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match4060's Profile Image

match4060 Reviewed

Bank of America

Overall rating

1 out of 5 marks

Customer service
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5
Bank rates
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4
5
Online experience
1
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Fees & Charges
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Overall satisfaction
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match4060 wrote:

One of the WORST banks ever

This is definitely one of the worst banks I have ever used when it comes to loans and customer service on home mortgages. BB&T is the only bank that is worse than Bank of America. The customer service of Bank of America is terrible. They continue to run you around in circles and never actually resolve any problem. I have given up on trying!!! On the only positive note, you do get some customer service folks that are nice and trying to help -- the only problem is they do not seem knowledgeable or equipped enough to provide that help. You are much better off not calling Bank of America but going into a branch office to get any help.

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Additional reviews for Bank of America

Audacious's Profile Image

Audacious reviewed Bank of America

May 15th 2013

1 out of 5 marks

Rip-off in foreign exchange rate

I converted my canadian currency to USD and thought I will get close to what we see on yahoo finance or google finance but it was off by 8% thats huge for me. I tried to call BoA customer service but they gave BS of retail rate. I had bad experience in past as well with BoA closing my account asap.

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ldeweaver's Profile Image

ldeweaver reviewed Bank of America

May 13th 2013

1 out of 5 marks

Bank of America are Financial Terroroists

Bank of America is the worst bank in america. They have a modification program that's a scam. They still rearrange transactions if your account is overdrawn to maximize their fee's.

Support the fight sign the petition at www.change.org/petitions/stop-the-financial-terrorists-bank-of-america-and-wells-fargo-from-ripping-off-americans

and email your stories to stop_the_financial_terrorists@outlook.com

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Ellen's Profile Image

Ellen reviewed Bank of America

May 10th 2013

1 out of 5 marks

$35 fee for 10 cent overdraft

My account was overdrawn by 10 cents. Bank of America charged me $35. Two customer service supervisors gave conflicting reasons for the charge. My account was in overdraft for $35.10.

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ou81b4's Profile Image

ou81b4 reviewed Bank of America

May 3rd 2013

1 out of 5 marks

less than entertaining

Bank of America is practicing what they call the "Drop Off" which means that when you make a transaction that shows pending one day all of a sudden disappears a few days later giving you the false impression it had cleared and your reflecting balance is accurate when in fact it had not cleared and your balance is not accurate as the transaction was added back to your balance ( no record reflects this) yet hidden and left pending in BOA land. So without warning like magic it reappears on your statement deducting a second time from your balance which you thought was accurate after you made several transactions and transfers since the prior causing your balance to trigger an overdraft as it plummets below the previously thought accurate balance. Fortunately for me I was able to correct the balance by transferring funds in time to avoid any overdraft fees but still recieved the overdraft notice because of course it was my fault. which I am sure is why they practice the "Drop Off" maneuver so as to bleed the little guy dry. I tried to exsplain to BOA that there practice is faulty wrong and missleading as account balances can not be trusted. So unless you keep a written seperate log of your debit transactions fees are likely to follow. Of course they can not help if the merchant does not respond to the pending trans action in time so they simply must drop it off the acct until they do and around and around we go in this circular un ending diatribe. Of course these rules of theirs are well thought out by some one in a higher pay grade other than whom you are speaking with so it is fuetile to blame the parot. This has occured twice to me thus far so watch out for the "Drop Off" manuever and unless your from the planet BOA dont exspect them to understand your logic.

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LynnD's Profile Image

LynnD reviewed Bank of America

May 1st 2013

2 out of 5 marks

A-Holes now charge overdraft fees on savings accounts!!

I've been banking with BofA for about 7 years or so and I have dealt with their shady practices, they have gone beyond reproach; they NOW charge OVERDRAFT FEES FOR A SAVINGS ACCOUNT, beware, you have been warned.

When I called the rep about this she tried to play it off by circumventing my actual question by saying "well there are some things that can cause overdraft fees to occur..yada yada yada" I told her, that I know that, but that this was new to SAVINGS ACCOUNT. I knew the BS lines so I just hung up. If you "transfer" beware that you may be charged an overdraft fee if your savings account is overdrawn by one cent.

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odyssic1's Profile Image

odyssic1 reviewed Bank of America

Apr 30th 2013

1 out of 5 marks

WORST BANK EXPERIENCE IN 30+ YEARS

ME:

Proud owner of an excellent credit history for over 30 years. I'm a BofA credit card holder who has never once been late with a payment to any creditor in over 30 years. (I pay my obligations)

CIRCUMSTANCES:

Poor returns from my business combined with my wife's ongoing chemotherapy and medical bills have caused a bind in our normal routine and have hampered our ability pay these obligations. HOWEVER WE STILL HAVE NOT BEEN LATE WITH ONE PAYMENT.

