Overall Rating

MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Wells Fargo Customer Review

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JessicaNealer's Profile Image

2 out of 5 marks

Reviewed by JessicaNealer

Jan 15th 2013

Worst experience. Very disappointing

I have been with Wells Fargo for over a year now and the entire experience has been very trying. I am displeased in so many ways I cant even think where to begin. I opened a Wells Fargo account when I moved out of state as it was located conviently to my new residence. The customer service is very poor; both corporate and in store. They have more service fees than any other bank I have been with. They are constantly trying to get you to add services but give very little attention to your needs or concerns. I will be closing my account as soon as I'm able to find a more suitable bank. I would recommend anyone who think about banking with Wells Fargo to really look into it.

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tracyann's Profile Image

Reviewed by tracyann

May 5th 2015

1 out of 5 marks

absolutley horrible

I will not recommend them to anyone. Terrible, full of constant lies. had to click on a star to post, but they get no stars.

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Tcarranza74's Profile Image

Reviewed by Tcarranza74

May 4th 2015

1 out of 5 marks

uncomfortable service

I have been a customer since 1994. I've never had a bad experience with any branch teller, until today. Today I had a very unpleasant experience with teller # AU 65824. All I needed was to send a wire transfer, something I've previously done before at a different branch without incident. He seamed very annoyed with my transaction and made me feel as if I was bothering him by asking questions regarding the difference in the amount of the fees that I had payed. At one point I thought about leaving and continuing my transaction at my usual branch in Tujunga, but I needed to complete my transaction as soon as possible. Teller # AU 65824, needs to improve his customer service skills, and remember that you are dealing with people's money and they will have questions about what you are charging them. I will not be returning to this branch.

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