First, before you even use your account, you have to pay a fee to receive a debit/ATM card. Then 2 months after having the account and receiving my statements in the mail I began receiving Statement Return Fees every month. They claim that my statements have been sent back to them, even though I had them in my hand while speaking with them. They refused to remove the charges and have been a huge pain since opening the account.
Just fed up with them! I opened a account because they are open 7 days a week but if I only knew that I would have so much trouble I wouldn't have. I have had the weirdest experiences with them you would think I was lying if I posted them besides I don't have the time to put even half of it.
I wanted to open a business account. I talked with a lady from the branch who seemed very nice on the phone. Before I got to the branch to open the account, she called me back with a fairly bizarre request for documentation which I was able to procure. I went into the branch on a holiday and the previous representative wasn't there, so I talked with another rep who wasn't rude, but bored and disinterested would fairly accurately describe his demeanor. He told me it would take 2 hours to open the account and I told him I'll come in the next day to talk with Nice Lady. Called her prior to coming in and was told she'd talked with Bored and Disinterested and that there were now further doc requirements that exceeded anything I'd ever experienced in opening a bank account. She was definitely rude this time.
I am definitely not opening an account based on my experience, and having read some of these reviews makes me very grateful that I didn't. The irony is that banks engage in tremendous fraud against us, and now seem to expect that we are going to behave in the same way toward them.
I can recommend BB&T with which I've had generally good experience, and never less than absolute courtesy and cooperation in any dealing with them.