They are the most unresponsive customer service company/bank I have encountered in whole life. My spouse was diagnosed with cancer and the medical deductibles and co-pays were astronomical. We got very behind in our bills and on several times were cahrged with NSF fees. I never complained, but recently I paid bills and thought they would not reach the bank until my direct deposit went through.My direct deposit was one day off. I asked if this one time they could give me a break and remove the over $200.00 in NSF charges, they refused. I explained my situation and even offered to bring in a letter from the doctor expalining my husband was being treated for stage 4 cancer, but they didn't bat an eye. Showing no signs of empathy to a customer speaks volumes to me. When a company becomes so hardened they won't look to help people in crisis they loss all my trust. I am changing banks as soon as I have the funds to carry me over until my direct deposit is transitioned. Beware of Wells fargo.
Local personal banking has not been a problem. If you are a business you should maybe think twice before engaging in a business account. Unnecessary hits on your credit make banking at other institutions difficult as they question why the checks were made on your credit. Wells Fargo is non responsive at this time in providing documentation as to why the inquiry has occurred. This is stopping me from continuing with other transactions at other banking institutions. One would wonder if this is done on purpose to keep you from doing banking at other institutions.
This branch greatly lacks customer service and respect. I tried to do a simple transaction and they refused. This is not the first time they have done this to me. I have multiple accounts with Wells Fargo and am a long time customer. I get very good service and am treated respectfully at other branches, but somehow this branch has been unable to do that. I do not recommend using this branch - go somewhere else!