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Wells Fargo Customer Review

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Holly's Profile Image

5 out of 5 marks

Reviewed by Holly

Jan 2nd 2013

Wells Fargo has an excellent Fraud detection system!

Had the scariest thing to happen just now. My home phone rang with an 800 #. i don't usually answer, but decided I wanted to know who was calling on a holiday, New Years Day 2013. It was an automated call saying it was from my bank Wells Fargo Fraud detection wanting to verify some recent charges to my acct. The first thing it asked for was my zip code. Me being as suspicious of those kinda things as I am, I hung up. I called Wells Fargo myself. Lo and behold the call was legitimate. The guy started off with verifying my identity then he asked me if I was traveling in CANADA. I said no I am at home. Someone tried to use my debit card number to get $90 worth of gas. JESUS blocked the charges. thank you GOD. Thanks to Wells Fargo also.

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Other Wells Fargo Reviews

PalmSpringsDoor's Profile Image

Reviewed by PalmSpringsDoor

Jul 31st 2014

5 out of 5 marks

The best Wells Fargo Location with incredible hours!!! (7pm)

What an incredible find to have a bank (on my way home) stay open until 7 pm and Saturday extended hours!

Although a cozy branch, everyone there is extremely professional and welcoming. The transactions are smooth and extremely easy. I am a local business owner and so happy to find a Wells Fargo Branch where I shop (especially when it's my turn to cook!) at Von's Rim Rock!

I wish them continued success and hope they continue to thrive at this location!

Excellent 5 Star!!!

Jim Rider

Palm Springs Door & Window Company

www.palmspringsdoorandwindow.com

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charliegurak's Profile Image

Reviewed by charliegurak

Jul 30th 2014

1 out of 5 marks

Customer Service is HORRIBLE!

Not only was I charged $80 due to bank errors and communication errors, I was treated extremely disrespectful when I called the customer service line in order to fix these fees. My account was continually in the positive way over any charge that occurred on my account when they stated that I overdrafted. When I called they claimed that all these transactions occurred on the same day when some of them did not post until the next day. Also I have signed a waiver saying that if my account were to be negative at any point my transactions would be declined. This also has never happened. Apparently my account was positive when I used my card, but also negative to where they could charge me a fee. Obviously I closed my account and I will never bank with them again! They charge monthly fees of $10 which should be waived if you use your credit card more than 10 times in a month, but they never actually waive them. Unless you call them and complain. And that's a courtesy not a bank error. For every one out there looking to open a banking account I would stay far away from Wells Fargo!!!

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