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Woodforest National Bank Customer Review

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79190tj5's Profile Image

1 out of 5 marks

Reviewed by 79190tj5

Apr 2nd 2012

Not good at all!

I opened a bank account with them a little over a month ago.. they sent me my first debit card witch cost me 15 dollars i didn't get it so i reported it lost/stolen. i went to the branch in lakeworth and they where extremely rude to me. when i got a business card for the branch manager the teller's response "nothing will happen to me" i was in shock! i requested another debit card, and i gave them my physical address and never got my debit card after i waited another 2 weeks, called customer service and the address was a different one than the address i gave the lady.

im guessing they just really didn't like me since i called the manger (witch never returned my calls)...today i went to cancel my account and they seemed almost pleased with my decision. Than the teller told me it would cost me 25 dollars to close the account. this branch is one of the worst i have ever bank/been to....think twice before you bank wood forest and the customer service sucked!

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Other Woodforest National Bank Reviews

Heyyou's Profile Image

Reviewed by Heyyou

Dec 31st 2014

1 out of 5 marks

New Boston, Ohio Branch they treat you like a criminal

Woodforest Bank, may be a very good bank to deal with at certain locations but the New Boston, Ohio branch inside Walmart is the worst bank I have ever dealt with in my life. Its been horrid from the beginning. I have been waited on by 4 different male employees, 1 female.

First off they NEVER greet you with a smile, they never say hi. They NEVER say thank you after the transaction. The male employees dress like slobs. They dont even tuck their shirts in and they wear clothes that are not professional or consistent with a bank.. When I opened up the free checking account, I asked for two part checks, the male employee said they are not available, which I later found out they were. Then on a later trip to the bank after hours, the ATM machine did not work. So needing money to travel out of town I couldn't leave, as I had no access to my money.Then the next trip after hours, the ATM was out of money. Another trip I took a 50 cent role of pennies and a $2.00 roll of nickels. The male teller with the initials A. P. proceed to open both rolls of coins and look inside. I thought, how strange, I said is something wrong, he said just checking to see if its really coins inside the rolls. I said I am a customer not a criminal, this is unbelievable, I have never had a teller check and see if it was really coins in the rolls. I mean if this is bank policy, at least bend down and do it out of site behind the counter or go to the back room. I was on camera, I just made a deposit and they have my account number if something was wrong. I said I am a customer and I demand to be treated like one. He ignored me, never said another word and or course never said thank you, as they never do. Another trip 5 people in line zero tellers working, both tellers sitting at tables opening up accounts for new customers, 6 minutes until one came to help. Next trip B.C. hassled me over me trying to deposit a$7.50 rebate check. Stay Away.

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Response by Woodforest National Bank

Responded by WNBCustomerService

Mar 6th 2015

We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to CustomerAdvocacy@woodforest.com, we will get in touch with you.

mverv24's Profile Image

Reviewed by mverv24

Mar 4th 2015

1 out of 5 marks


This bank has the worst policies I have ever encountered. I opened a checking account back in December for the main purpose of direct deposit of my paycheck and subsequent usage of bill pay feature. The bill pay NEVER worked. Thank goodness I didn't complete the direct deposit form immediately since I would not have been able to pay bills through this account as promised.

I tried to close the account last week since I have been unable to use it for the purpose I intended. It had a balance of $6.23 at the time. I was told I would have to PAY $25 to close the account since it had not been open for the minimum of 6 months. WHAT!!?? They actually expected me to pay them $25 to close an account with a balance of $6.23!!??

Now they will not stop harassing me. I get DAILY emails from some woman at Wood forest about this account. I have told her repeatedly that I do not want anything more to do with Woodforest. I have tried to block her emails via my service provider. She simply uses a different email each day.

DO NOT DEAL WITH THIS BANK. I have never seen such unscrupulous practices in my life!

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Response by Woodforest National Bank

Responded by WNBCustomerService

Mar 4th 2015

We’d really like the opportunity to correct the situation. If you’ll send us an email to SocialMedia@woodforest.com with your contact information, we’ll get in touch with you shortly

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