“GOOD RATES - BAD SERVICE”

This bank made a major administrative error. The bank manager did not rectify, admit or apologize for it, other than to offer me the ability to make a one-time change if CD rates went up (they didn't). In addition, I've had several conversations with incredibly snotty young women who seem to think they're doing me a big favor rather than doing their job. I'm really not a crank - just want other people warned....