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Wells Fargo Customer Review

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yodacat's Profile Image

1 out of 5 marks

Reviewed by yodacat

Jan 2nd 2013

Worse Than Horrid

1. Opened account

2. Ordered checks 11/5/12 (and gave sample) deposit stamp and slips

3. Got the wrong checks and 5 calls and 2 months later still have no computer checks

4. Charged $6 for a savings account and $169 for checks still not received. 5. No one has authority, no one can answer questions, 35 minutes waits normal..

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Wells Fargo Reviews

ncpd25's Profile Image

Reviewed by ncpd25

Dec 28th 2013

1 out of 5 marks

Couldn't Even Pay for my Mom's Funeral!!!

Yet, another horror story...My Mom pased away on 9/3 and I took her back to England for burial. I made arrangements with a funeral home in the states, booked a flight to England, car rental, hotel....I got to England and withdrew some cash from an ATM and then went straight to the funeral home to choose a coffin and pay for the services but my Wells Fargo card was declined. I get a message from Wells Fargo that my card was blocked due to "potentially fraufdulent activity" on my card. I contacted them and advised (again) I was in England handling my Mom's funeral. I asked that they remove the block from my card so I could attend to business but, they refused. It took me 4 days to get the block removed. then I went back to the funeral home to pay the bill and the card was declined again. I received another message from Wells Fargo indicating the transaction was declined as the amount exceeded my daily purchaselimit but I could request an increase. I requested the increase in oder to pay the funeral home and....the request was denied! I wasn't even able to purchase a headstone for my Mom's grave. I was later told by the Executive offices that there never was a block on my card...Really? Then why the hassle and prohibiting me from using my money to pay for a funeral???

Wells Fargo could care less about their customer's needs. They turned the trip to England into a living hell. What's the point in having an account with money in it when Wells Fargo won't permit you to use your money??

Talk about non-existent customer service!!

Closed all of my accounts. I don't need a backwards bank handling my money.

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pambroboptonlinene's Profile Image

Reviewed by pambroboptonlinene

Oct 23rd 2014

5 out of 5 marks

Yes There Is A Bank With Service! Go To Dee Raffington.

I've been banking here for over 10 years. Impeccable service. Always available. Not like any other local banks. I have used them all. It's the people here that make the difference. They call you if there is a problem! That is local service.

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