I am an attorney and an authorized representative for a client who had a Wells Fargo account. I faxed them all the required documents to become an authorized representative on the account, twice. Had the client call them to confirm. It finally was all set up and for months I was able to deal with them without problems. After 7 months of seamless business they made a billing error. It was only 41 cents but the client wanted to know what happened. No problem, we're all human we all make mistakes. I called to inquired and no one could speak to me because they "had no record of me begin authorized". They would not accept a re-fax of the Power of Attorney and/or the Wells Fargo specific authorization forms. They would only accept a verbal authorization from the client. This had already been preformed, twice before. I told the client that I could not represent her in a cost efficient manner if she continued to do business with Wells Fargo. The client closed down her accounts and withdrew over a million dollars of assets from Wells Fargo.
Advice to Wells Fargo: Bring your authorized representative program more in line with other Banks to avoid losing major accounts.
I checked my bank account online and had seen that I had received three overdraft charges of $35 each within 20 minutes for three small purchases. I called because I work for a non profit and am paid on a stipend so those charges I couldn't even afford over $100 in penalties. I called and explained my situation, and that I have been a loyal customer for over 8 years in good standing. The representative told me that I shouldn't be spending money that I didn't have, and that was my responsibility to check in between purchases, not there's. They kept insisting there was nothing they could do, even when I said I couldn't afford to keep my account with Wells Fargo. I did not feel like a "valued customer" at all and plan on closing my account.
Do not do business with Wells Fargo. They are like a siren's song. It sounds good at first, but once you need service, they will disrespect and abandon you to the brink of financial ruin. If you are 100% confident you will never need a loan modification, to refinance, miss one payment, or ever need to speak on the phone with someone who will treat you as a valued customer, then try your luck.
As for me, I was blessed to have family help me with my payments to the loan sharks, I mean Wells Fargo, during my lay-off and I paid them off and feel so relieved I do not do business with them anymore. Ultimately, if they had been sweet and understanding about my situation but not be able to assist me with loan modification, refinancing, or payment schedule; then I would have understood, but it was the nasty dehumanizing way their reps talked to me that inspired me to write this review - "if you cannot afford the loan we don't want your business." They don't even have a customer feedback tab on their website which let's you know they do not give a damn about providing customer service. They are worse than Chase.