I opened a bank account with them a little over a month ago.....they sent me my first debit card witch cost me 15 dollars i didn't get it so i reported it lost/stolen....i went to the branch in lakeworth and they where extremely rude to me....when i got a business card for the branch manager the teller's response "nothing will happen to me" i was in shock! i requested another debit card, and i gave them my physical address and never got my debit card after i waited another 2 weeks....called customer service and the address was a different one than the address i gave the lady....im guessing they just really didn't like me since i called the manger (witch never returned my calls)...today i went to cancel my account and they seemed almost pleased with my decision. Than the teller told me it would cost me 25 dollars to close the account....this branch is one of the worst i have ever bank/been to....think twice before you bank wood forest and the customer service sucked!!!!
Just fed up with them! I opened a account because they are open 7 days a week but if I only knew that I would have so much trouble I wouldn't have. I have had the weirdest experiences with them you would think I was lying if I posted them besides I don't have the time to put even half of it.
I wanted to open a business account. I talked with a lady from the branch who seemed very nice on the phone. Before I got to the branch to open the account, she called me back with a fairly bizarre request for documentation which I was able to procure. I went into the branch on a holiday and the previous representative wasn't there, so I talked with another rep who wasn't rude, but bored and disinterested would fairly accurately describe his demeanor. He told me it would take 2 hours to open the account and I told him I'll come in the next day to talk with Nice Lady. Called her prior to coming in and was told she'd talked with Bored and Disinterested and that there were now further doc requirements that exceeded anything I'd ever experienced in opening a bank account. She was definitely rude this time.
I am definitely not opening an account based on my experience, and having read some of these reviews makes me very grateful that I didn't. The irony is that banks engage in tremendous fraud against us, and now seem to expect that we are going to behave in the same way toward them.
I can recommend BB&T with which I've had generally good experience, and never less than absolute courtesy and cooperation in any dealing with them.