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Wells Fargo Customer Review

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tldrews21's Profile Image

1 out of 5 marks

Reviewed by tldrews21

Sep 11th 2012

very, very poor. Wells Fargo is not interested in helping current customers solve problems

I have moved to a state where there are no W-F banks. I want a loan with W-F to stop auto drafts from my checking account so I can close it. I want the loan dept to send me a monthly billing & I will make the payment. I have requested the loan dept to stop making auto drafts on the checking account. Every time they do it causes a NSF fee. They won't close the checking account until the NSF fees are paid. Its a complete circle. I have now been referred to 6 different phone numbers and have wasted over 4 hours of my life trying to resolve these issues. All I want is to have the fees reversed, close the accounts. No one I have spoken with, while nice and polite, seems to have any ability to help or send me to someone who can make it happen. Needless to say, after having done business with W-F for 15 years, it has left a very poor taste in my mouth and when they do come to my state, I will not conduct any business with them nor encourage anyone else to use them.

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Other Wells Fargo Reviews

kattmom5aolcom's Profile Image

Reviewed by kattmom5aolcom

Jul 20th 2014

5 out of 5 marks

Super pleased

I have to say that my husband and I could not be MORE PLEASED with the handling of our retirement funds! We put my 401K and my husband's limited savings--both of which had lost money during the recession and were not gaining much back, in the hands of the Wells Fargo representative Mr Joseph Kirby here in Jacksonville. He has grown our money unbelievably well, and has FAR EXCEEDED our hopes. We never thought to say it, but "Here we come, travels and cruises!" The Lyles

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mhyatt7's Profile Image

Reviewed by mhyatt7

Jul 22nd 2014

1 out of 5 marks

Worst major bank in the US

I have had the misfortune to have to deal with Wells Fargo in New York City. Upon the passing of my parents, who held considerable assets in a local branch of the bank in New England, I became executor of their estates, and I needed to conduct business locally in Manhattan. Unlike their local banker in New England, who exhibited intelligence, competence, and compassion, Manhattan Wells Fargo bankers have been uniformly rude, uncaring, disrespectful of my time, and ill-informed about a wide range of financial matters. It is little wonder that I reduced those Wells Fargo accounts to next to nothing. There are many commercial banks in New York City. Choosing Wells Fargo means you adopt their icon, a stagecoach and horses. That symbol worked well in the late 19th century. Unfortunately, the bank's service is still mired in the past. Go elsewhere.

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