Overall Rating

B+
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Woodforest National Bank Report Card

Overall rating score 67%
Customer Rating
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Mobile Deposits
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786
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Woodforest National Bank Customer Review

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vfevans's Profile Image

5 out of 5 marks

Reviewed by vfevans

Dec 29th 2011

Absolute the Best Bank Staff

I did not open my acct as a 2nd chance - I opened my accts because of the convenience of bank'ng hrs. I opened my accts w/a $50 dep + a sign up bonus, which I did receive. During my tenure w/Woodforest, the staff "knows" me - I mean they KNOW me! Of the original staff, 2 are left, but I can call my branch, talk to 1 of the 2 and get things handled. I ordered cks one time and there was a major mistake -- I called, staff took care of it and w/in a wk I had new cks that were correct. Like others, I keep track of what I spend via online, the hrs are wonderful (wish they would go bk to the org hrs, but I'm okay w/the new hrs), the staff is always courteous. I have and would recommend Woodforest to others. Re: bank rates/fees - in line w/other banks.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Woodforest National Bank Reviews

lesherron's Profile Image

Reviewed by lesherron

Feb 25th 2014

2 out of 5 marks

Ugh!! WF Phishing Trip Goes Wrong

I love WF's physical banks and people. I have always had trouble when I call their 877 number. I received an e-mail alerting me my account PW had been changed. Since I had not changed it I was concerned, waited for 10-12 minutes patiently to be told that was not from them. Five minutes later, OOPS! That is from us but it wasn't you on the account who changed their PW.

What? Someone else has a profile on my account? YUP. Help me, who is it?? We cannot tell you that. Ugh. So, you care enough to send me an e-mail but not to help me out when I call you?

The worst part? The part that really hurts? I've banked with WF since 1999, both personal and business but that didn't seem to matter.

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by Woodforest National Bank

Responded by WNBCustomerService

Apr 23rd 2014

We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to SocialMedia@woodforest.com, we will get in touch with you ASAP.

tiffanyrenee's Profile Image

Reviewed by tiffanyrenee

Feb 14th 2014

5 out of 5 marks

Great Customer Service; Great Experience for Every Visit.

I banked with wells Fargo before it was wells Fargo, it was Wachovia back then. From 2008-2013 NONE of the tellers took the time to remember regulars. The moment I made the switch to Woodforest I felt like family. The tellers may not know me by name but they know my face. They ask about my day and I know at least one on a personal level. ( I know about her family, she knows about mine; we swapped funny stories during my account setup).

At any other bank, most tellers hate to see you coming. At woodforest they welcome you. I feel comfortable with woodforest. When I have questions about my account I dont have to go to a branch and ask those questions, I dont even have to call customer service and wait for hours for a quick quick answer, I call the branch directly and talk to a person who pulls up my account, looks at my name, and remembers who I am. I'm not a business transaction, I have a friend on the other side of the counter, is how I feel everytime I set foot on that little kiosk. :)

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by Woodforest National Bank

Responded by WNBCustomerService

Apr 23rd 2014

Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.

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