“Help!? Where?!”

We had a mortgage from a company who was shut down, and also did not get on board with the make your home affordable act. Bank of America was the company to buy out our old company Taylor, Bean and Whitaker. We are still in the process of Bank Of America receiving all of our paperwork, well we try to call them for help and we get different answers with every call. We don't want to pay someone cause we don't have the money. They are not showing a lot of progress for new customers, just existing, like they don't want to keep us new ones, or our problems. When was it that everyone decided to not help out others in need. All we want is a straight answer and a feeling that we will be helped. We just do not feel comfortable. We do not want to lose our house, but do they care if they have another foreclosure cause they do not want to help out? Yes you will get our money, but we want some guarantee that you will be there for us and help us too. That is all I can say on the matter. Please make BOA realize this and help more new customers. Thanks

2 of 2 people found the following review helpful