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Wells Fargo Customer Review

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yodacat's Profile Image

1 out of 5 marks

Reviewed by yodacat

Jan 2nd 2013

Worse than horrid

1. Opened account

2. ordered checks 11/5/12 (and gave sample) deposit stamp and slips

3. Got the wrong checks and 5 calls and 2 months later still have no computer checks

4. Charged $6 for a savings account and $169 for checks still not received.

5. No one has authority, no one can answer questions, 35 minutes waits normal.

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Other Wells Fargo Reviews

Phoebesslwe's Profile Image

Reviewed by Phoebesslwe

Oct 22nd 2014

1 out of 5 marks

Representatives Are Rude

I was in the albuquerque, nm branch. Then i was waiting on the chair in the lobby as i was told to. Brianna went over me and just talked to some over just went inside the branch. I was completely ignored. When finally mathew was helping me, he has a long face and didn't have a good attitude. I am really pissed off by my experience in the branch and won't go back again!

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pinkberry539gmailc's Profile Image

Reviewed by pinkberry539gmailc

Oct 20th 2014

1 out of 5 marks

Poor Customer Service

Very poor customer service experience, on numerous occasions. The girl in the drive-thru had attitude from the start (not a first time), made me wait 10 minutes just for her to tell me to come inside. I was already running late, however i made the time to go inside and just get it over with. There, I was "greeted" (not what you would expect from a store manager-unprofessional ).

The store manager had attitude with me as well, i didn't appreciate her tone of voice. All i wanted to do is withdraw my money and pay a credit card and be on my way. The whole process took 20 minutes, it was awful. I will never go back to this branch again. In fact, Wells Fargo in general. I always get great service with Chase Bank and that's where I'll be doing ALL of my banking from now on.

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