Overall Rating

MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Wells Fargo Customer Review

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sage's Profile Image

2 out of 5 marks

Reviewed by sage

Jan 4th 2013

Their Payment Website Changed And It Took Hours To Sign Up In The New!

I received a "deal" a few months ago for 18 months interest free financing for a washer and dryer. It was through wells fargo. For the first few months it went ok but i had to schedule 4 payments at a time and no more. When i went in reschedule payments wells fargo site informed me they had changed to a new site and i needed to re-sign up. Well giving birth to a 10,000 lb elephant would have been easier. They had no details from my other account and was on hold with "peggy" for over an hour. What a mess. I'm glad i dont currently bank with wells and will never.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Wells Fargo Reviews

Jasmine89's Profile Image

Reviewed by Jasmine89

Mar 25th 2015

1 out of 5 marks

WORST MANAGEMENT EVER!

Kim the store manager is so rude and mean, and always has an attitude when I come in to the bank. There is also another manager named Scott Bales that is always sleeping on the job, LAZY, MEAN, and is rude when I ask him a question. Honestly where do they even find people like this to work in a bank. I thought a banking experience was all about customer service, and going out of the way for the customer. Even when I asked Scott Bales a question he just yelled at me like I'm deaf or incompetent. I WILL NEVER GO TO THIS BANK AGAIN, AND I REALLY HOPE SOMEONE TAKES HEED AT BEWARE.

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tarakate82's Profile Image

Reviewed by tarakate82

Apr 9th 2014

1 out of 5 marks

Worst banking experience of my life!

I was the victim of a fraudulent scam -- my identity was stolen and instead of helping me, this bank closed my account! I have no access to my funds, and can't believe they'd treat their loyal customers like this (I banked with them for well over a decade). This is a horrible bank! They will screw you over in your moment of need!

Is this review helpful? ▲ Yes 3 ▼ No 0

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