MyBankTracker rated Woodforest National Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
The people are always nice but the atm shorted me $40 (I was withdrawing $400) so I waited in line for 15 minutes only for them to tell me there's nothing they can do that its done that before and when it gets stuck in the machine like that it gives it to the next person so unless they turn it in I cant get my money back
I never take the time out of my day to write a review about anything but i sincerely hope that this makes a difference to some one out there. The staff in this particular location at Woodforest Bank is incompetent, insensitive & rude. The have horrible customer service & are very unprofessional. I went to this location to make a deposit mind you i was a new woodeforest customer & I had only gone to one other location were the teller who assisted me was very friendly making my experience very pleasant & fast. At this location the teller was rude and uninformative when i asked questions about making a deposit she seemed very annoyed with me and answered me in a frustrating tone being a new customer i was a clearly oblivious to the whole thing. She made unnecessary comments like "its not my job to fill out the deposit sheet" or "seriously you don't know your account number". I was very dissatisfied with their service and it is truly unfortunate because this location is the most convenient for myself since its the closest one to my job and home. With that being said i rather travel further where i will get treated better!