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Wells Fargo Customer Review

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tldrews21's Profile Image

1 out of 5 marks

Reviewed by tldrews21

Sep 11th 2012

very, very poor. Wells Fargo is not interested in helping current customers solve problems

I have moved to a state where there are no W-F banks. I want a loan with W-F to stop auto drafts from my checking account so I can close it. I want the loan dept to send me a monthly billing & I will make the payment. I have requested the loan dept to stop making auto drafts on the checking account. Every time they do it causes a NSF fee. They won't close the checking account until the NSF fees are paid. Its a complete circle. I have now been referred to 6 different phone numbers and have wasted over 4 hours of my life trying to resolve these issues. All I want is to have the fees reversed, close the accounts. No one I have spoken with, while nice and polite, seems to have any ability to help or send me to someone who can make it happen. Needless to say, after having done business with W-F for 15 years, it has left a very poor taste in my mouth and when they do come to my state, I will not conduct any business with them nor encourage anyone else to use them.

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Other Wells Fargo Reviews

charliegurak's Profile Image

Reviewed by charliegurak

Jul 30th 2014

1 out of 5 marks

Customer Service is HORRIBLE!

Not only was I charged $80 due to bank errors and communication errors, I was treated extremely disrespectful when I called the customer service line in order to fix these fees. My account was continually in the positive way over any charge that occurred on my account when they stated that I overdrafted. When I called they claimed that all these transactions occurred on the same day when some of them did not post until the next day. Also I have signed a waiver saying that if my account were to be negative at any point my transactions would be declined. This also has never happened. Apparently my account was positive when I used my card, but also negative to where they could charge me a fee. Obviously I closed my account and I will never bank with them again! They charge monthly fees of $10 which should be waived if you use your credit card more than 10 times in a month, but they never actually waive them. Unless you call them and complain. And that's a courtesy not a bank error. For every one out there looking to open a banking account I would stay far away from Wells Fargo!!!

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bunster's Profile Image

Reviewed by bunster

Jul 28th 2014

1 out of 5 marks

Had money taken from my account by bank stating "Bank Error"

I received a letter from Wells Fargo stating they were removing over $300 from my account stating Bank Error as the reason. I have been calling and asking for explanation for over 3 months with no success. If it is valid, so be it, however I would like proof and an option to understand and if necessary dispute. UNACCEPTABLE. I also asked for information on a home equity line of credit. Before I knew what was happening, they had pulled my and my fiancee's credit report, without permission or even a signature. All I wanted was information on the product to compare to other options. That ,of course, dinged both our credit scores for no reason;as it happens , their rates were much higher than what we already had.

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