So I go to pay a personal loan today and Wells Fargo gives me a popup that I have to pay it at a different site. So I go to the new site and try to register, but it wants my account number. I don't have the bill's account number because Wells Fargo does not mail or email me statements. After 20 minutes, however, I find that the bill is linked through my wife's Wells Fargo account and I can pay it there... theoretically. The problem is, I can pay a bill through her account with her checking or with a non-Wells Fargo account, but not my separate Wells Fargo account. Another 15 minutes of researching wasted.
So then I get the bright idea to call, but you can't do a thing unless you have the account number. So I log back into my wife's acct, get the #, and press option 5 to get info on paying my bill online. Big mistake, cause the recording basically says, "Log in and pay your bill stupid." Obviously nobody would call and waste 5 minutes to hear that. After another 5 minutes, I finally get someone on the line to tell me, "You called the wrong number and the branch you want is 866-xxx-xxxx." So yet another 5 minutes, 4 different options, and finally I get a recording that they're closed. Wonderful....I just wasted a full hour trying to complete a 5 second task.
So that brings me to a question...if a company doesn't bill me, refuses to take my money after 6 or 7 diligent tries, and refuses to try to help me pay my bill, do I still have to legally pay it?
Wells Fargo has to be the worst bank ever and they could care less about their customers. Like so many others here, my accounts were bought out by them or I never would have become a customer to begin with. If you're considering a new bank for your financial needs, pick a small local bank where customer service still actually exists. Wells Fargo represents everything that's wrong with corporate America and they could care less about you.
I have checking, savings and brokerage accounts at wells fargo. I noticed that my online access to my checking account was not available. So any reconciliation I intended to do was impossible. The next day I tried to issues trades on the brokerage account (around 9:30am Mondday). However the brokerage link never returned a response.
I went to another institution to transfer the brokerage account to a more reliable service. Now I see a $95.00 charge for a "termination fee".
I am closing all my accounts after this.
I suggest that you reconsider doing any kind of business with Wells Fargo. If you have an account, get your money and get it to another more reliable service provider. Be careful though. Wells will gouge you if they are able. I suggest going to the bank and requesting CASH.
I have to say that my husband and I could not be MORE PLEASED with the handling of our retirement funds! We put my 401K and my husband's limited savings--both of which had lost money during the recession and were not gaining much back, in the hands of the Wells Fargo representative Mr Joseph Kirby here in Jacksonville. He has grown our money unbelievably well, and has FAR EXCEEDED our hopes. We never thought to say it, but "Here we come, travels and cruises!" The Lyles