Overall Rating

B
Grade

Woodforest National Bank Report Card

Overall rating score 54%
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786
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Woodforest National Bank Customer Review

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je08836's Profile Image

1 out of 5 marks

Reviewed by je08836

Nov 26th 2012

Absolutely terrible

First, before you even use your account, you have to pay a fee to receive a debit/ATM card. Then 2 months after having the account and receiving my statements in the mail I began receiving Statement Return Fees every month. They claim that my statements have been sent back to them, even though I had them in my hand while speaking with them. They refused to remove the charges and have been a huge pain since opening the account.

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Other Woodforest National Bank Reviews

WoodforestCustomer's Profile Image

Reviewed by WoodforestCustomer

Mar 22nd 2014

1 out of 5 marks

Criminals

A Woodforest employee at the California, MD branch disclosed my home address to another Woodforest member. At present, this is all I am certain of, BUT, more may have been disclosed. I have been in contact with Woodforest National and the regional branch manager with responses similar to, "What can they do with an address and why would our employee do that?"

They seem to be missing the point that personal information or transaction details should never be disclosed to other individuals unless it is subpoenaed through the court process.

BE VERY CAUTIOUS WITH THIS BANK!!!

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Tmedley04's Profile Image

Reviewed by Tmedley04

Mar 4th 2014

1 out of 5 marks

TERRIBLE: THE WORST BANKING EXPERIENCE OF MY LIFE

I will keep it brief BUT PLEASE PEOPLE DO NOT BANK WITH THIS BANK IF YOU HAVE ANY OTHER OPTIONS!!!! Stay away from WOODFOREST!!!!!!! Rudest bunch of people I've ever encountered. I was told that my account was being closed because my mom had her payroll check direct deposited into my account. I was accused of stealing by their corporate manager Lisa Purtell. Then when I complained and confronted her about her rudeness and offensive accusations she flat out LIED and stated she didn't say it. OMG YOU LYING WITCH!!!! I threatened to call corporate and speak to a manager and she claimed she was the manager and there was no one over her....Again MORE LIES!!!! I guess I will be calling the OCC and the BBB to lodge a formal complaint. Woodforest is the worst with their ridiculous fees and terrible customer service. STAY AWAY FROM THIS BANK AND THEIR LIES AND DECEIT!!!!!

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