not even under my name is it under some other guys name! I ask the manger why the bank allows UN authorized transactions and she says its not the bank job. SO IM LIKE WTF! not your job? ITS YOUR JOB TO PROTECT MY MONEY! ESPECIALLY AGAINST FRAUD. She goes on to tell me that I can file a claim but It will probably get denied. SO NOW IM LEFT OWNING THE OVERDRAFT AND SOMEONE HAS STOLE MY MONEY!!! and they cant do anything about it?.. F**K that!! I need help on what I can do this is not fair. They suck and they are shit they don't provide best customer service and they don't care about anything then their money!!!
we have had unusual circumstances lately. I have third stage cancer and been in and out of hospital. we owed 3000.00 on our car and they would not work with us to get it paid off. we mailed them two checks for it being three payments behind. they refused to cash the checks. they said all three had to be paid. they came and got the car. what kind of place does business like this
I went into the branch which I never do but I needed to put money in my son's account. I waited while the teller told the person she was waiting on that she would find him $110.00 is $5 bills. When he had waited long enough he said it's ok I have to go open my store and her response was " I told you I would get you the 5s and I will". After she finish with him it was my turn with the best customer care rep. I explained what I needed and she said "well we don't look up account numbers for you. Ok well I know the rules have changed so whatever. I said ok well I will call him. While on the phone she asked me to start the withdrawal process so I asked if she would right down the account number when my son gave it to me and she said "um no". I told my son to start over because they were too helpful and she rolls her eyes and says "I am very helpful actually". I told her I could tell and just do her job so that I could move on with my day. I have been in this branch before and they were great but it looks like everyone is newer. I thought that kind of service only came from Bank of America. I worked as a teller and would have NEVER done this.