I received a "deal" a few months ago for 18 months interest free financing for a washer and dryer. It was through Wells Fargo. For the first few months it went OK but I had to schedule 4 payments at a time and no more. When I went in reschedule payments Wells Fargo site informed me they had changed to a new site and I needed to re-sign up. Well giving birth to a 10,000 lb elephant would have been easier. They had no details from my other account and was on hold with "Peggy" for over an hour. What a mess. I'm glad I dont currently bank with Wells and will never.
Not only was I charged $80 due to bank errors and communication errors, I was treated extremely disrespectful when I called the customer service line in order to fix these fees. My account was continually in the positive way over any charge that occurred on my account when they stated that I overdrafted. When I called they claimed that all these transactions occurred on the same day when some of them did not post until the next day. Also I have signed a waiver saying that if my account were to be negative at any point my transactions would be declined. This also has never happened. Apparently my account was positive when I used my card, but also negative to where they could charge me a fee. Obviously I closed my account and I will never bank with them again! They charge monthly fees of $10 which should be waived if you use your credit card more than 10 times in a month, but they never actually waive them. Unless you call them and complain. And that's a courtesy not a bank error. For every one out there looking to open a banking account I would stay far away from Wells Fargo!!!
I received a letter from Wells Fargo stating they were removing over $300 from my account stating Bank Error as the reason. I have been calling and asking for explanation for over 3 months with no success. If it is valid, so be it, however I would like proof and an option to understand and if necessary dispute. UNACCEPTABLE. I also asked for information on a home equity line of credit. Before I knew what was happening, they had pulled my and my fiancee's credit report, without permission or even a signature. All I wanted was information on the product to compare to other options. That ,of course, dinged both our credit scores for no reason;as it happens , their rates were much higher than what we already had.