drpgleeson Reviewed
Charles Schwab Bank
Overall rating
1 out of 5 marks
drpgleeson wrote:
“Deceitful, indifferent, bad bank”
Having had a Schwab brokerage account for over 30 years, I thought that borrowing from Schwab Bank for the construction of our new house would be an exercise in
Additional reviews for Charles Schwab Bank
abraham reviewed Charles Schwab Bank
Jun 12th 2013
1 out of 5 marks
“My experience with Schwab bank was a nightmare.The people I had to deal were complete idiots,retarded . ”
I have been a client at schwab brokerage for many years.I asked for a small fraction of monies I kept at schwab.Gave the 3 yrs. of tax returns ,everything they asked for.After 3 mo.I got refused because they said they could not verify my employment.I am a physician in private practice for 22 yrs.After a horrible experience with idiots at schwab bank I paid off my loan completely with the monies I kept at schwab .So basically I was asking for a loan from my monies while getting zero interest at schwab and willing to pay them 5% on my monies.The Idiots I had to deal with I rate zero .You should have a zero number on your scale.
Piller reviewed Charles Schwab Bank
May 9th 2013
1 out of 5 marks
“Nice Checkbook Cover, didn't like constantly being harassed about doing brokerage business with them.”
I had a Charles Schwab Checking Account. I was impressed with the quality of the checkbook cover they sent but that was it. Nothing special about their website for banking & it just became purely annoying with them constantly trying to push their brokerage services. I had no interest whatsoever because I am with Vanguard already so I really didn't need Schwab because even though they are about the same in a few funds, Vanguard has vastly more low cost options. Eventually it got to be too much so I just closed the account. I decided after this experience to never mix checking & brokerage accounts!
McSweeney reviewed Charles Schwab Bank
Feb 11th 2013
1 out of 5 marks
“Don't bother applying if you have less than ideal credit”
I made an account and was made to believe the application process was going smoothly, having my banking information confirmed and being able to log in to the website with my account credentials. Two days passed and I was unable to log in with no warning or notification as to why.
I had to ultimately contact customer service and found out they had decided to close my account, presumably because of one piece of negative information they found in my Equifax credit report.
If you have less than ideal credit like me, I'd recommend trying either Fidelity or TD Ameritrade. I've trialed both for a month now, and everything has been running smoothly with my banking information tied to both accounts and subsequent transfers made very easily. I've ultimately chosen to stick solely with Fidelity because of personal preference for their web and mobile interfaces.
Max_Power reviewed Charles Schwab Bank
Jan 28th 2013
5 out of 5 marks
“Fantastic, all around”
I've been with schwab for about 1.5 months now, and I've been extremely impressed.
I was reluctant to go with such a large corporate institution, but my experience has only been positive. I don't know what a guy has to do to get charged a fee at schwab, but, I haven't been charged one yet. In addition to the niceties you'd expect from a well rated online bank (free atm use at any atm, no maintenance fees, free online billpay, etc.) there are things here you simply can't find anywhere else:
1) Free checks. I don't mean you get your first 100 checks free. I mean free checks. Always.
2) ATM fee reimbursements. I don't mean, reimbursement of the first $5 per month. I don't mean only in your state, or even your country. I mean, reimbursement of ALL ATM fees, everywhere in the world. That's right. I can take money out of an ATM in Thailand and they'll reimburse the fee.
3) Speaking of Thailand, no currency conversion fees. Other banks, in addition to not reimbursing international ATM fees will also charge you a percentage of your withdrawal just for 'converting' it to the local currency. Schwab does not charge this fee.
Aside from that, I've had to call customer service a few times. Awesome. It's not farmed out to India. It's not some stoner playing angry birds while he's talking to you. I'd swear I was talking to a real bank manager everytime. I generally hate calling customer support but, everytime I've hung up the phone with a schwab representative, I'm downright ecstatic that they are my bank.
You know, the concept of a bank fails without depositor accounts. I don't mean they'd do less business or make less money. I mean there simply would not be banks without depositor accounts. So, it's really nice to finally find a bank that 'gets' that and treats depositors as they should. Which is to say: grateful to have your money in their bank.
-Joe
ericjackson0 reviewed Charles Schwab Bank
Nov 27th 2012
5 out of 5 marks
“Easy and stress-free”
I have an investor checking account with them, along with a savings account which I split with Ally for the better rate.
So far, I've had nothing to complain about, which says a lot given some other reviews on this site. Their mobile app works great on my tablet for depositing checks; the money appears the next day in most cases.
The few times I've spoken with customer service, the reps have been professional and taken care of my issues quickly, so no complaints there, either.
