They are the worst bank, crook, thief, liar, cheater. They always find a way to screw you over. Even when you deposit cash, fees are charged to account. Bank no longer providing proper services due to lack of training and constant replacing of tellers. Be prepared to wait 20 minutes or more at drive thru. Be prepaired for your payment to be posted in account unknown to you and get call from Wells Fargo's collection agent, rude, nasty low life, then make excuses. Hires untrained staff for substandard service. Many long term emplyees are leaving that never made mistakes. Managers are nasty, rude, disrespectful. Will accuse you of something out of air. Give you all nice promise in commerciasl but time come never there to help. No legit assistance to loyal long time customer. Takes bail out money belonging to people and profits form it. When time comes to help good legit customer they kick your behind with white lies. Manager scares good empolyees so they will not say anything going wrong by upper managment. Since Wachovia bought by Wells Fargo everything has gone to the toilet,. Wells Fargo upper level management work with theory of fear and intimidation so honest employee and coustomer will not raise their opinion. They screwd me crediting my payment to another one of my accounts and despite having money in their bank, regadless of seeing my receipt from their own bank did not give me credit. Quite contrary harrased me with calls from collection agency. They did not want to admit any wrong doing on their part. Everything is someone else mistake, taking deposit in my business account even with seeing proof of checks deposited had been cleared and money in Wells Fargo refused to credit my account, admitted knowing that it is fraud, told me it is bank policy, was told branch manager desides who get credit at the same time branch manger says it is done by Wells Fargo, it is not in his hand. Everyone lies and blame other while me and my business suffered.
I opened a loan with Wells Fargo a little over 6 months ago.
It has been a nightmare experience from the beginning; my gut told me not get the loan through them when they couldn't even tell me if there was a fee for paying it off early. However, long story short, I did.
First, they made me open a checking AND savings account with them. When I asked about monthly fees, I was told that if I connected my loan with the checking account, all my fees would be waived. I also setup the loan to be automatically drafted out of my checking account they made me open with more than the minimum payment.
Each month since I opened it, the auto-draft has not occurred. The first couple of months I called to address the issue, they said it may take a few months to "kick in". When I asked them if they could double-check to make sure it had actually gotten setup, I was told they could not see that information. After that didn't work, I was told I had to go in to sign a paper to setup auto-draft, even though I had done that when I got the loan, so I went into a branch to setup the payment AGAIN. That was two months ago & it still is not auto-drafting.
Then, on top of that whole mess, they are charging me a monthly service fee. They charge me at the end of the month & then reverse it at the beginning of the next month. Weird? Yes. But, whatever. NOW, this month they charged me the fee, but didn't reverse it. I called to address THIS issue, and they told me they didn't know how I was getting it reversed, but they couldn't do it anymore.
Wells Fargo has been a huge headache from the start. I tell everyone not to bank with them. This loan can not get paid off fast enough...
I have had an account with Wells Fargo since they acquired Wachovia and my account at Wachovia. Recently they doubled their minimum daily account balance requirement on my grandfathered account. Notice of the change was buried in their terms and conditions. I did not receive an email or letter stating: Notice. Your Minimum Daily Account Balance has been doubled.
I dipped $10 below the new minimum daily account balance for a few days, and Wells Fargo assessed a $12 fee. I called their customer service number to request that the fee be reversed, since it was unfair to apply it without an obvious notice. The person with whom I spoke was a nasty, argumentative man. He said that the new minimum daily balance was in the terms on my account statement, that I had proper notice, and that he would not reverse the fee.
I also have accounts at Chase and Charles Schwab Bank. Charles Schwab has the best bank by far, with the fewest fees and hidden charges. Chase may not have the best terms, but their customer service is excellent. Wells Fargo is the worst of the three with terrible terms and terrible customer service -- but it is by far the most profitable for shareholders. (As a European visitor asked in the 1920s when seeing the lavish yachts of the leading Wall Street bankers, "Where are the customers's yachts?")