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Wells Fargo Customer Review

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JessicaNealer's Profile Image

2 out of 5 marks

Reviewed by JessicaNealer

Jan 15th 2013

Worst experience. Very disappointing

I have been with Wells Fargo for over a year now and the entire experience has been very trying. I am displeased in so many ways I cant even think where to begin. I opened a Wells Fargo account when I moved out of state as it was located conviently to my new residence. The customer service is very poor; both corporate and in store. They have more service fees than any other bank I have been with. They are constantly trying to get you to add services but give very little attention to your needs or concerns. I will be closing my account as soon as I'm able to find a more suitable bank. I would recommend anyone who think about banking with Wells Fargo to really look into it.

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Bnelson's Profile Image

Reviewed by Bnelson

Feb 25th 2014

2 out of 5 marks

the word DEPLORABLE does not even describe!

My husband's company uses WF for payroll and THAT is the ONLY reason we opened our account there. We opened an account to be "close" to the source of our bi weekly funds. Needless to say from the beginning I have not been happy. For one, I was fraud ed in a different state which made me non qualified to be on the account. My husband was the sole account holder which is scary when you think of what could happen if he died. My husband went on a trip at the beginning of Feb- debit/credit card had multiple issues - intrastate usage locks, limit locks, etc. Before my husband left (2 weeks) he was approved for a "Secured" credit card and verbally agreed to a max limit of $700.00. The $700 was taken from his account the week of his trip leaving his account short. I represented him in his absence and received nothing but excuses..no resolution. Upon returning home my husband unequivocally requested that the secured card be revoked/cancelled since WF had the $700 and we had no card anyways PLUS the fees were outrageous.

We are ONE MONTH later and WF is STILL messing with that $700.00. We have seen OD transfers from our savings without prior consent...because the alleged "memo posted" $700 is not reflecting on our balance.

We are headed there NOW to address this issue ONCE and for all! I am sick to my stomach at the lack of follow thru and respect to people. My husband works in the oil field - 90+ hours a week and on occasion he even gets "turned away" at WF when he wanted to talk to his bank rep Wade. I thought I was getting somewhere with bank manager Chris - but not at this point. My emails and phone calls have been ignored even though all have been made on my busy husband's behalf.

This WF location that we are having POOR experience with is in Loveland, CO - at Centerra. We are VERY disappointed in this issue...VERY! :( I would not recommend this bank to anyone.

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stranger's Profile Image

Reviewed by stranger

Mar 6th 2014

1 out of 5 marks

terrible customer service

terrible customer service from wells fargo at 6150 Bollinger Rd, San Jose, CA 95129. this small branch is inside of safe way. The service here is horrible. personal banker and the manager (all Chinease) seem like they will get commission from opening new accounts. I just wanna open only one account, but end up opening so many..........without letting me know the detail, I found out when I went to ATM. they force you give them all 5 stars when the survey comes, and even threaten you that if you didnt give all 5 stars, they say they know your name and home address...... How wells fargo hired this kinda people being as their personal banker, I will never go back with wells fargo

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