I opened a bank account with them a little over a month ago.....they sent me my first debit card witch cost me 15 dollars i didn't get it so i reported it lost/stolen....i went to the branch in lakeworth and they where extremely rude to me....when i got a business card for the branch manager the teller's response "nothing will happen to me" i was in shock! i requested another debit card, and i gave them my physical address and never got my debit card after i waited another 2 weeks....called customer service and the address was a different one than the address i gave the lady....im guessing they just really didn't like me since i called the manger (witch never returned my calls)...today i went to cancel my account and they seemed almost pleased with my decision. Than the teller told me it would cost me 25 dollars to close the account....this branch is one of the worst i have ever bank/been to....think twice before you bank wood forest and the customer service sucked!!!!
A Woodforest employee at the California, MD branch disclosed my home address to another Woodforest member. At present, this is all I am certain of, BUT, more may have been disclosed. I have been in contact with Woodforest National and the regional branch manager with responses similar to, "What can they do with an address and why would our employee do that?"
They seem to be missing the point that personal information or transaction details should never be disclosed to other individuals unless it is subpoenaed through the court process.
BE VERY CAUTIOUS WITH THIS BANK!!!
I will keep it brief BUT PLEASE PEOPLE DO NOT BANK WITH THIS BANK IF YOU HAVE ANY OTHER OPTIONS!!!! Stay away from WOODFOREST!!!!!!! Rudest bunch of people I've ever encountered. I was told that my account was being closed because my mom had her payroll check direct deposited into my account. I was accused of stealing by their corporate manager Lisa Purtell. Then when I complained and confronted her about her rudeness and offensive accusations she flat out LIED and stated she didn't say it. OMG YOU LYING WITCH!!!! I threatened to call corporate and speak to a manager and she claimed she was the manager and there was no one over her....Again MORE LIES!!!! I guess I will be calling the OCC and the BBB to lodge a formal complaint. Woodforest is the worst with their ridiculous fees and terrible customer service. STAY AWAY FROM THIS BANK AND THEIR LIES AND DECEIT!!!!!