They are the most unresponsive customer service company/bank I have encountered in whole life. My spouse was diagnosed with cancer and the medical deductibles and co-pays were astronomical. We got very behind in our bills and on several times were cahrged with NSF fees. I never complained, but recently I paid bills and thought they would not reach the bank until my direct deposit went through.My direct deposit was one day off. I asked if this one time they could give me a break and remove the over $200.00 in NSF charges, they refused. I explained my situation and even offered to bring in a letter from the doctor expalining my husband was being treated for stage 4 cancer, but they didn't bat an eye. Showing no signs of empathy to a customer speaks volumes to me. When a company becomes so hardened they won't look to help people in crisis they loss all my trust. I am changing banks as soon as I have the funds to carry me over until my direct deposit is transitioned. Beware of Wells fargo.
I was in the albuquerque, nm branch. Then i was waiting on the chair in the lobby as i was told to. Brianna went over me and just talked to some over just went inside the branch. I was completely ignored. When finally mathew was helping me, he has a long face and didn't have a good attitude. I am really pissed off by my experience in the branch and won't go back again!
Very poor customer service experience, on numerous occasions. The girl in the drive-thru had attitude from the start (not a first time), made me wait 10 minutes just for her to tell me to come inside. I was already running late, however i made the time to go inside and just get it over with. There, I was "greeted" (not what you would expect from a store manager-unprofessional ).
The store manager had attitude with me as well, i didn't appreciate her tone of voice. All i wanted to do is withdraw my money and pay a credit card and be on my way. The whole process took 20 minutes, it was awful. I will never go back to this branch again. In fact, Wells Fargo in general. I always get great service with Chase Bank and that's where I'll be doing ALL of my banking from now on.