MyBankTracker rated Woodforest National Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I opened a bank account with them a little over a month ago.. they sent me my first debit card witch cost me 15 dollars i didn't get it so i reported it lost/stolen. i went to the branch in lakeworth and they where extremely rude to me. when i got a business card for the branch manager the teller's response "nothing will happen to me" i was in shock! i requested another debit card, and i gave them my physical address and never got my debit card after i waited another 2 weeks, called customer service and the address was a different one than the address i gave the lady.
im guessing they just really didn't like me since i called the manger (witch never returned my calls)...today i went to cancel my account and they seemed almost pleased with my decision. Than the teller told me it would cost me 25 dollars to close the account. this branch is one of the worst i have ever bank/been to....think twice before you bank wood forest and the customer service sucked!
I never take the time out of my day to write a review about anything but i sincerely hope that this makes a difference to some one out there. The staff in this particular location at Woodforest Bank is incompetent, insensitive & rude. The have horrible customer service & are very unprofessional. I went to this location to make a deposit mind you i was a new woodeforest customer & I had only gone to one other location were the teller who assisted me was very friendly making my experience very pleasant & fast. At this location the teller was rude and uninformative when i asked questions about making a deposit she seemed very annoyed with me and answered me in a frustrating tone being a new customer i was a clearly oblivious to the whole thing. She made unnecessary comments like "its not my job to fill out the deposit sheet" or "seriously you don't know your account number". I was very dissatisfied with their service and it is truly unfortunate because this location is the most convenient for myself since its the closest one to my job and home. With that being said i rather travel further where i will get treated better!
I was previously with Wells Fargo, formally known as Wachovia, prior to this, First Union-for about 10 years. This used to be an amazing bank til everything turned to them making money and having hidden fees etc... The same issue with BB&T. The Woodforest bank located in Southwest Virginia, is excellent. The representatives are always helpful and courteous. The only downfall is the customer service that is outsourced. I had a HUGE issue a few months back and the cust service reps, as well as the manager, I spoke to seemed very confused and lost when everything was "notated"... Bummer... Anywho, went by my local branch and the manager fixed everything in about 2 secs. She has always been excellent, as well as, the rest of the branch. I have always had excellent service through the Norton, Va branch whether it be by phone or in person. You all are fantastic!