Overall Rating

MyBankTracker rated Wells Fargo based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Wells Fargo Customer Review

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JessicaNealer's Profile Image

2 out of 5 marks

Reviewed by JessicaNealer

Jan 15th 2013

Worst experience. Very disappointing

I have been with Wells Fargo for over a year now and the entire experience has been very trying. I am displeased in so many ways I cant even think where to begin. I opened a Wells Fargo account when I moved out of state as it was located conviently to my new residence. The customer service is very poor; both corporate and in store. They have more service fees than any other bank I have been with. They are constantly trying to get you to add services but give very little attention to your needs or concerns. I will be closing my account as soon as I'm able to find a more suitable bank. I would recommend anyone who think about banking with Wells Fargo to really look into it.

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Other Wells Fargo Reviews

heychrisbaker's Profile Image

Reviewed by heychrisbaker

Jun 22nd 2015

5 out of 5 marks

Great Customer Service...

I am writing to you to express my appreciation for the excellent customer service which I had received from Personal Banker Alexis Cooke (NMLSR ID: 598904) in my last visit to the 2040 Broadway Branch. Ms. Cooke was very warm and accommodating, and very helpful to me with my business banking needs.

Alexis gave me first-class, 5-star, A+ service and it is duly noted.

I hope that this is the kind of service that will be present in all your Wells Fargo Branches permanently as this is exactly what the customers want to have.

Sincerely,

Christopher Baker

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steveng88's Profile Image

Reviewed by steveng88

Mar 13th 2015

5 out of 5 marks

Friendly customer service

I have been banking with these folks for only a short time, but they have always been personable, professional and courteous . I am always greeted with a smile and they have worked with me in every way possible to make my banking experience easier. Great bank, great people .

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