Atlantic Coast Bank
1 out of 5 marks
I have had two very bad customer service experiences at Atlantic Coast Bank. First, my debit card information was stolen somehow (I still had my card) with many quick uses of the card on black friday. I immediately stopped the card once I saw the transactions, called the bank, and filed a police report. It wasn't until the police report was mailed to me and then mailed to them that they would after a review process reimburse me the thousands of dollars. It was more than 3 weeks before they reimbursed my money and I had to figure out other ways to pay my bills. The second happened a year later when 3 unauthorized direct withdrawls occurred from a company that I had stopped allowing direct withdrawls from. The company apologized for there error. However, atlantic coast not only refused to reimburse me for the fees toping over 100 dollars for these fraud charges but they also wanted to charge me another 37 dollars just to freeze my account! It is not worth your time or safety of your money to use there services.
Additional reviews for Atlantic Coast Bank
2 out of 5 marks
I called them before I opened my account and politely spoke with them. I explained that my sister banks with them and her Girl Scout troops have multiple accounts with them. I explained other things and got the information that I needed. I applied for the account and the next day I got a call from them. (I use a Google voice number for all things that don't involve friendship or a job! I don't like getting called from numbers I don't know! It does get forwarded to my phone and it did.) I got the call and picked up the phone, 10 seconds too late. I immediately called back to the number, since it did identify who was calling and where they were from. If you understand how Google voice works, it is understandable. It rings to your other number, then it switches back, there is sometimes a bit of a delay as it does, so it can cause issues. So anyway, I get connected to the new accounts lady and she quickly informs me that she got a Google voice number. You could hear in her voice how satisfied she was with this. (For a further explanation consult Webster's Dictionary on the words 'irony' and 'sarcasm.') Then she informs me that I will need to provide a utility bill to open the account.This is impossible, I don't have any utility bills. I offer credit card statements, bank statements, a copy of my DL and Passport, and other such things that I can. The problem ends up being that my DL does not have my current address. It is a MI DL, not a FL DL, and I have no intention of getting a FL DL. So basically, they use an outdated method for verifying information, as my credit report does contain my address and my MI address. I have passed more detailed checks with no problems in the past, including some that require me to give addresses from 15 years ago and longer. They drafted my account in MI for the funds, with the same address as the application. I am not a criminal and don't wish to be treated like one. I am just avoiding a $5 monthly fee from Wells Fargo! Peace!
2 out of 5 marks
“I loved my bank but they don't like me, after 10+ years i asked for a loan and was turned down because blank credit”
I am disabled and ever sense being approved for disability i have learned to live without credit and have a clean slate no credit needed a loan , my house is paid off, my cars are paid off just wanted/needed $3500. They could take money when check gets deposited but the people i talked with acted like a computer refused to let me explain treated me like a dead beat , i feel my disability played a role in me being turned down. 10 years a customer never had any issues against me , refused to take a chance . If my banking habits over the last 10 years had been bad , like bounced checks or something i would understand but i haven't done anything like that. 1st time sense becoming disabled i need a little extra cash and this Bank slams the door in my face , so much for believing in your customers... I like my Bank but they Do Not Like Me!
5 out of 5 marks
I have been living in Julington Creek since 2004 and used to be with Bank of America. I simply have grown tired of being treated like a number - I moved my realtionship to Atlantic Coast Bank in Julington Creek, they have that family bank feel and great accounts - 3.01% interest on my checking account - awesome! and the employees treat you like you are an individual - a real local bank with real personable commited employees who actually care about you.
I also like the fact that they are big supporters of the elementary schools, Creeks Athletic Associations and the kids in general - they simply get it at Atlantic Coast Bank! It is refreshing and we love it - 5 stars!