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MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Wells Fargo Customer Review

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blessed's Profile Image

3 out of 5 marks

Reviewed by blessed

Jul 29th 2012

Very Pleasant Experiance

I went to open a bank account after 6 months of problems with chase and the custermor service specialist jessica phan instantly made me feel welcome and valued. She has such a pleasant personality and personal charm and was very professional all in all the best banking experience yet long may it continue.

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Other Wells Fargo Reviews

pixelpadre's Profile Image

Reviewed by pixelpadre

Apr 29th 2015

1 out of 5 marks

The worst employees in the banking industry

Long lines whether at drive thru or at the counter. No one is ever in a hurry. No such thing as multi tasking. Most employees are women on the order of 98%. You can count on PMS effecting your banking transaction.

Complaining to managers about employees does absolutely no good, at least in northern Lake County Florida. Branch manager at the Tavares 441 branch is a complete moron and totally incompetent. He needs to go. But my big complaint is with the tellers and one banker who condescendingly called me darling. And after I told her not to call me darling she called me sweatheart. This after a terrible interaction with her at the teller window where she had no business being, since she was not a teller.

Eustis office is just as bad. And the Mount Dora branch will lose your checks eventually and tell you that its your fault not theres.

Stay away and read all the bad reviews that are easily found all over the internet.

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Reviewed by creeion

May 27th 2015

1 out of 5 marks

Does not accomodate Elderly or Handicapped

I am a 74 year old senior citizen, and needed one document notarized at Wells Fargo 3434 Tidwell in Houston, Texas. I arrived there at approximately 1:15 pm, signed in and was told to have a seat. I am partially unable to see in one of my eyes, and have other medical conditions. They had me waiting from 1:15 pm to approximately 2:20pm. Many customers came in and signed in after I did, but they disregarded me and called them. I went and complained on the length of time I was waiting. It was at that time, they called me in and signed the document that needed notarized. It only took three minutes to sign my document, but they had me waiting over an hour. This particular Wells Fargo has had bad customer service for a long time. I believe they really don't care about the community/customers at all. This is only a reflection on management at this particular branch. When it come to customer service this particular branch can not compete with Chase or Bank of America. I advise all customers to stay away from this Wells Fargo, especially the elderly and handicapped. The staff at this Wells Fargo will ignore the elderly and handicapped.

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