I have been with 5/3 for 13 years. You would think they know who I am. I have been employed by the same employer for 16 years. I deposited my paycheck into an ATM and it got rejected. They have not mailed me my pay check to 're-deposit' in their words, nor will they re-enter the check into the system. Since somehow the email alerts were turned off, my account has had $373 in charges incurred because with their 'new checking account' I had to switch to, they never linked my savings to the checking for overdraft. 2 weeks later, no paycheck, no debited charges. I am currently seeking a new bank after several years of piss poor customer service.

I HAVE AN AUTO LOAN FROM DEALERSHIP AND THEY ARE RIPPING MY PANTS OFF. NEVER EVER COME ACROSS THIS BANK. I waste my time talking to them over the phone for so many problems with the auto loan payment. I may have to find a lawyer to sue them. Its just that I don't have time for that....so i'm reviewing them to warn people say away from these suckers

I scheduled a bill payment to be paid on May 6th. The money was transferred three days earlier than that on 3rd. Since I obviously wanted the money transferred on the 6th, I requested a stop payment. The stop payment was 'not guaranteed' to work, and it didn't, and I was charged with a $33 NONREFUNDABLE fee for the stop payment request. They assured me there was nothing they could do to refund my money even after the stop payment that I requested three days before the bill was scheduled to be payed did not work. This is not the first time I have been charged with a ridiculous nonrefundable fee and I have had it with this bank.

I was advised by my realtor to apply for a pre-qualification for a mortgage at Fifth Third Bank in Florida.. I spoke with the Loan Officer she was polite and competent, she advised me of what documents were necessary to apply for a mortgage loan. I personally hand delivered the documents to their branch in Plantation, Florida, the documents were copied and originals were returned to me. I waited a week and kept checking on the progress and then they claimed I had not submitted my tax returns for the last two years as requested, I reminded the Loan Officer that we reviewed the documents together and she even remarked that I had not yet signed my 2012 return. I made it clear, I was very upset that documents containing very personal and financial information could not be located. After a long delay, they finally acknowledged that they did indeed have the documents. I am currently unemployed but have a large amount of liquid cash and a rather large investment account, my credit score is excellant, my debit ratio is very low and my current property is owned outright . They came back and offered a mortgage amount that would qualify me for a studio appartment in a Section 8 district. I heard from the Loan Officer today that they again reviewed my application and they have decided to reduce their mortgage offer, I could not qualify for the property I currently own outright. I strongly suggest that they consider a name change to Fifth Third Bank of Clowns!!! Stay Away from this ship of fools

Horrible customer service!!! Hard to get a agent to talk to!! So far every payment I have sent in seems to take 3 weeks to process, unless I physically call in a payment and charged an arm and leg for doing so. If I mail the payment, it seems to magically be "delayed" every time and I am whacked a late fee instead!! I've never had this issue with any other bank!! I normally mail in more than the amount due, but if they're going to keep taking that money as a "late" fee instead of adding it to the principle, then I will take my banking elsewhere!! (Too Bad There Isn't A Zero For Rating)

My wife died recently and I called to let them know. They said I should change the title and referred me to their outsourced title, release of lien company, mytitlesupport.com. I called them and they charged me $43 up front to submit a permission letter to the DMV to drop her name on the title. Then they told me I had 10 business days to submit the death certificate or I would have to resubmit and pay again. The state did not send the death certificate in time, and the title company would not refund my money. I called the bank and asked if they would take a total payoff minus the $43, and they said no, I had to pay in full. I will never finance with them again, nor recommend them to anyone else. I have always paid on time and was even a few months ahead, that is what being a conscientious customer will get you.

On a personal level, with a personal checking account, I have had more issues with rude tellers, excuses for incompetence, and making me, the customer, feel at fault or belittled. A fraud alert is out in the open that $29.95 is being fraudulently removed from customer's accounts at US Banks. I am one of those victims. I had to complete a fraud packet, close my old account of 16 yrs, open a new one, and was assured the money would be credited back. What they neglected to tell me was that it would be credited back 7-10 BUSINESS days. It took one day for a fraudulent transaction to hit my account, but it will take them over 2 weeks to return the funds. How secure does that make me feel? Not! Our automatic deposit went awry at work, and I had to deposit a paycheck - from a job I've been at over 16 yrs., longer than I've had the 16 yr account, and a HOLD was put on it by 5/3 Bank. BUT, no hold was put on the fraudulent transaction to remove my funds. Basically, they gave me excuses about how none of this was their fault, and basically unless the $29.95 was causing me a hardship, they could not do anything to help me, I'd have to wait the 2 weeks. Thanks 5/3.... dealing with them on a professional level when I do real estate transactions, and they are the lender - they are the WORST! Their mortgage department/underwriters/processors are ignorant and rude. I have not once been told "I love 5/3 Bank"... have you heard that? According to 5/3 Bank, I'm the only disgruntled customer they've ever had....

I started banking at fifth third bank when the staff and service was somewhat okay, they've gone from bad to worst and i'll never step foot into another fifth third bank never, ever again. I'm constantly ignored along with other customers while they play around in the back. I tried to get a debit card, the guy took all of my information. Weeks later i went back because i never received any information and he laughed and thought it was funny that he never put the paperwork through. I ended up with the last laugh when i finally got fed up and went to another bank and received better service at better rates. I see fifth third eventually being crushed by the competition.

My husband and I don't even use this bank but are unfortunate to have to deal with them when buying a vehicle from a private owner that has their lien with Fifth Third. I had my bank issue the payoff via overnight, paid a fee to do so and Fifth Third Bank tells the owner of the vehicle that it is going to take 10 business days to process the payoff. This is absolutely crazy!! For example, I called my bank and found out that they process payoffs in 12-24 hours then have the lien release available in my documents on their site and mailed to us. Just for comparison, that approx 9 days if not more to include weekends than my bank!

There is no way with them to actually expedite the process and I would have to pay a fee to actually even expedite the mailing of the lien release to the owners.

The worst part of it all is the manager said she had been there 22 years and this had always been the standard. How is it that they can be so far behind the times? Please do your research and do not take products from this bank even if your dealership only uses them...go somewhere else!!

They put my $1000 deposit to someone's account!! And I told the banker my name twice just wanna double check!!! They did not make a apology ã??The attitude was bad. The lady who answered the phone only told me next time just bring my card or account number...I told her I do not wanna use ur bank any more!!! She said:do u wanna cancel ur account!!! I did not bring my deposit back how can I cancel my account