I have been with Wells Fargo for over a year now and the entire experience has been very trying. I am displeased in so many ways I cant even think where to begin. I opened a Wells Fargo account when I moved out of state as it was located conviently to my new residence. The customer service is very poor; both corporate and in store. They have more service fees than any other bank I have been with. They are constantly trying to get you to add services but give very little attention to your needs or concerns. I will be closing my account as soon as I'm able to find a more suitable bank. I would recommend anyone who think about banking with Wells Fargo to really look into it.
I went into the branch which I never do but I needed to put money in my son's account. I waited while the teller told the person she was waiting on that she would find him $110.00 is $5 bills. When he had waited long enough he said it's ok I have to go open my store and her response was " I told you I would get you the 5s and I will". After she finish with him it was my turn with the best customer care rep. I explained what I needed and she said "well we don't look up account numbers for you. Ok well I know the rules have changed so whatever. I said ok well I will call him. While on the phone she asked me to start the withdrawal process so I asked if she would right down the account number when my son gave it to me and she said "um no". I told my son to start over because they were too helpful and she rolls her eyes and says "I am very helpful actually". I told her I could tell and just do her job so that I could move on with my day. I have been in this branch before and they were great but it looks like everyone is newer. I thought that kind of service only came from Bank of America. I worked as a teller and would have NEVER done this.
It is very sad that people that provide " Customer Service " has such a poor demeanor, and 0 motivation to do their job right. Unfortunately for the poor demeanor and lack of customer service of one person that was working on 8/23/14 in the drive thru, as well as the Service Manager which is not able to handle a situation right , I had a terrible experience with this bank .