“New customer - great service so far”

I've been with ING for some time, also tried a stint with E*Trade which was horrible and recently opened a new account at Ally. The rates seemed decent and the MM option was needed without concern for balances.

Day 1 was a Sunday afternoon and I had a problem setting up my account with Quicken. I called and got someone on the phone within a minute who promptly resolved my issue.

Day 4 inquired via e-mail to confirm account and routing info for direct depost. I received a response back in under 5 minutes.

I've never had that quick of a response time. The jury is still out for any difficult issues to resolve but so far this is an A+ in the customer service arena which to me is VERY important.

2 of 2 people found the following review helpful