August 11th, 2009

USAA Check Deposit Feature for iPhone Launched

Just yesterday NYTimes.com leaked the news that USAA is planning to launch a new iPhone application feature that will enable users to deposit checks over the phone. Today USAA issued a press release that iPhone application is ready and launched.

The iPhone featured is a great extension of USAA’s 2006 debut with Deposit@Home® service that enabled users to scan and send checks using their home computer and scanner.

“USAA is investing in next-generation technology to consistently deliver a seamless, cross-channel customer service experience,” said Peacock. “We look forward to expanding our mobile services to other open platforms like BlackBerry®, Google’s Android devices and to expanding our capabilities to help members manage their finances wherever life — or duty — takes them.”

Established in 1983, USAA Federal Savings Bank provides a full range of financial products and services to the military community worldwide.

“Our members are on-the-go and need to be able to manage their accounts at all times, from any location,” said Wayne Peacock, USAA’s executive vice president of Enterprise Business Operations. “Nearly 50% of our one million mobile users are active-duty military, who may be deployed anywhere. The convenience of mobile access is essential to delivering the highest possible level of customer service.”

Here is a short video that illustrates how it works:

More USAA mobile statistics include:

Ninety-seven percent of USAA members own a mobile device, compared to 89 percent for the general population
USAA customers have conducted more than 13.3 million mobile transactions so far this year — double its 2008 total
The adoption rate for mobile services at USAA is 14 percent — three times greater than other leading banks report

About the banks

USAA Federal Savings Bank

Established in 1983, USAA Federal Savings Bank (FSB) and its two subsidiaries, USAA Savings Bank and USAA Relocation Services Inc., (the "Bank") provide a full range of financial products and services to the military community worldwide. The mutual insurance company serves more than 6 million member customers, primarily military personnel, military retirees, and their families.