I am not sure if I qualify to comment here as Well Fargo is my home mortgage provider, but in any case they keep encouraging me to open a bank account with them, so here goes. I made a mortgage payment of 500 dollars one week in person by check at their Cherry Road branch. The next week I made the remaining payment for the mortgage in their Main St. Rock Hill Branch. This was $655 total 55 for a late penalty fee. Over the next few weeks I still received notices that I was two months behind & that foreclosure could happen. I called their number numerous times & when I finally got through was told that money was in an "escrow" account for "taxes." This acct. now has 1600 dollars in it. Taxes on my house, due months from now are several hundred dollars if that. Anyway, I was then informed that the money "may or may not" be able to be retrieved and applied back to my mortgage payment. I have been on the phone for two days demanding that my money be placed where I had the teller place it & I have the receipt to prove it should go toward the mortgage payment. At the main branch, managers when you deal with them, simply must go through the same hassle with voice messaging & are basically powerless to help you. I work very hard for my money as I am self-employed. I do not like the arbitrary attitude of this "bank," nor the fact that what happened to my money was told to me rather grudgingly and after much time wasted. Working for myself, this is more time and money wasted & for what? I would never open an account with WF for all the money in the world.
Attempted to close out accounts over 2 years ago. Even after getting what was supposedly my exact balances on that date, they left $1. 13 in an account. On 11/17/2014 i received a notice stating that in december 2014 they would begin charging me a $10. 00 monthly service fee. I called immediately and was told they had to reactivate my account to be able to close it. Told that it would take 2 business days, i called back on wednesday 11/19/14.
Not reactivated. Told to call back thursday 11/20/14 not reactivated. Told to call back friday 11/21/14. Not reactivated and i had been lied to so far. Nobody had submitted the reactivation request. I am so very tired of the moronic liars working for wells fargo. I have now been told to call back on 11/26/14. I hope wells fargo loses all of their customers!
When we get our checking acct statement my full acct number is on the statement along with my trust name, address , and balance of $0.00 we have lost 3 packages thru the usps and have had our mail delivered to a house a block away and have also found out letters laying in the middle of the street!!!! I called the wells fargo main office to ask to just use the last 4 of my acct number on the statement they said no they can't do that and to end my paper statement my husband does not use a computer and needs that paper statement. Well i guess its time to change banks and let them lose my money