“Awful customer service”

I thought Bank of America was one of the best banks but I was wrong. I agree with one of the post here. The bank does not have common sense. I have on average daily balance of $5000 throughout the year. The online account website does not reflect the bill payment activities as they are scheduled, made me think I still have sufficient money in the account. They charged me 3x$35 overdraft fee because I had bill payment scheduled within five days. This was only one time mistake and they were related to one issue. I spent 1.5 hrs to get 2 of the $35 fees refunded. Seriously, I earn a lot for that time. I decided not to go any further and will not try to get the $35 back. I am just going to leave the bank but will never return. I have been a good customer and have lots of money at the bank because I have also some CD accounts. The bank does not care. This was just a one time problem which relates to 3 overdraft fees. If I have been a bad customer, I would understand why they deny my request. But I have been a good one. The bank earns enough from my money. Too bad, they are loosing my business and will never return.