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B+
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Woodforest National Bank Customer Review

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79190tj5's Profile Image

1 out of 5 marks

Reviewed by 79190tj5

Apr 2nd 2012

Not good at all!!

I opened a bank account with them a little over a month ago.....they sent me my first debit card witch cost me 15 dollars i didn't get it so i reported it lost/stolen....i went to the branch in lakeworth and they where extremely rude to me....when i got a business card for the branch manager the teller's response "nothing will happen to me" i was in shock! i requested another debit card, and i gave them my physical address and never got my debit card after i waited another 2 weeks....called customer service and the address was a different one than the address i gave the lady....im guessing they just really didn't like me since i called the manger (witch never returned my calls)...today i went to cancel my account and they seemed almost pleased with my decision. Than the teller told me it would cost me 25 dollars to close the account....this branch is one of the worst i have ever bank/been to....think twice before you bank wood forest and the customer service sucked!!!!

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Other Woodforest National Bank Reviews

robinsonjm21's Profile Image

Reviewed by robinsonjm21

Sep 16th 2014

5 out of 5 marks

Love This Bank

I have been with woodforest for a total of 5 years and i love this bank. I have never had a problem with them and the staff are always friendly and helpful. I can't understand why all the negative comments.

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Response by Woodforest National Bank

Responded by WNBCustomerService

Sep 18th 2014

Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments. We look forward to serving your future banking needs.

akhrdkor's Profile Image

Reviewed by akhrdkor

Jul 5th 2014

4 out of 5 marks

greatest bank ever

I have been a Woodforest customer since '10 when I lived in Houston. I was paranoid when I moved back to Ohio when I thought I might have to change banks. Fortunately this wasn't the case, and I was able to continue banking there where my ONLY complaints are #1 wish there were more branches and #2 wish they would bring back 24 hour schedule while in a 24 hour Wal-Mart....those 2 suggestions would= perfect banking experience!

Is this review helpful? ▲ Yes 2 ▼ No 0

Response by Woodforest National Bank

Responded by WNBCustomerService

Sep 9th 2014

Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments. We look forward to serving your future banking needs.

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