So this past weekend I go to make a deposit and I see my account is overdrawn I ask why and they give me a list of companies that have taken my money. I go in this Monday to find out what is going on and it s a company that is taking out money not once or twice but 7 times. I look more into it and its not even under my name is it under some other guys name! I ask the manger why the bank allows UN authorized transactions and she says its not the bank job. SO IM LIKE WTF! not your job?
It's your job to protect my money! Especially against fraud. She goes on to tell me that I can file a claim but It will probably get denied. So now I'm left owing the overdraft and someone has stolen my money! and they cant do anything about it?
F**K that!! I need help on what I can do this is not fair. They suck and they are shit they don't provide best customer service and they don't care about anything then their money!
On 12/19/14 I was physically bullied and intimidated by a police officer at a branch in northwest houston because I was complaining about the arbitrary and unfair 7$ check cashing fee. After the incident I called customer service twice and it was unclear as to whether he actually worked there or was a customer. I either case It was uncalled for and innapropriate. If the cop worked there he shouldn't use physical intimidation when someone disagrees with policy. If he was just a client then he had no business standing 3 inches behind me and nudging me at the bank window as I conducted my business and should have been told to back away by the manager with whom I was speaking. I'm disgusted and appalled.
Great bank with a multiplicity of options. As a student, I appreciated the overdraft program which gives you a 'cushion' of credit for overdraft protection instead of innumerable fees.
There are definitely other reasons to use Wachovia, such as availability of ATMs, (almost) free-checking, etc. But these are the main benefits.