Overall Rating

B
Grade

Wells Fargo Report Card

Overall rating score 55%
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

6,236
Branch Locations

Wells Fargo Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Rates
Citibank
Add
Bank News
Bank of America
Add
Compare Banks

Wells Fargo Customer Review

Post a review
evereraderinSC's Profile Image

1 out of 5 marks

Reviewed by evereraderinSC

Jun 27th 2012

This bank arbitrarily placed my money for a home mortgage payment in an "escrow" account without directly informing me

I am not sure if I qualify to comment here as Well Fargo is my home mortgage provider, but in any case they keep encouraging me to open a bank account with them, so here goes. I made a mortgage payment of 500 dollars one week in person by check at their Cherry Road branch. The next week I made the remaining payment for the mortgage in their Main St. Rock Hill Branch. This was $655 total 55 for a late penalty fee. Over the next few weeks I still received notices that I was two months behind & that foreclosure could happen. I called their number numerous times & when I finally got through was told that money was in an "escrow" account for "taxes." This acct. now has 1600 dollars in it. Taxes on my house, due months from now are several hundred dollars if that. Anyway, I was then informed that the money "may or may not" be able to be retrieved and applied back to my mortgage payment. I have been on the phone for two days demanding that my money be placed where I had the teller place it & I have the receipt to prove it should go toward the mortgage payment. At the main branch, managers when you deal with them, simply must go through the same hassle with voice messaging & are basically powerless to help you. I work very hard for my money as I am self-employed. I do not like the arbitrary attitude of this "bank," nor the fact that what happened to my money was told to me rather grudgingly and after much time wasted. Working for myself, this is more time and money wasted & for what? I would never open an account with WF for all the money in the world.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Wells Fargo Reviews

IBGreene's Profile Image

Reviewed by IBGreene

Apr 19th 2014

1 out of 5 marks

Customer Hostile Bank

Wells Fargo is a customer-hostile operation and this branch fits their mold. It took the rep over an hour to open a new checking account and it originally charged over $30/month in fees. When I deposited a big check, they refused to release the funds for 10 days even though it was drawn on the Northern Trust Bank and came from a major investment firm. It seemed very unethical -- why do they get to use my money for 10 days before they release it to me? It clears overnight as an ACH deposit. It's called "kiting a check" and it's supposed to be illegal. Virtually every employee I have dealt with at this branch for different simple services, such as safe deposit box access or depositing a large amount of change, has had a "can't do" attitude and has been sort of rude and dismissive. Go to another bank where they don't withhold your money for a week and a half and treat you with more professionalism than you will ever find at Wells Fargo.

Is this review helpful? ▲ Yes 2 ▼ No 0

Charlie0100's Profile Image

Reviewed by Charlie0100

Apr 21st 2014

5 out of 5 marks

Thank you for making me feel at home in your bank.

This is the place to be for your banking needs, My experience was wonderful on my first visit. The bank Manager and the employees are very Professional and Friendly, I am very happy to be a customer of this bank.

Is this review helpful? ▲ Yes 1 ▼ No 1

Post a review View all Reviews

Sumit your question by creating a free account

Already a member?