I am not sure if I qualify to comment here as Well Fargo is my home mortgage provider, but in any case they keep encouraging me to open a bank account with them, so here goes. I made a mortgage payment of 500 dollars one week in person by check at their Cherry Road branch. The next week I made the remaining payment for the mortgage in their Main St. Rock Hill Branch. This was $655 total 55 for a late penalty fee. Over the next few weeks I still received notices that I was two months behind & that foreclosure could happen. I called their number numerous times & when I finally got through was told that money was in an "escrow" account for "taxes." This acct. now has 1600 dollars in it. Taxes on my house, due months from now are several hundred dollars if that. Anyway, I was then informed that the money "may or may not" be able to be retrieved and applied back to my mortgage payment. I have been on the phone for two days demanding that my money be placed where I had the teller place it & I have the receipt to prove it should go toward the mortgage payment. At the main branch, managers when you deal with them, simply must go through the same hassle with voice messaging & are basically powerless to help you. I work very hard for my money as I am self-employed. I do not like the arbitrary attitude of this "bank," nor the fact that what happened to my money was told to me rather grudgingly and after much time wasted. Working for myself, this is more time and money wasted & for what? I would never open an account with WF for all the money in the world.
I had a fairly simple issue. I deposited some cash at this atm over the weekend and it didn't show up on my account. I dropped in today (monday morning) just to make sure and the girl who is working at the front is horrible. I can't remember her name, i just know it starts with an "l". Not only did she not fix my issue, she kept interrupting me and talking over me while i was talking.
I was in shock that i could even get a word in edgewise. Her customer service skills and ability to resolve my issue was pitiful to say the least. I'm seriously considering changing banks only after being with these guys for six months because of their lack of being attentive to their customers!
If you are any bit intelligent, you will stay away from wells fargo. It is a cheap organization that instead of taking care of its customers, tries to nickel and dime them for everything. Wells fargo customer service was even more atrocious and could not even explain the charges on my account. Not even a manager understood or could explain it thoroughly. I found myself telling them what was what. I always knew wells fargo was an infant in the banking industry and even though i tried to give them the benefit of the doubt in this one transaction, i have found that it is an infant for a reason.
Lack of professionalism, lack of knowledge and worst of all for a company, lack of care for their customers. Stay away from wells fargo and let's hope they go under or are bought so that these practices cannot be continued in our economy. Too many people work hard and are forced to utilize the services of terrible companies like wells fargo, only to be screwed out of more money through cheap and unclear charges to your account. Save yourself the money and time and go with a better bank such as boa or chase. Wells fargo is terrible, always has been, always will be.