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Wells Fargo Customer Review

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tldrews21's Profile Image

1 out of 5 marks

Reviewed by tldrews21

Sep 11th 2012

very, very poor. Wells Fargo is not interested in helping current customers solve problems

I have moved to a state where there are no W-F banks. I want a loan with W-F to stop auto drafts from my checking account so I can close it. I want the loan dept to send me a monthly billing & I will make the payment. I have requested the loan dept to stop making auto drafts on the checking account. Every time they do it causes a NSF fee. They won't close the checking account until the NSF fees are paid. Its a complete circle. I have now been referred to 6 different phone numbers and have wasted over 4 hours of my life trying to resolve these issues. All I want is to have the fees reversed, close the accounts. No one I have spoken with, while nice and polite, seems to have any ability to help or send me to someone who can make it happen. Needless to say, after having done business with W-F for 15 years, it has left a very poor taste in my mouth and when they do come to my state, I will not conduct any business with them nor encourage anyone else to use them.

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Other Wells Fargo Reviews

GoodstashLLC's Profile Image

Reviewed by GoodstashLLC

Sep 18th 2014

1 out of 5 marks

A bank that will harm your future and time

Never bounced a check have no checks, 18k in the bank, 3 years, car loan never missed a payment for 2.5 years or ever. Lending from this bank that took bailout money is predatory and higher than any others. The competence and lack of knowledge on their own companies policies feels like kindergardners talking about calculus. If you want excessive credit check (hard inquiries) and your time wasted on simple banking tasks that you must babysit to make sure the bank actually does it...good luck

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running4law's Profile Image

Reviewed by running4law

Sep 18th 2014

1 out of 5 marks

Long wait times at drive thru

I have to go to Wells Fargo Bank because my place of employment has an account there. Every time I go there with a deposit of a substantial amount I have to sit there and wait, sometimes 10-15 minutes while someone else is called to come to the window and "approve" it. We are putting money into the bank....not withdrawing it. The checks we are depositing come from other businesses for the most part and not from individuals. Either get someone working at the window who can "approve" large deposit amounts or have someone available in a reasonable amount of time, say within 4-5 minutes of being called. Not 10-15 minutes. Customer service at the Green St. branch in Fayetteville, NC is very much lacking.

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