“Enough is enough!”

I have been with Ally (GMAC) for 3 years. I had no problem with GMAC before.

Recently I spend 2 months in Ally and still can not open a new account, this experience is very frustrated. The customer representatives have inconsistent answers. One day they call you with one answer, and please donât feel surprised for the call from them in the following days with another answer; I fax the documents to them, and they can not find/locate the fax. I am tired with several rounds of this kind of inconsistence.

My question is:
If representatives can NOT provide standard guidance/answer, whatâs the meaning of customer service of the bank?

Although they have 7-24 call service, it wonât help if they can NOT solve your problem. (In fact, it wastes your time!)

I am searching for another bank with relative high rates. Enough is enough.

1 of 3 people found the following review helpful