I am not sure if I qualify to comment here as Well Fargo is my home mortgage provider, but in any case they keep encouraging me to open a bank account with them, so here goes. I made a mortgage payment of 500 dollars one week in person by check at their Cherry Road branch. The next week I made the remaining payment for the mortgage in their Main St. Rock Hill Branch. This was $655 total 55 for a late penalty fee. Over the next few weeks I still received notices that I was two months behind & that foreclosure could happen. I called their number numerous times & when I finally got through was told that money was in an "escrow" account for "taxes." This acct. now has 1600 dollars in it. Taxes on my house, due months from now are several hundred dollars if that. Anyway, I was then informed that the money "may or may not" be able to be retrieved and applied back to my mortgage payment. I have been on the phone for two days demanding that my money be placed where I had the teller place it & I have the receipt to prove it should go toward the mortgage payment. At the main branch, managers when you deal with them, simply must go through the same hassle with voice messaging & are basically powerless to help you. I work very hard for my money as I am self-employed. I do not like the arbitrary attitude of this "bank," nor the fact that what happened to my money was told to me rather grudgingly and after much time wasted. Working for myself, this is more time and money wasted & for what? I would never open an account with WF for all the money in the world.
My sons father sent a check to my son (who is a minor). I had my son sign the check and I went to Wells Fargo since they were the issuer of the check. I went to the teller (indian woman, last name Muppetsomething) to cash the check and explained my sons father wrote him a check like a dummy and my son is a minor so i had to cash it since i have ID. She asked if I have an account. No, I dont have an account, the check is a wells fargo check, which is why i went to wells fargo. She said I cant cash it without an account. I pointed out its a wells fargo check and she rolled her eyes as if she was being put out and typed in the info on her little computer. Next she asks for 2 forms of ID which I give her. She then looks at me and has the nerve to say "this check isn't written out to you". I KNOW! I had just finished telling her about my son being a minor. She then says she cant cash it. I say my son has no ID, if iI brought him in could you cash it? She says no, theres no way to know that whoever you bring in is him. I've done this before with other banks no problem, she just seemed to enjoy being difficult. I ask what I can do with the check and she tells me to open an account with them. Why would I do that? Because of this terrible experience? I have a bank account, I just was near a wells fargo and figured I'd cash this stupid check while I ws there. She was unfriendly, unhelpful and rude. I tried to complain on their website but of course you can't reach customer service without an account # and have to be a registered user on their website. I really truly hope this Muppet woman gets fired, she's terrible at customer service and should not be working as a teller with such a terrible attitude.
Paymt sent in Dec thru BillPay del to wrong address & the co cashed it. I've been trying to work thru the bank since then to get this corrected. Most of their reps don't read notes sent. I did my own investigation & found the co who rec the payment in error, refunded it with 10 days in Dec. So the bank has had the money all this time yet are making me file a fraud claim, have it notarized by both me & the orig intended receiver. I've even sent the proof. So then I sent a ltr to the CEO, he can't be bothered or even have a mgr get involved, it went to a cust serv ctr for response...a canned response. Before that I tried to get a Dist Mgr to help who assured me he would...never to hear frm him again!