MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
They need you to appear in person for many trabnsactions normally done on the phone or by fax,
if you need modernistic banking go somewhere else.
I am a 74 year old senior citizen, and needed one document notarized at Wells Fargo 3434 Tidwell in Houston, Texas. I arrived there at approximately 1:15 pm, signed in and was told to have a seat. I am partially unable to see in one of my eyes, and have other medical conditions. They had me waiting from 1:15 pm to approximately 2:20pm. Many customers came in and signed in after I did, but they disregarded me and called them. I went and complained on the length of time I was waiting. It was at that time, they called me in and signed the document that needed notarized. It only took three minutes to sign my document, but they had me waiting over an hour. This particular Wells Fargo has had bad customer service for a long time. I believe they really don't care about the community/customers at all. This is only a reflection on management at this particular branch. When it come to customer service this particular branch can not compete with Chase or Bank of America. I advise all customers to stay away from this Wells Fargo, especially the elderly and handicapped. The staff at this Wells Fargo will ignore the elderly and handicapped.
Tried to get a payroll check cashed at the drive up teller. My husband and I bank somewhere else but the check was cut from the employer's Wells Fargo account, any other bank would cash it right? Not this one, they want you to come inside and inconvenience yourself while you are in a hurry and talk to a banker about setting up an account. If I have told you that I simply want to cash the check and that I am already happy with where I have been banking for ten years- leave me alone and cash the check. Perhaps it is policies like this that inconvenience the customers that are keeping people from banking with you in the first place. If you are so hard up for accounts that you have to force feed your pitch you may want to re evaluate.