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Overall rating score 55%
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Wells Fargo Customer Review

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evereraderinSC's Profile Image

1 out of 5 marks

Reviewed by evereraderinSC

Jun 27th 2012

This bank arbitrarily placed my money for a home mortgage payment in an "escrow" account without directly informing me

I am not sure if I qualify to comment here as Well Fargo is my home mortgage provider, but in any case they keep encouraging me to open a bank account with them, so here goes. I made a mortgage payment of 500 dollars one week in person by check at their Cherry Road branch. The next week I made the remaining payment for the mortgage in their Main St. Rock Hill Branch. This was $655 total 55 for a late penalty fee. Over the next few weeks I still received notices that I was two months behind & that foreclosure could happen. I called their number numerous times & when I finally got through was told that money was in an "escrow" account for "taxes." This acct. now has 1600 dollars in it. Taxes on my house, due months from now are several hundred dollars if that. Anyway, I was then informed that the money "may or may not" be able to be retrieved and applied back to my mortgage payment. I have been on the phone for two days demanding that my money be placed where I had the teller place it & I have the receipt to prove it should go toward the mortgage payment. At the main branch, managers when you deal with them, simply must go through the same hassle with voice messaging & are basically powerless to help you. I work very hard for my money as I am self-employed. I do not like the arbitrary attitude of this "bank," nor the fact that what happened to my money was told to me rather grudgingly and after much time wasted. Working for myself, this is more time and money wasted & for what? I would never open an account with WF for all the money in the world.

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Other Wells Fargo Reviews

jcdc's Profile Image

Reviewed by jcdc

Apr 15th 2014

1 out of 5 marks

DONE WITH WELLS FARGO! Horrible customer service

Horrible customer service experiences! The quality of customer care has gradually decreased over the past 12 years.

Today was the last straw.

The teller didn't listen to what size debit payment I needed to make which was the reason for the deposits and transfers. This caused problems back at our office. The 1800 # told me I had to go back to the branch to resolve this issue due to size. Back at the bank the branch manager was smug and condescending. Then I was told I had to pay $10 for a cashiers check? Since 2002 we have always gotten these for free! No thanks to them, after 3 hrs I made it all work. I then tried to close all 4 accts. and our lines of credit. I was told "you will have to come back tomorrow if you still want to do that"...THATS EXACTLY WHAT I WANT TO DO!

PISS POOR! Moving everything to Chase with our other business accts. Should have done so a long time ago.

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tw1dw's Profile Image

Reviewed by tw1dw

Apr 15th 2014

2 out of 5 marks

Terrible

I am a small business. They talked me into getting a Merchant Service machine. They verbally told me that I would be paying $50/month plus 1% of the sale. I received the first statement which was $90 plus over what they said the monthly fee would be. I called and they said it was a one time charge. Then the next month they took $256 out over the 1% charge. When confronted they said oh you should have read the small print on your contract. There were 9 different hidden fees of variable amounts. I called again to cancel the account now it will cost me $500 to cancel the account. And I still have to pay for the lease on the Merchant Service machine for 48 months. Wells Fargo bank is to blame for all this. There was no support from the bank manager Craig in the least. I have now had the worst banking experience with Wells Fargo.

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