I opened a bank account with them a little over a month ago.. they sent me my first debit card witch cost me 15 dollars i didn't get it so i reported it lost/stolen. i went to the branch in lakeworth and they where extremely rude to me. when i got a business card for the branch manager the teller's response "nothing will happen to me" i was in shock! i requested another debit card, and i gave them my physical address and never got my debit card after i waited another 2 weeks, called customer service and the address was a different one than the address i gave the lady.
im guessing they just really didn't like me since i called the manger (witch never returned my calls)...today i went to cancel my account and they seemed almost pleased with my decision. Than the teller told me it would cost me 25 dollars to close the account. this branch is one of the worst i have ever bank/been to....think twice before you bank wood forest and the customer service sucked!
I banked with wells Fargo before it was wells Fargo, it was Wachovia back then. From 2008-2013 NONE of the tellers took the time to remember regulars. The moment I made the switch to Woodforest I felt like family. The tellers may not know me by name but they know my face. They ask about my day and I know at least one on a personal level. ( I know about her family, she knows about mine; we swapped funny stories during my account setup).
At any other bank, most tellers hate to see you coming. At woodforest they welcome you. I feel comfortable with woodforest. When I have questions about my account I dont have to go to a branch and ask those questions, I dont even have to call customer service and wait for hours for a quick quick answer, I call the branch directly and talk to a person who pulls up my account, looks at my name, and remembers who I am. I'm not a business transaction, I have a friend on the other side of the counter, is how I feel everytime I set foot on that little kiosk. :)
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
I've been a Woodforest Bank customer since 2003 and have never had a problem. I fail to understand the negative comments on here and can only wonder if their short comings weren't more their fault than the bank. I rarely post on any web page but after seeing these I felt compelled to say the only objections I have are there are only two tellers on busy (common) pay days and you have to wait about 20 minutes to get in and out but other than that the staff of all the branches have always been courteous, professional and when needed--very helpful. I recommend this bank to anyone what does not need national or international connections.