Paid off home equity loan, but overpaid. They intentionally held my money for 60 days. Didn't pay me interest, late fee, etc. Crooks.

I secured a loan to pay for a property I bought in Garrett County Maryland. First Horizon became First Tennessee and the service went into the toilet from there. I couldn't pay my mortgage payment on line unless I opened up a checking account with First Tennessee. I don't live anywhere near the great state of Tennessee or any of their branches. And since I had an account with another bank, I had to either write a check and mail it or make a phone payment. The phone payment allowed them to steal another $15.00 from me as a "lack-of-service" fee. Service was non-existent and trying to log in to my account was ridiculous. It would prompt me for my account number and then it would say this is an invalid account number so now I had to make a payment by phone using the same invalid account number. They eventually went to on-line banking and allowed people to pay their mortgage using an outside account. They are way behind the times as far as technology, service and common sense. Go with another bank if you can. First Horizon was just a cover for First Tennessee. I finally got fed up to the point that I refinanced my house and added the property to my mortgage just so I could kick First Tennessee to the curb. Best decision I ever made.

While the banking experience has been satisfactory for the past year or so, my recent experience with the customer service has been a nightmare. Since our recent loss of all the documents in house fire, I am trying to finalize all the paperwork with the insurance company. First Tennessee bank has given us such a hard time just as we are going through this difficult time. We cannot obtaina a loan payoff information without an account number. We have tried so hard to obtain this information and no success. This is horrible customer service and I do not recommend anyone to deal with this bank.

I am really excited about their new mobile banking with check deposit. I've used it several times and it saves a trip to to the bank.

First Tennessee has always provided good customer service with very fast responses whenever I had a question or a need. The rates aren't the best, but they are pretty good and the service more than makes up for the average rates.

We banked with First Tennessee even before I started working there.

To start off, I work for a data processing firm for banks so I knew there was a problem. First, started seeing service fees and waivers on my personal account without any notification. A violation of Regulation E. Bank told me they wanted customers to get used to seeing fees. What bank does this? As a commercial customer, I started having problems with the web site. The security challenge question screen started appearing always even though the web site said you could check a box to recognize your computer. Took 3 weeks and 3 CSRs to tell me there was a problem with their recent conversion. Another 3 weeks later and another 3 CSRs, one finally told me that QuickBooks customers were not included in the recent conversion. I gave up on trying to solve problem. Then I had an old stale dated check to come through my account. It took several phones calls by the CSR at the bank to find someone to eventually tell her "They could see what they good do but could not promise a credit to my account." Banks CAN credit your account when an error has occurred. My situtation was no different. When I started using Bill Pay, I found out that the bank had crossed information between 2 of my commercial accounts. This is when I decided to leave First Tennessee. Now the bank has a problem with checks showing up as Substitue Check as the description. You have to go to Image Search to see your image instead of a simple click on your transaction listing. This also creates problems when trying to download transactions into QuickBooks. The businesses that I do is done after 5:00. First Tenn's commercial customer service closes at 5:00 so I have no customer support when I need it.

Tried to set up my online banking enrollment. Three phone calls and over an hour of my time later, was transferred to a "technician" who informed me that the website everyone else in customer service told me to go to was the wrong website. Then when filling out the information, was told that selecting "no" for "would you like online bill pay" will result in an error screen and that I can't select that (which no one else in customer service seemed to realize). Terrible education of the employees (re: understanding the company, websites, etc.), horrible website, and rather rude reps who make you do the same thing 3-4 times, all the while when you are trying to explain technology and how ot do their job to them. Total waste of time, only bank here because my corporate HSA requires it.