I established a new checking & savings account 3 weeks ago & deposited a U.S. treasury check last week. I attempted to pay a $6.00 charge @ post office & it was declined. I paid cash instead & didn't think much of the card being declined. I ASSUMED that the card had expired being that it was the temporary 1 they give you until the permanent 1 is mailed. I've NEVER made any transactions since I've had the account. The next day, I go into my local branch to see if my permanent card has been sent, because my temp card was being declined & I've not received a permanent card yet. The banker looks in the system & informs me that the reason my card is being declined is because I've sent 2 Western Union transfers, which in turn put me into a negative balance. My 1st reaction was: what the hell??? However, the status was showing as pending, so I had HIGH hopes of cancelling the transaction that I was unaware of in the 1st place. The teller called customer service of both Wells Fargo & Western Union. Wells Fargo cancelled my debit card & attempted to issue me another 1 (in which I gracefully declined.) They also initiated a fraud claim. Thus far, I was content.....until she informed me that whoever sent the wire transfer using my card, had the PIN as well! I'm thinking to myself that's IMPOSSIBLE! Which is what I STILL say! NO ONE has MY PIN The banker was told that I would need to call in myself, which I understood. When I did call Western Union, they gave absolutely NO assistance! I was informed that the 2 wire transfer has already been picked up. When I asked if they could give me the name of the person that I allegedly wired the money to, they informed me that they couldn't because of "security reasons." Let me get this straight: Money was wired from MY card utilizing MY PIN & you can't tell me who is was sent to?!?!?! I have my own idea of what's REALLY going on, but I'm going to keep that to myself pending the outcome.
I checked my bank account online and had seen that I had received three overdraft charges of $35 each within 20 minutes for three small purchases. I called because I work for a non profit and am paid on a stipend so those charges I couldn't even afford over $100 in penalties. I called and explained my situation, and that I have been a loyal customer for over 8 years in good standing. The representative told me that I shouldn't be spending money that I didn't have, and that was my responsibility to check in between purchases, not there's. They kept insisting there was nothing they could do, even when I said I couldn't afford to keep my account with Wells Fargo. I did not feel like a "valued customer" at all and plan on closing my account.
Do not do business with Wells Fargo. They are like a siren's song. It sounds good at first, but once you need service, they will disrespect and abandon you to the brink of financial ruin. If you are 100% confident you will never need a loan modification, to refinance, miss one payment, or ever need to speak on the phone with someone who will treat you as a valued customer, then try your luck.
As for me, I was blessed to have family help me with my payments to the loan sharks, I mean Wells Fargo, during my lay-off and I paid them off and feel so relieved I do not do business with them anymore. Ultimately, if they had been sweet and understanding about my situation but not be able to assist me with loan modification, refinancing, or payment schedule; then I would have understood, but it was the nasty dehumanizing way their reps talked to me that inspired me to write this review - "if you cannot afford the loan we don't want your business." They don't even have a customer feedback tab on their website which let's you know they do not give a damn about providing customer service. They are worse than Chase.