I was converted over to BB&T when they bought out my bank. After having the same account for over 20 years I really didn't want to change. Today is the final straw I will be changing in the morning. Over the past few years I have dealt with increased fees, two day holds on my checks ( no explanation) rude tellers and poor management. Today I went in to obtain cashiers check (something I do annually to pay my daughter's tuition). I was told that even thou I have had an account for several years I would be charged $10.00. When I explained this had never been charged before. They treated me like scum and said they would do me a favor and waive it this one time. The teller suggested I go to another bank if I want free cashier checks. Really! I've banked here for years and this is service I get. I have 4 accounts there, a current mortgage and several paid in full loans and they tell me to go somewhere else. Referencing above check holds, I've never had a held check I'm my life. My checks have never bounced. Now when I bring my pay checks in they have a mandatory 2 day hold. Some tellers who know me just waive it others won't. I have to call old branch manager I know if I ever need immediate access to my paycheck. Tomorrow I will not have to worry about this. I'm going to Southern States Bank. No holds, no fee if I need cashier check, and they actually want my business!

BB&T is an excellent bank, but this North Point Pkwy branch should be avoided at all costs. It is certainly worth a tiny bit more time to go to the BB&T branch at the intersection of Crossville Rd and Mansell Rd.

My ratings below are for the North Point Pkwy branch ONLY. I would give the Crossville Rd branch a rating of 5 in Customer Service and a rating of 4 in Overall Satisfaction.

Poor service and the loan officer made initial draw inspections.

I currently bank with Suntrust and have a terrific 2 year experience, and my account never has problems or fees. When I was banking with BB&T for many months I kept getting a negative balance in my checking account which would result in a fee(s). When I would balance my checking account my numbers would not matched up with theirs. I honestly think the bank was scamming thousands of dollars of my money over the years. I have confronted the bank with statements on a few occassions. On a 2 or 3 occasions the fees would be waved when I proved them wrong. Even after proving wrong other times I was still charged fees. I have not changed my spending just my bank and no problems! I wish I never banked with BB&T.

3.5 years ago I purchased a business and received an collateralized acquisition loan which has been paid down almost half. We approached them to rework the loan for cap ex purposes as they were over collaterized to the point of 220% to loan value, their requirement was 75% to loan value. Over half of the collateral was cash and the rest in stock, cd's and equipment. They refused to release any of the collateral and it became contentious between their representatives and my Company. Note: Over the 3.5 years I have owned the Company, we have never missed a payment, they have had continual turnover with representatives in their Business/Commercial Loan Department, they had never visited my Company in 3 years. In addition, we had our business checking with them until we figured out they take their debit first and then credit your account the next day with your deposits which is predatory, I went to another bank this week moved the balance of this loan to them and BB&T still refused to release the collateral until the payoff has posted. This bank could care less about small business, could care less about building relationships with their customers, could care less whether you go to another bank or if they lose customers, I could go on as to why you should not consider BB&T for business/commercial or even individual services, this is why BIG banks get a bad name. I feel sorry for their non-commercial customers as you are probably unaware of their predatory deposit policy which could result in huge fees as your deposit doesn't post the day you put it in, if you write checks and they come through the bank the same night your checks bounce, you get the nsf fees not to mention the order in which they pay the nsf checks. Back to business services, if you do go to them, don't expect them to work with you down the road, they are not there for you or to work with you in any manner whatsoever, they are unreasonable and inflexible. Proceed at your own risk.

The staff of this bank is very diligent making me feel like a trusted and welcomed friend. Any difficulty I have experienced regarding fees has always been resolved to my satisfaction. Their specialized customer services, notary, etc. add to the value of my doing business with them.

I had to short sale my house in 2009 and BB&T had my loan. We came to the point that my both lenders agreed to on short sale (this process took around 1 year). at the end BB&T got more than 95% of their initial loan. know, after more than 4 years when I got my credit report, they reported that as foreclosures.

Shame on you BB& THIEF

I had $250 in the bank. Took $200 out of the atm and walgreens took out $20. Geico decided to take out there money to. They charged me $70 overdraft for the $200 and walgreens which if i was in the neg I shouldnt been able to withdraw the $200. Then they charged me $70 overdraft fee for the Geico. This bank is hungry for fees. So beware of them. I understand the Overdraft fee for the Geico but not the others. The first two was taken out on Friday, which should of been taken out of the money that was in there. The Geico on Monday which should of been overdraft. Also beware of them taking there time to take the money out, which makes you think there is money still in the account and is easier to overdraft. I switched to a credit union and the money is out when I spend it. My paycheck is in a day before it was when it went into BBT.

Would not process a wire for me while 3 other banks would, discrimenating against hispanic male. High fees

I have 2 accounts with this bank. On March 4th 2013 I paid in 2 checks into one of these accounts totaling over $10K. I also drew $2000 and deposited into my other account. Result ------

I had $360 in overdraft and and returned check charges debited

to my account over the next 4 days. I have managed to get $180 back but despite phone calls and discussion with the Manager I am still out of pocket for the other half. When I deposited the checks the teller should have explained to me that it would be better for me to withhold drawing against them for a day or two as otherwise I would be charged instant fees. This was not done and Now it is a big fight to get my money back. Next step===== small claims court

This Bank hides behind its computers and has poor management and customer service skills