MyBankTracker rated Woodforest National Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I did not open my acct as a 2nd chance - I opened my accts because of the convenience of bank'ng hrs. I opened my accts w/a $50 dep + a sign up bonus, which I did receive. During my tenure w/Woodforest, the staff "knows" me - I mean they KNOW me! Of the original staff, 2 are left, but I can call my branch, talk to 1 of the 2 and get things handled. I ordered cks one time and there was a major mistake -- I called, staff took care of it and w/in a wk I had new cks that were correct. Like others, I keep track of what I spend via online, the hrs are wonderful (wish they would go bk to the org hrs, but I'm okay w/the new hrs), the staff is always courteous. I have and would recommend Woodforest to others. Re: bank rates/fees - in line w/other banks.
I was previously with Wells Fargo, formally known as Wachovia, prior to this, First Union-for about 10 years. This used to be an amazing bank til everything turned to them making money and having hidden fees etc... The same issue with BB&T. The Woodforest bank located in Southwest Virginia, is excellent. The representatives are always helpful and courteous. The only downfall is the customer service that is outsourced. I had a HUGE issue a few months back and the cust service reps, as well as the manager, I spoke to seemed very confused and lost when everything was "notated"... Bummer... Anywho, went by my local branch and the manager fixed everything in about 2 secs. She has always been excellent, as well as, the rest of the branch. I have always had excellent service through the Norton, Va branch whether it be by phone or in person. You all are fantastic!
This Bank has caused me so many problems. I opened a business account with them a few months ago and it has been very unpleasant. The entire process of even opening the account was a huge hassle. They never answer the phone when i try to call and have put a hold on every check I have tried to deposit. I'm pretty sure Walmart does a better job at hiring employees than the bank that's in it. Save yourself some trouble and go to a REAL bank. I feel like an idiot for banking at walmart in the first place.