I received a "deal" a few months ago for 18 months interest free financing for a washer and dryer. It was through Wells Fargo. For the first few months it went OK but I had to schedule 4 payments at a time and no more. When I went in reschedule payments Wells Fargo site informed me they had changed to a new site and I needed to re-sign up. Well giving birth to a 10,000 lb elephant would have been easier. They had no details from my other account and was on hold with "Peggy" for over an hour. What a mess. I'm glad I dont currently bank with Wells and will never.
I had to say that I was very pleased with her customer service. Fraces Almestica (Emaus, Pa. Branch) was able to help me look for and old transaction I needed to rewiew to complete the purchase of my new home. Since Alarik Aguilar,(Emaus, Pa. Branch) left me half way with the problem when I first walked in, Ms. Almestica took the time and was very helpful, patient, and polite.
At first this was my secondary bank, i didn't even mind that they transferred a dollar to my savings every time i used my debt card (which is in my opinion another way banks try to get you to go into the negative) but this month they without warning changed the rules on my checking account and charged me 10$ for the privilege of banking with them. They would only refund 25% of it and none to my boyfriend's account (also all of the money in his savings magically disappeared and customer service can't tell him why) not to mention a fifty dollar purchase that did a magical disappearing reappearing act on my checking, so, so long wells fargo, switched to a no monthly fee account unti i find a decent bank.