“Stay away from mortage department”

We had no issues for ten years with our checking and savings accounts, so we decided to refinance our mortage through Fifth Third. It has been a totally awful experience. The loan officer delayed the application, so the 60-day period for our rate expired. He refused to answer phone messages when we tried to ask about the delay. We finally got in touch with his boss. The two together then tried to introduce a point charge which was not listed in our original loan application that we signed. They also asked the appraisal company to appraise our house a SECOND time, in such a way that the extra point charge would now apply (without telling the appraisers the reason for the second appraisal)! Unbelievable. At this point we are incredibly frustrated, and it is likely we will lose our initial rate. We never knew that mortgage officers at mutliple levels could be such crooks! I didn't give a 0 only because our other accounts have had no problems.

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