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Wells Fargo Customer Review

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evereraderinSC's Profile Image

1 out of 5 marks

Reviewed by evereraderinSC

Jun 27th 2012

This bank arbitrarily placed my money for a home mortgage payment in an "escrow" account without directly informing me

I am not sure if I qualify to comment here as Well Fargo is my home mortgage provider, but in any case they keep encouraging me to open a bank account with them, so here goes. I made a mortgage payment of 500 dollars one week in person by check at their Cherry Road branch. The next week I made the remaining payment for the mortgage in their Main St. Rock Hill Branch. This was $655 total 55 for a late penalty fee. Over the next few weeks I still received notices that I was two months behind & that foreclosure could happen. I called their number numerous times & when I finally got through was told that money was in an "escrow" account for "taxes." This acct. now has 1600 dollars in it. Taxes on my house, due months from now are several hundred dollars if that. Anyway, I was then informed that the money "may or may not" be able to be retrieved and applied back to my mortgage payment. I have been on the phone for two days demanding that my money be placed where I had the teller place it & I have the receipt to prove it should go toward the mortgage payment. At the main branch, managers when you deal with them, simply must go through the same hassle with voice messaging & are basically powerless to help you. I work very hard for my money as I am self-employed. I do not like the arbitrary attitude of this "bank," nor the fact that what happened to my money was told to me rather grudgingly and after much time wasted. Working for myself, this is more time and money wasted & for what? I would never open an account with WF for all the money in the world.

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Other Wells Fargo Reviews

bunster's Profile Image

Reviewed by bunster

Jul 28th 2014

1 out of 5 marks

Had money taken from my account by bank stating "Bank Error"

I received a letter from Wells Fargo stating they were removing over $300 from my account stating Bank Error as the reason. I have been calling and asking for explanation for over 3 months with no success. If it is valid, so be it, however I would like proof and an option to understand and if necessary dispute. UNACCEPTABLE. I also asked for information on a home equity line of credit. Before I knew what was happening, they had pulled my and my fiancee's credit report, without permission or even a signature. All I wanted was information on the product to compare to other options. That ,of course, dinged both our credit scores for no reason;as it happens , their rates were much higher than what we already had.

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RalphTowers's Profile Image

Reviewed by RalphTowers

Jul 18th 2014

1 out of 5 marks

Poor Service and a shameful way to deal with new customers.

We were trying to consolidate our debts in one loan so we could managed better our finances.

My wife and my daughter had both of them major "Brain" surgeries in a time frame of less than one year.

This type of medical procedures requires a lot of money. One of the most expensive in the health industry.

For my daughter we were charge $160,000 and for my wife $ 65,000. My health plan payed 90% of this charges leaving us with a balance of thousands of dollars to pay to the hospital and of course every time they did an MRI to both of them the charge was $350.00 for each and an MRI was done every 2 weeks to monitor the recovery from the brain surgery.

All of this added a balance to my credit cards of thousand of dollars, $ 45,000.00 to be more exact and this is why we try to use the services of Wells Fargo Bank applying for a debt consolidation loan.

We will never again go to Wells Fargo bank.

First they did not wanted to give us a loan for this amount because we were new customers and they did not know us, even with excelent credit score like the one I have.

Second the loan amount offered to us was with an interest rate of 15% when my credit cards the highest interest rate is 11%, I had to turn down the offer of lousy low loan with a very high interest rate, leaving us with 2 credit cards to pay plus the Wells Fargo loan, they are crazy or the people in charge of analyzing the loan applications don't know what they are doing, fire alll of them, you will be doing better Wells Fargo..

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