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MyBankTracker rated Woodforest National Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Woodforest National Bank Customer Review

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vfevans's Profile Image

5 out of 5 marks

Reviewed by vfevans

Dec 29th 2011

Absolute the Best Bank Staff

I did not open my acct as a 2nd chance - I opened my accts because of the convenience of bank'ng hrs. I opened my accts w/a $50 dep + a sign up bonus, which I did receive. During my tenure w/Woodforest, the staff "knows" me - I mean they KNOW me! Of the original staff, 2 are left, but I can call my branch, talk to 1 of the 2 and get things handled. I ordered cks one time and there was a major mistake -- I called, staff took care of it and w/in a wk I had new cks that were correct. Like others, I keep track of what I spend via online, the hrs are wonderful (wish they would go bk to the org hrs, but I'm okay w/the new hrs), the staff is always courteous. I have and would recommend Woodforest to others. Re: bank rates/fees - in line w/other banks.

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Other Woodforest National Bank Reviews

mverv24's Profile Image

Reviewed by mverv24

Mar 4th 2015

1 out of 5 marks

WORST EVER!!!

This bank has the worst policies I have ever encountered. I opened a checking account back in December for the main purpose of direct deposit of my paycheck and subsequent usage of bill pay feature. The bill pay NEVER worked. Thank goodness I didn't complete the direct deposit form immediately since I would not have been able to pay bills through this account as promised.

I tried to close the account last week since I have been unable to use it for the purpose I intended. It had a balance of $6.23 at the time. I was told I would have to PAY $25 to close the account since it had not been open for the minimum of 6 months. WHAT!!?? They actually expected me to pay them $25 to close an account with a balance of $6.23!!??

Now they will not stop harassing me. I get DAILY emails from some woman at Wood forest about this account. I have told her repeatedly that I do not want anything more to do with Woodforest. I have tried to block her emails via my service provider. She simply uses a different email each day.

DO NOT DEAL WITH THIS BANK. I have never seen such unscrupulous practices in my life!

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Response by Woodforest National Bank

Responded by WNBCustomerService

Mar 4th 2015

We’d really like the opportunity to correct the situation. If you’ll send us an email to SocialMedia@woodforest.com with your contact information, we’ll get in touch with you shortly

mverv's Profile Image

Reviewed by mverv

Feb 26th 2015

1 out of 5 marks

Worst Bank Ever! Deserves No Stars!

This account and bank has been a nightmare from the first. I have been unable to access my account to use billpay on a number of occasions. I had $6. 23 left in the account due to this issue & went to close the account today. They want me to pay $25 to close an account i was never able to fully utilize due to their crappy system and complete incompetence!

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Response by Woodforest National Bank

Responded by WNBCustomerService

Feb 28th 2015

We’d really like the opportunity to correct the situation. If you’ll send us an email to SocialMedia@woodforest.com with your contact information, we’ll get in touch with you shortly

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