1. Opened account
2. ordered checks 11/5/12 (and gave sample) deposit stamp and slips
3. Got the wrong checks and 5 calls and 2 months later still have no computer checks
4. Charged $6 for a savings account and $169 for checks still not received.
5. No one has authority, no one can answer questions, 35 minutes waits normal.
Paymt sent in Dec thru BillPay del to wrong address & the co cashed it. I've been trying to work thru the bank since then to get this corrected. Most of their reps don't read notes sent. I did my own investigation & found the co who rec the payment in error, refunded it with 10 days in Dec. So the bank has had the money all this time yet are making me file a fraud claim, have it notarized by both me & the orig intended receiver. I've even sent the proof. So then I sent a ltr to the CEO, he can't be bothered or even have a mgr get involved, it went to a cust serv ctr for response...a canned response. Before that I tried to get a Dist Mgr to help who assured me he would...never to hear frm him again!
So everything was fine. Had an Account for years, rolled over from the old First Union, which then rolled over to Wachovia, which then became the illustrious Wells Fargo. One day, I went into a branch to do my simple banking and I allowed some over pushy sales person to open up a "few" extra accounts for me. "It will save you here, and there and everywhere in between. It will be very good for you, I promise." Never trust a banker. NEVER. So after being gouged with monthly service fees for "not doing this on this date", or "forgetting to transfer this amount on that date", in addition to the fees for each of the 6 additional accounts created, I decided to close everything because of the confusing nature of having to keep track of all of the accounts. Well, closing the accounts has proven to be the most difficult thing in the world and I would NEVER recommend this bank to anyone. Go to PNC. They will treat you MUCH better.