They are the most unresponsive customer service company/bank I have encountered in whole life. My spouse was diagnosed with cancer and the medical deductibles and co-pays were astronomical. We got very behind in our bills and on several times were cahrged with NSF fees. I never complained, but recently I paid bills and thought they would not reach the bank until my direct deposit went through.My direct deposit was one day off. I asked if this one time they could give me a break and remove the over $200.00 in NSF charges, they refused. I explained my situation and even offered to bring in a letter from the doctor expalining my husband was being treated for stage 4 cancer, but they didn't bat an eye. Showing no signs of empathy to a customer speaks volumes to me. When a company becomes so hardened they won't look to help people in crisis they loss all my trust. I am changing banks as soon as I have the funds to carry me over until my direct deposit is transitioned. Beware of Wells fargo.
francisco doesnt speak english.
Great bank with a multiplicity of options. As a student, I appreciated the overdraft program which gives you a 'cushion' of credit for overdraft protection instead of innumerable fees.
There are definitely other reasons to use Wachovia, such as availability of ATMs, (almost) free-checking, etc. But these are the main benefits.