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Wells Fargo Customer Review

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JessicaNealer's Profile Image

2 out of 5 marks

Reviewed by JessicaNealer

Jan 15th 2013

Worst experience. Very disappointing

I have been with Wells Fargo for over a year now and the entire experience has been very trying. I am displeased in so many ways I cant even think where to begin. I opened a Wells Fargo account when I moved out of state as it was located conviently to my new residence. The customer service is very poor; both corporate and in store. They have more service fees than any other bank I have been with. They are constantly trying to get you to add services but give very little attention to your needs or concerns. I will be closing my account as soon as I'm able to find a more suitable bank. I would recommend anyone who think about banking with Wells Fargo to really look into it.

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Other Wells Fargo Reviews

Sonjap001's Profile Image

Reviewed by Sonjap001

Oct 6th 2014

1 out of 5 marks

Horrible Customer Service!!!

I had a fairly simple issue. I deposited some cash at this atm over the weekend and it didn't show up on my account. I dropped in today (monday morning) just to make sure and the girl who is working at the front is horrible. I can't remember her name, i just know it starts with an "l". Not only did she not fix my issue, she kept interrupting me and talking over me while i was talking.

I was in shock that i could even get a word in edgewise. Her customer service skills and ability to resolve my issue was pitiful to say the least. I'm seriously considering changing banks only after being with these guys for six months because of their lack of being attentive to their customers!

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jonciminieriyahooc's Profile Image

Reviewed by jonciminieriyahooc

Oct 7th 2014

1 out of 5 marks

Wells Fargo Bullsh*$ Charges

If you are any bit intelligent, you will stay away from wells fargo. It is a cheap organization that instead of taking care of its customers, tries to nickel and dime them for everything. Wells fargo customer service was even more atrocious and could not even explain the charges on my account. Not even a manager understood or could explain it thoroughly. I found myself telling them what was what. I always knew wells fargo was an infant in the banking industry and even though i tried to give them the benefit of the doubt in this one transaction, i have found that it is an infant for a reason.

Lack of professionalism, lack of knowledge and worst of all for a company, lack of care for their customers. Stay away from wells fargo and let's hope they go under or are bought so that these practices cannot be continued in our economy. Too many people work hard and are forced to utilize the services of terrible companies like wells fargo, only to be screwed out of more money through cheap and unclear charges to your account. Save yourself the money and time and go with a better bank such as boa or chase. Wells fargo is terrible, always has been, always will be.

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