EXCELLENT CREDIT CARD COMPANIES:

Many credit card companies acknowledge what it means to do business with someone who pays their bills. Below is a list of my other CC's These companies have not raised our rates just because they can or because we have only payed the minimum due for the past 3 years.

Citi Bank rate 1.99% (fixed)

GM Card rate: 9.49%

Chase rate: 10.24%

Capital One 11.74%

American Express Optima 12.99%

Desert Schools 14.99%

MY PROBLEM WITH BofA:

Even after receiving my payments on time for years and being aware of our dire financial circumstances BofA has raised our rate to 27.99% (Just because they can)

Bank of "America" rate: 27.99%........note: America

CONCLUSION:

Who would you rather do business with?

B. Schader in AZ

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JohnBarker's Profile Image

JohnBarker reviewed Bank of America

Apr 27th 2013

3 out of 5 marks

Satisfactory

Was happy with their customer service! But their online and phone support was not good, especially the automated computer voice which is frustrating!

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TerryReed's Profile Image

TerryReed reviewed Bank of America

Apr 19th 2013

1 out of 5 marks

self-serving bad banking advice from BA

A banker on the phone at BA told me to use their credit card, which has the highest APR of any I carry, "in order to get a better rate."

I recently noticed they were high in comparison, and called to see about getting a better APR. They told me I was wonderful, and a candidate for a reduction, and, to their credit, they did drop some. But they didn't come near my other APRs.

They said they couldn't because I was paying down my balance and not charging anything. I told them I was charging, but on cards with lower rates. They said if I began charging on their card--at the higher rate--"maybe" something could be done at some unspecified future date.

What kind of financial advice is "Use the card with the highest APR?"

Bankers don't know marketing. You want more people charging? Put out a competitive rate and people will use it. It doesn't work the other way 'round, BA!

So I'm in the market for a balance transfer deal. These guys need to be "slammed" and then they won't get any interest at all.

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markl's Profile Image

markl reviewed Bank of America

Apr 18th 2013

1 out of 5 marks

Worst banking experience!!!

They misspelled my last name on my mortgage, wrong middle name, wrong mailing address. Ask them to change it probably 10 times, they never could. They said to fax a divorce decree to get my ex-wifes name off of the loan, because I'm not working and cannot re-fi. I faxed it and called them a couple days later. They said it had been sent to another company 5 days before they told me to fax it and they could not help anymore. Leading up to that they told me to re-finance was the only way, that was year 1, 2, 3, 4, 5. Year 6 they told me that I could send a bunch of paperwork in and pay from 400 to 800 to get it done. Then year 7 she says fax me a paper and then when i call she says sorry you wasted your time and money again. If you get a loan through them after reading this, YOU GET WHAT YOU DESERVE!!!

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vixyfox's Profile Image

vixyfox reviewed Bank of America

Apr 18th 2013

1 out of 5 marks

Completely horrendous-I feel as though I'm being robbed.

I've been with Bank of America for about three years now but I'm planning to leave as soon as I get paid again. At first, they were okay because it was my first time having a bank account and it was my first year in college.

I started out with a student checking and savings account. Occasionally I would transfer from my savings account in order to afford supplies for school without a problem. But there was one month I had to transfer a lot. But then I ended up with a fee of over $70 at the end of the month. Apparently you can only transfer from your savings 3 times a month and then you're charged a fee every time after that.

I would think that's something I would be told when opening my account. And then after that, they sent me a letter /telling/ me that they were changing my savings into a checking because of how many transfers I had done. And then they started charging me a monthly maintenance fee. That's when things just got worse.

My parents bank messed up on a stop payment for a check they put in my account in which BOA punished me for. I got a stop payment fee, an overdraft fee, and the money taken back out of my account. In order to fix it, my parents wired the money back into my account with a little extra...which was taken by the wiring fee BOA also failed to tell us about.

For each item that is overdrafted on your account, they charge you a $35 fee. In one case recently, I had one overdraft of not even $2. And then after that a $10 charge all before I could put money in the back. I got a $35 fee for EACH one. They were only willing to refund me one of the fees once I mentioned wanting to close my account. If their monthly maintenance fee sends you in the negatives, you get the overdraft fee for that too. I've had times where I've been charged the overdraft free twice in one week for overdrafting under $10. $35 seems way too much for that.

Overall, I hate BOA very much, there are way too many fees that cost too much. I can't wait to leave them.

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