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Wells Fargo Customer Review

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User8Name's Profile Image

1 out of 5 marks

Reviewed by User8Name

Jan 17th 2013

Worst Customer Service

I've had nothing but horrible service from day one with Wells Fargo. I've had an account with Wachovia and tried to stay with them while they changed to Wells Fargo but I have had enough with the horrible service along with the ridiculous policies. I can guarantee you will not get the same answer from all of their employees. No one knows what they really do! They are extremely rude, and could not tell the difference from their assholes or a hole in the ground. I am heading to the branch now to close ALL of my accounts with them and make a big scene so hopefully anyone in there about to open an account with take note! I wish I could give a negative to their customer service rank because they don't rate sh!t!

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Other Wells Fargo Reviews

Bnelson's Profile Image

Reviewed by Bnelson

Feb 25th 2014

2 out of 5 marks

the word DEPLORABLE does not even describe!

My husband's company uses WF for payroll and THAT is the ONLY reason we opened our account there. We opened an account to be "close" to the source of our bi weekly funds. Needless to say from the beginning I have not been happy. For one, I was fraud ed in a different state which made me non qualified to be on the account. My husband was the sole account holder which is scary when you think of what could happen if he died. My husband went on a trip at the beginning of Feb- debit/credit card had multiple issues - intrastate usage locks, limit locks, etc. Before my husband left (2 weeks) he was approved for a "Secured" credit card and verbally agreed to a max limit of $700.00. The $700 was taken from his account the week of his trip leaving his account short. I represented him in his absence and received nothing but excuses..no resolution. Upon returning home my husband unequivocally requested that the secured card be revoked/cancelled since WF had the $700 and we had no card anyways PLUS the fees were outrageous.

We are ONE MONTH later and WF is STILL messing with that $700.00. We have seen OD transfers from our savings without prior consent...because the alleged "memo posted" $700 is not reflecting on our balance.

We are headed there NOW to address this issue ONCE and for all! I am sick to my stomach at the lack of follow thru and respect to people. My husband works in the oil field - 90+ hours a week and on occasion he even gets "turned away" at WF when he wanted to talk to his bank rep Wade. I thought I was getting somewhere with bank manager Chris - but not at this point. My emails and phone calls have been ignored even though all have been made on my busy husband's behalf.

This WF location that we are having POOR experience with is in Loveland, CO - at Centerra. We are VERY disappointed in this issue...VERY! :( I would not recommend this bank to anyone.

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stranger's Profile Image

Reviewed by stranger

Mar 6th 2014

1 out of 5 marks

terrible customer service

terrible customer service from wells fargo at 6150 Bollinger Rd, San Jose, CA 95129. this small branch is inside of safe way. The service here is horrible. personal banker and the manager (all Chinease) seem like they will get commission from opening new accounts. I just wanna open only one account, but end up opening so many..........without letting me know the detail, I found out when I went to ATM. they force you give them all 5 stars when the survey comes, and even threaten you that if you didnt give all 5 stars, they say they know your name and home address...... How wells fargo hired this kinda people being as their personal banker, I will never go back with wells fargo

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