MyBankTracker rated Woodforest National Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I opened a bank account with them a little over a month ago.. they sent me my first debit card witch cost me 15 dollars i didn't get it so i reported it lost/stolen. i went to the branch in lakeworth and they where extremely rude to me. when i got a business card for the branch manager the teller's response "nothing will happen to me" i was in shock! i requested another debit card, and i gave them my physical address and never got my debit card after i waited another 2 weeks, called customer service and the address was a different one than the address i gave the lady.
im guessing they just really didn't like me since i called the manger (witch never returned my calls)...today i went to cancel my account and they seemed almost pleased with my decision. Than the teller told me it would cost me 25 dollars to close the account. this branch is one of the worst i have ever bank/been to....think twice before you bank wood forest and the customer service sucked!
I just love this bank ! The associates are very friendly & so helpful I was originally referred to them by a friend who had stumbled upon them inside of the Wal-Mart & at first I was a little a skeptical about them since I'd never heard of them & because they were located inside of the store but much to our surprise it's even better than we thought. They seem to be very knowledgeable and whenever I've needed assistance or have any questions about anything they have always been helpful .
Worst bank ever!! Dont even want to give them a whole star rating let alone a half star. But since I have to give them a star one is plenty sufficient even though they deserve 0 stars!! The staff are lazy and unwilling to help in most situations. Try to charge bogus fees then can't explain what they are. Absolute worst bank I've ever seen or dealt with. I wished I would've paid more attention to the reviews and saved my time, & MONEY. Keep your money and go elsewhere because in the end you'll regret banking with any Woodforest Banks. Guess there's a reason they don't have actual branches of banks except in local wal marts. Worst ever!!