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Wells Fargo Customer Review

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KeithKoons's Profile Image

1 out of 5 marks

Reviewed by KeithKoons

Jan 15th 2013

Wells Fargo Stinks!

So I go to pay a personal loan today and Wells Fargo gives me a popup that I have to pay it at a different site. So I go to the new site and try to register, but it wants my account number. I don't have the bill's account number because Wells Fargo does not mail or email me statements. After 20 minutes, however, I find that the bill is linked through my wife's Wells Fargo account and I can pay it there... theoretically. The problem is, I can pay a bill through her account with her checking or with a non-Wells Fargo account, but not my separate Wells Fargo account. Another 15 minutes of researching wasted.

So then I get the bright idea to call, but you can't do a thing unless you have the account number. So I log back into my wife's acct, get the #, and press option 5 to get info on paying my bill online. Big mistake, cause the recording basically says, "Log in and pay your bill stupid." Obviously nobody would call and waste 5 minutes to hear that. After another 5 minutes, I finally get someone on the line to tell me, "You called the wrong number and the branch you want is 866-xxx-xxxx." So yet another 5 minutes, 4 different options, and finally I get a recording that they're closed. Wonderful....I just wasted a full hour trying to complete a 5 second task.

So that brings me to a question...if a company doesn't bill me, refuses to take my money after 6 or 7 diligent tries, and refuses to try to help me pay my bill, do I still have to legally pay it?

Wells Fargo has to be the worst bank ever and they could care less about their customers. Like so many others here, my accounts were bought out by them or I never would have become a customer to begin with. If you're considering a new bank for your financial needs, pick a small local bank where customer service still actually exists. Wells Fargo represents everything that's wrong with corporate America and they could care less about you.

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Other Wells Fargo Reviews

pixelpadre's Profile Image

Reviewed by pixelpadre

Apr 29th 2015

1 out of 5 marks

The worst employees in the banking industry

Long lines whether at drive thru or at the counter. No one is ever in a hurry. No such thing as multi tasking. Most employees are women on the order of 98%. You can count on PMS effecting your banking transaction.

Complaining to managers about employees does absolutely no good, at least in northern Lake County Florida. Branch manager at the Tavares 441 branch is a complete moron and totally incompetent. He needs to go. But my big complaint is with the tellers and one banker who condescendingly called me darling. And after I told her not to call me darling she called me sweatheart. This after a terrible interaction with her at the teller window where she had no business being, since she was not a teller.

Eustis office is just as bad. And the Mount Dora branch will lose your checks eventually and tell you that its your fault not theres.

Stay away and read all the bad reviews that are easily found all over the internet.

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creeion's Profile Image

Reviewed by creeion

May 27th 2015

1 out of 5 marks

Does not accomodate Elderly or Handicapped

I am a 74 year old senior citizen, and needed one document notarized at Wells Fargo 3434 Tidwell in Houston, Texas. I arrived there at approximately 1:15 pm, signed in and was told to have a seat. I am partially unable to see in one of my eyes, and have other medical conditions. They had me waiting from 1:15 pm to approximately 2:20pm. Many customers came in and signed in after I did, but they disregarded me and called them. I went and complained on the length of time I was waiting. It was at that time, they called me in and signed the document that needed notarized. It only took three minutes to sign my document, but they had me waiting over an hour. This particular Wells Fargo has had bad customer service for a long time. I believe they really don't care about the community/customers at all. This is only a reflection on management at this particular branch. When it come to customer service this particular branch can not compete with Chase or Bank of America. I advise all customers to stay away from this Wells Fargo, especially the elderly and handicapped. The staff at this Wells Fargo will ignore the elderly and handicapped.

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