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Woodforest National Bank Customer Review

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79190tj5's Profile Image

1 out of 5 marks

Reviewed by 79190tj5

Apr 2nd 2012

Not good at all!

I opened a bank account with them a little over a month ago.. they sent me my first debit card witch cost me 15 dollars i didn't get it so i reported it lost/stolen. i went to the branch in lakeworth and they where extremely rude to me. when i got a business card for the branch manager the teller's response "nothing will happen to me" i was in shock! i requested another debit card, and i gave them my physical address and never got my debit card after i waited another 2 weeks, called customer service and the address was a different one than the address i gave the lady.

im guessing they just really didn't like me since i called the manger (witch never returned my calls)...today i went to cancel my account and they seemed almost pleased with my decision. Than the teller told me it would cost me 25 dollars to close the account. this branch is one of the worst i have ever bank/been to....think twice before you bank wood forest and the customer service sucked!

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Other Woodforest National Bank Reviews

peachesncrm2011hot's Profile Image

Reviewed by peachesncrm2011hot

Oct 15th 2014

5 out of 5 marks

5 Years And I Still Love Them!

I love my bank! Yes they have fees if you od or have NSF but what bank doesn't? I travel a lot and have never found a branch with "grumpy" associates. I get my direct deposit a day early just as promised and if i ever did find a "problem" (and all the ones i ever found were me not looking at something correctly) my "home branch" and any other branch i happen to be at are always happy to help and do so quite quickly.

I love the overdraft protection that always helps when the end of the month bills are due and i never feel judged or looked down at when i come in an my account is in the red after using this feature. I have been here for 5 years and was thinking of changing when i moved but i love them to much to go someplace else so i will just have to drive a little extra until i am lucky enough to get a branch in shelbyville.

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Garza8771's Profile Image

Reviewed by Garza8771

Oct 4th 2014

5 out of 5 marks

Good Local Bank

I've been a Woodforest Bank customer since 2003 and have never had a problem. I fail to understand the negative comments on here and can only wonder if their short comings weren't more their fault than the bank. I rarely post on any web page but after seeing these I felt compelled to say the only objections I have are there are only two tellers on busy (common) pay days and you have to wait about 20 minutes to get in and out but other than that the staff of all the branches have always been courteous, professional and when needed--very helpful. I recommend this bank to anyone what does not need national or international connections.

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