So I go to pay a personal loan today and Wells Fargo gives me a popup that I have to pay it at a different site. So I go to the new site and try to register, but it wants my account number. I don't have the bill's account number because Wells Fargo does not mail or email me statements. After 20 minutes, however, I find that the bill is linked through my wife's Wells Fargo account and I can pay it there... theoretically. The problem is, I can pay a bill through her account with her checking or with a non-Wells Fargo account, but not my separate Wells Fargo account. Another 15 minutes of researching wasted.
So then I get the bright idea to call, but you can't do a thing unless you have the account number. So I log back into my wife's acct, get the #, and press option 5 to get info on paying my bill online. Big mistake, cause the recording basically says, "Log in and pay your bill stupid." Obviously nobody would call and waste 5 minutes to hear that. After another 5 minutes, I finally get someone on the line to tell me, "You called the wrong number and the branch you want is 866-xxx-xxxx." So yet another 5 minutes, 4 different options, and finally I get a recording that they're closed. Wonderful....I just wasted a full hour trying to complete a 5 second task.
So that brings me to a question...if a company doesn't bill me, refuses to take my money after 6 or 7 diligent tries, and refuses to try to help me pay my bill, do I still have to legally pay it?
Wells Fargo has to be the worst bank ever and they could care less about their customers. Like so many others here, my accounts were bought out by them or I never would have become a customer to begin with. If you're considering a new bank for your financial needs, pick a small local bank where customer service still actually exists. Wells Fargo represents everything that's wrong with corporate America and they could care less about you.
I find charging my bank account every month a joke!!! And on top of that ,you charge when I transfer my money to other accounts , not associated with "Wells Fargo". Then when it comes to my account number; I have to either call or luckily have an old statement with an account number on it, to get my account number. For some reason after all the security I go through signing on, I can't see my full account number ... I needed it to set up a payment, because if I tried to send it out that day using your bill pay, you charge a fee!!!! It's insane!!!! Navy federal is my other bank, and I've been out of the military for over two years now. I still have it because having Wells Fargo ( only because I have a school loan still) is a pain in my butt. And for some reason my tax lady sent my taxes to that account. Navy federal doesn't charge me for having an account, I can see my full account number!!!...they don't charge me for fruitless bill pay payments being sent out that day, either. Anyway, thanks for making life more trouble some than it should be!
I opened a loan with Wells Fargo a little over 6 months ago.
It has been a nightmare experience from the beginning; my gut told me not get the loan through them when they couldn't even tell me if there was a fee for paying it off early. However, long story short, I did.
First, they made me open a checking AND savings account with them. When I asked about monthly fees, I was told that if I connected my loan with the checking account, all my fees would be waived. I also setup the loan to be automatically drafted out of my checking account they made me open with more than the minimum payment.
Each month since I opened it, the auto-draft has not occurred. The first couple of months I called to address the issue, they said it may take a few months to "kick in". When I asked them if they could double-check to make sure it had actually gotten setup, I was told they could not see that information. After that didn't work, I was told I had to go in to sign a paper to setup auto-draft, even though I had done that when I got the loan, so I went into a branch to setup the payment AGAIN. That was two months ago & it still is not auto-drafting.
Then, on top of that whole mess, they are charging me a monthly service fee. They charge me at the end of the month & then reverse it at the beginning of the next month. Weird? Yes. But, whatever. NOW, this month they charged me the fee, but didn't reverse it. I called to address THIS issue, and they told me they didn't know how I was getting it reversed, but they couldn't do it anymore.
Wells Fargo has been a huge headache from the start. I tell everyone not to bank with them. This loan can not get paid off fast enough...