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MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Wells Fargo Customer Review

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thompson's Profile Image

1 out of 5 marks

Reviewed by thompson

Jul 16th 2012

Terrible!

So this past weekend I go to make a deposit and I see my account is overdrawn I ask why and they give me a list of companies that have taken my money. I go in this Monday to find out what is going on and it s a company that is taking out money not once or twice but 7 times. I look more into it and its not even under my name is it under some other guys name! I ask the manger why the bank allows UN authorized transactions and she says its not the bank job. SO IM LIKE WTF! not your job?

It's your job to protect my money! Especially against fraud. She goes on to tell me that I can file a claim but It will probably get denied. So now I'm left owing the overdraft and someone has stolen my money! and they cant do anything about it?

F**K that!! I need help on what I can do this is not fair. They suck and they are shit they don't provide best customer service and they don't care about anything then their money!

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Other Wells Fargo Reviews

ravshan2001's Profile Image

Reviewed by ravshan2001

Apr 22nd 2015

1 out of 5 marks

Wells Fargo is a trouble maker bank for customers.

I am a customer of Wells Fargo bank till end of 2012. I have checking account and was my mortgage company till March 31, 2015.

Trouble i had from Wells Fargo bank located in Rutherford, NJ 07070

1. When i try to make my 1st Mortgage Payment Banker Apply for credit card for me without asking.

2. They close my checking account without asking on June 2014. Then they create new account for me.

3. I went to Wells Fargo bank located in Rutherford, NJ 07070 and personally get information for Wire Transfer from overseas, and same day midnight they close my checking account without any reason or warning. I went to Wells Fargo bank located in Rutherford, NJ 07070 again and i ask the reason for closing they didn't find any reason, after my 3rd attempt they recover my same account. My Wire refund after 10 days back to sender but i loose some amount of money and time, and i pay twice for wire transfer fee for the bank transfer from overseas and origination bank and one for Wells Fargo bank.

4. I refinanced my mortgage with another bank end of March 31, 2015. and Wells Fargo start charging Monthly fee for my checking account beginning April 7 statement again without any warning (email, mail, text message or call)

5. I contact Wells Fargo via phone call and ask them to refund my $13 back. They reject to refund. I am going to close my checking account and i advice to every one DO NOT WORK with Wells Fargo Bank. I have my statement to proof all above that.

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chrome1007's Profile Image

Reviewed by chrome1007

Apr 18th 2015

2 out of 5 marks

Customer Service-Online Personal Loans

Wow. This was the most ridiculous call I made today. I submitted a Personal Loan Request Online, which was automatically denied. I then called the Wells Fargo, personal loan service center and was connected to a live person. Not much, but she was polite. She talked so fast, half the time I couldn't understand her at all. Anyway, what I think I heard was that I would receive an answer in the mail within 30 days. What do they request you contact them just to get the same information I got in an email? Go Figure. I have three accounts at Wells Fargo, probably a big mistake... so, since they don't appreciate my business, I will be moving my accounts shortly. Good Credit. Never Late on Payments. What more can you ask for? Hmmmm . not good enough for them. See Ya WF

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