I did not open my acct as a 2nd chance - I opened my accts because of the convenience of bank'ng hrs. I opened my accts w/a $50 dep + a sign up bonus, which I did receive. During my tenure w/Woodforest, the staff "knows" me - I mean they KNOW me! Of the original staff, 2 are left, but I can call my branch, talk to 1 of the 2 and get things handled. I ordered cks one time and there was a major mistake -- I called, staff took care of it and w/in a wk I had new cks that were correct. Like others, I keep track of what I spend via online, the hrs are wonderful (wish they would go bk to the org hrs, but I'm okay w/the new hrs), the staff is always courteous. I have and would recommend Woodforest to others. Re: bank rates/fees - in line w/other banks.
I have been with Woodforest for 5 yrs now. They gave me second chance banking with a 5 dollar deposit. The manager Cindy is a wonderful person and will help with any problem with a smile! Their OD fees are only 29 dollars. Guarantee you will pay 2 fees for an overdraft at any other bank and they will charge at least 35 per OD! If you mess up you can take a checking tutorial and have one OD taken off. This bank is excellent and i wish they were at every Walmart but I got lucky because there are 2 near me.
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
I been dealing with this bank now for quit a while,the bank branch manager,I find is top notch,the staff is ALWAYS considerate and profession a,recently while waiting for my place in line ,a customer got rude and haughty with one of the tellers,,,her response was top notch,she handled the customer with poise and patience. that's the type people I can trust and enjoy doing business with
We are excited that you are pleased with our service! Thanks for taking the time to share your experience. Thank you for banking with Woodforest!