My wife and I have been trying to refinance since Feb 2013...it's now mid June 2013. We still haven't closed. Meanwhile we've lost our locked in rate of 3.625 and the value of the loan has gone up every month. We have been submitting and resubmitting paperwork (checking AND savings account statements, investment accounts, paystubs, verification of employment, verification of mortgage, etc) every month since February. Some of these docs you can't just go online and print out. It's a process to obtain copies of some of these items.

Our credit is upper 700s for both of us. We've never been late or missed a payment. The problem is that when you send in these items, the bank takes 10-15 days to open them...and all forms must be dated within 30 days of the estimated closing date. So you've already lost 10-15 days before they even start the process of underwriting your loan. I spoke with one of the bank's regional managers, David Johnson and he basically hung up the phone on me saying he wasn't going to talk to me when I asked why the bank was taking 10 days to open the documents we were sending.

I can't imagine having to deal with these people for 15 - 30 years!!!!!

I am refinancing and called at the beginning of the process to determine how to have my escrow applied to principal balance. I followed the instructions provided. A week ago, the refi MLO called me with a Fifth Third rep on the line who asked for my permission to apply the principal to the balance for payoff. I agreed and we were told that nothing further was needed. Closing is tomorrow morning and today for the first time I'm told it is not their policy. Escalating to a supervisor was no help and the bank refused to even try to find a resolution even though I had been misinformed by two different employees.

We refinanced our home in 2012 with Fifth Third. They lost many of our documents and delaying the closing over and over until we could no longer get the rate we wanted. We decided to refinance with someone else a year later and getting the appropriate paperwork from the bank to give to the financing company has been a nightmare!!! I suspect they are trying to delay me moving my loan or they are just plain stupid. I requested documents that mysteriously took 5 days to be emailed to me. When they arrived, lo and behold only one document out of 50 was sent. I attempted to call back and request again, but this time, the rep Christopher, said he did not believe I was who I said I was and therefore there was a security breach and i would have to visit a branch. I asked to speak to a supervisor and he REFUSED my request. In all, if you want any sort of customer service or any documentation or any information about your account, DO NOT BANK HERE!

In 2010, when we were planning to purchase our home, we were given a strong recommendation for 5/3. Thus, we went forth. The mortgage application process was horrific - many lost documents, late financials made us miss closing, etc., etc. Our retail experience with 5/3 was even worse. I just completed a letter addressed to Fifth Third executives literally pleading for their help. We have been stomped and stomped upon...can't take it any longer. I can only hope that through personal contact, our experience can be turned around. Fortunately, my two year long hatred for 5/3 has lessened into severe disappointment and disbelief. Only 5/3 has the power to turn this situation around. I hope that they take the opportunity.

First of all- I decided I wanted to quit Fifth Third based on the new fees for checking accounts with minimum balances. There are many banks in town that service free checking accounts with no minimums (actually all of them BUT fifth third I believe). My husband & I moved our mortgage to another bank because the rates were at least 1.5% lower at others, and Fifth Third would not even come close to their lower closing costs in addition to the great rates offered. When I went to close my accounts today, the only person who could close the account apparently... decided she was going to go to lunch when I arrived and she just didn't have time to close the accounts. She asked me to come back in an hour (which I refused because I myself was on a lunch break) or make an appointment to close the following day. I said I absolutely could not. She sighed a few times and went back and forth and finally left it as that she just didn't have time right now. One of the tellers finally told me she could close the account, but she wasn't supposed to be doing it. The whole process took about 2 minutes total- which "Shannon" could have done quickly before she had to leave if she just would have gotten to it right away instead of trying to get me to come back. The teller was very friendly & did a fine job-- but in my opinion-- all who work at a front counter should be able (& allowed) to service anything to do with checking/savings accounts including opening & closing accounts. It surprises me that out of the 6 employees I saw working at the bank while I was there- only one of them was "allowed" to close an account. Customer service just isn't a priority for Fifth Third apparently.

I have been with 5/3 for 13 years. You would think they know who I am. I have been employed by the same employer for 16 years. I deposited my paycheck into an ATM and it got rejected. They have not mailed me my pay check to 're-deposit' in their words, nor will they re-enter the check into the system. Since somehow the email alerts were turned off, my account has had $373 in charges incurred because with their 'new checking account' I had to switch to, they never linked my savings to the checking for overdraft. 2 weeks later, no paycheck, no debited charges. I am currently seeking a new bank after several years of piss poor customer service.

I HAVE AN AUTO LOAN FROM DEALERSHIP AND THEY ARE RIPPING MY PANTS OFF. NEVER EVER COME ACROSS THIS BANK. I waste my time talking to them over the phone for so many problems with the auto loan payment. I may have to find a lawyer to sue them. Its just that I don't have time for that....so i'm reviewing them to warn people say away from these suckers

I scheduled a bill payment to be paid on May 6th. The money was transferred three days earlier than that on 3rd. Since I obviously wanted the money transferred on the 6th, I requested a stop payment. The stop payment was 'not guaranteed' to work, and it didn't, and I was charged with a $33 NONREFUNDABLE fee for the stop payment request. They assured me there was nothing they could do to refund my money even after the stop payment that I requested three days before the bill was scheduled to be payed did not work. This is not the first time I have been charged with a ridiculous nonrefundable fee and I have had it with this bank.

I was advised by my realtor to apply for a pre-qualification for a mortgage at Fifth Third Bank in Florida.. I spoke with the Loan Officer she was polite and competent, she advised me of what documents were necessary to apply for a mortgage loan. I personally hand delivered the documents to their branch in Plantation, Florida, the documents were copied and originals were returned to me. I waited a week and kept checking on the progress and then they claimed I had not submitted my tax returns for the last two years as requested, I reminded the Loan Officer that we reviewed the documents together and she even remarked that I had not yet signed my 2012 return. I made it clear, I was very upset that documents containing very personal and financial information could not be located. After a long delay, they finally acknowledged that they did indeed have the documents. I am currently unemployed but have a large amount of liquid cash and a rather large investment account, my credit score is excellant, my debit ratio is very low and my current property is owned outright . They came back and offered a mortgage amount that would qualify me for a studio appartment in a Section 8 district. I heard from the Loan Officer today that they again reviewed my application and they have decided to reduce their mortgage offer, I could not qualify for the property I currently own outright. I strongly suggest that they consider a name change to Fifth Third Bank of Clowns!!! Stay Away from this ship of fools

Horrible customer service!!! Hard to get a agent to talk to!! So far every payment I have sent in seems to take 3 weeks to process, unless I physically call in a payment and charged an arm and leg for doing so. If I mail the payment, it seems to magically be "delayed" every time and I am whacked a late fee instead!! I've never had this issue with any other bank!! I normally mail in more than the amount due, but if they're going to keep taking that money as a "late" fee instead of adding it to the principle, then I will take my banking elsewhere!! (Too Bad There Isn't A Zero For Rating)