I've been happy so far and would recommend Charles Schwab. It's a bit strange having to open the brokerage account in order to have the checking account; it just sits there empty for me as I have no interest in using them for that.
woodycakes reviewed Charles Schwab Bank
Sep 7th 2012
5 out of 5 marks
“The most friendly, well-equipped, no-hassle banking experience ever!”
There are fantastic features of schwab that make it the best banking experience I've ever had. I have my checking/savings/brokerage/IRA/401k ALL through schwab, and I never pay fees for ATMs, transfers, deposits, checks, ETF trades, or annuals. There are no minimum balances, and you can start with only a brokerage/checking account. In addition to the great features, I get immensely great service through the charles schwab mobile app for iPad and iPhone where I can not only check on my accounts, but take pictures of checks for deposit (into any account I have) and do research for stocks, funds, and ETFs. Plus, if I call with a question, or visit my branch with an appointment, I get helpful advice from certified financial planners that are intelligent, well mannered, and WANT to build a relationship with you to foster your growth. Heck, I even get a quarterly magazine with great investment advice that I can also view on my iPad. This review may sound like I'm financially savvy, but I started using a simple schwab checking account while I was still in college, and as my career and wealth begins to grow, Schwab has helped me along the way for over 6 years.
jhaberer reviewed Charles Schwab Bank
Jul 14th 2012
1 out of 5 marks
“Awful”
I wanted a business checking account to replace my E-Trade account. Instead, I was given a brokerage account that you could write checks from. The starter checks (4 total) never came in the mail. I had to call a 3rd time to get checks sent to me and it was originally going to take 2.5 weeks to arrive. The full book of checks are still going to take 1 week to deliver. Each time I called, I told the representative that I wanted to use the account as a checking account and yet no one realize that I would need more than 4 checks? I'm sorry, but Chuck needs to get his GED.
I'm so unhappy with how much time I've spent dealing with this company.
Navy reviewed Charles Schwab Bank
Jun 12th 2012
1 out of 5 marks
“Terrible customer service, inaccurate advice”
I lost almost 14,000 in 2008 when I got into their high yield fund which was billed as being safe as cash. After a class action suit I finally got 5,000 for my troubles, but still had a considerable loss.
This year Schwab could not determine if my 1099 was correct. When I asked a question as to why I had an unusual transaction they stated that it must have been reported incorrectly and I would get a new form, but then the new 1099 was wrong and they had to generate a new one which was identical to the first, and because there is a lack of communication between departments they then generated a 4th 1099 which was the same as the first and third one. Schwab then said they were not responsible for calculating the cost basis for that transaction.
Turbo tax asked how much of my dividends were from foreign accounts and Schwab said I should call each mutual fund I owned to determine the amount because it was not their job to provide that information, finally someone helped me, but I am uncertain if the numbers were correct since Schwab refused to provide me the documentation on how they calculated the numbers.
Schwab switched my banking account without telling me and when I called to get confirmation when one of my automatic withdrawals contacted me to see if I made a change, Schwab said they weren't responsible to tell me they changed banks. Then when I asked to get a letter documenting the change so I had the correct routing number they gave me someone else’s account information, compromising their security.
I asked for a manager to call me since I had wasted multiple hours on the phone trying to gather information that should have been provided to me and never got a reply so I contacted FINRA. Schwab finally sent me a letter 10 days after the due date set by FINRA stating that their manager never changed the body of a letter that he sent to someone else with a similar problem regarding the change in banks and that is why I got the other person’s information. And that there was a miscommunication betwe
chrisbeaver71 reviewed Charles Schwab Bank
Jun 12th 2012
1 out of 5 marks
“Absolutely terrible”
I'm reviewing charles schwab online banking/brokerage. I don't have much to say because I never got a chance to use it.
I signed up on a friday. All went well. On monday I was able to login in and see my accounts, they even found my optionsxpress account and linked it to my brokerage with them. I was just waiting for my checking to be approved.
Next day I try to login in. I get a message that this account has been closed. No phone call, no email. THEY JUST DECIDED TO CLOSE MY ACCOUNTS.
I tried to call the number they suggested and they couldn't find my info on the automated system. Bottom line is that this company is a scam.
KathH recommends Charles Schwab Bank
May 21st 2012
5 out of 5 marks
“Wonderful Customer Service. Clear Explanations with Minimal Fees.”
I'm in the process of moving most of my banking activity from Bank of America to Schwab. The fees are reasonable and avoidable. They don't care that I don't have a lot of money; they don't charge for sending money to the BOA Account. BOA charges for transferring $ to Schwab.
The entire experience has been painless. Schwab told me what they were going to do and they did it. Remarkable!