So this past weekend I go to make a deposit and I see my account is overdrawn I ask why and they give me a list of companies that have taken my money. I go in this Monday to find out what is going on and it s a company that is taking out money not once or twice but 7 times. I look more into it and its not even under my name is it under some other guys name! I ask the manger why the bank allows UN authorized transactions and she says its not the bank job. SO IM LIKE WTF! not your job?
It's your job to protect my money! Especially against fraud. She goes on to tell me that I can file a claim but It will probably get denied. So now I'm left owing the overdraft and someone has stolen my money! and they cant do anything about it?
F**K that!! I need help on what I can do this is not fair. They suck and they are shit they don't provide best customer service and they don't care about anything then their money!
I'm so disappointed with Wells Fargo. I started my first account as a 16 yr old in 1993, I've been a stellar customer for the past 23 years. I made a $2000 online loan payment, and accidentally withdrew money from my Wells Fargo account, resulting in an overdraft of about $500. Realizing my mistake, I called immediately to the bank to report my error. Was the overdraft fee reimbursed to my account??....I'll give you three guesses. And don't even get me started on my personal Wells Fargo credit card. It's terrible. Foreign fees, poor rewards program, always changing policies. The first five years were nice, but my marriage to Wells Fargo is over, I'm taking my checking account and my 780 credit score somewhere else. Believe me, don't burden yourself with Wells Fargo, they will cost you, time and money both.
I won't get into it too much, but I am so frustrated with Wells Fargo. I had money fraudulently taken out of my checking account from an online merchant (rhymes with BayPal) several months ago. After HOURS on the phone with customer service reps, at least 4 who all gave me completely different answers to my questions, I opened up a new account but was convinced to simply "freeze" the old account. I was told there was no way charges would be authorized from the old account number from now on. Well, wouldn't you know, the exact same thing happened again the other day. This time customer service was not only extremely rude, yelling at me and telling me I couldn't speak with a different manager, that I had to deal with her on the phone. Then when I insisted, she said she would transfer me, but simply put me back to the very beginning of the phone tree. I spoke with a different manager who was plain apathetic. He didn't care that I was upset, did not resolve anything, and basically gave me his blessing to go to another bank. That, I will. I miss Wachovia's customer service, even if they were lacking in other ways.