Flagstar charged me over draft fees all the time (which I fought because I had money in my account) and would get reimbursed. What a hassle though. After about the 5th time of this I cancelled my account. Low and behold it didn't get cancelled? So an automatic transaction went through. Never found out about it til a year later when attempting to get a mortgage! What? Then when I call to talk to someone about it I get passed on to 4 different people because none of the prior ones could help me? So no resolution my credit just had to take a hit because they failed to close my account OR tell me about it. No statements, letters, nothing. All around a horrible banking experience. Wouldn't recommend for anyone to join.

What a horrible experience it has been to buy my first house thank you Flag Star for that. They will do anything to benefit themselves and make your life miserable. So many things that I find hard to believe are even legal. It was an FHA loan so we did a few repairs sent them proof, they had "their inspector" come out and look at it all seemed well. Until it was time to give us our repair escrow money back (which by the way the whole process took forever so I hope they enjoyed getting all the interest from OUR repair escrow) We are only getting half our money back and the other half is going into "principle" When I bought the house I had to add another $2000 of my own money into the cost for the repair escrow..we did the god damn repairs and because we spent less than $2000 on repairs we don't get it all back?!?! SCAM ARTISTS!! Basically I'm losing $1000 cash which I need to do the work I WANT on the house. I don't want the money in "principle" I need it back!! They are rude on the phone and play shady games..both during and after the house purchasing process. Most banks suck in general but Flag Star is the worst to go through for anything!! Watch your backs..read the fine print, they will do ANYTHING to make money and make you lose money. It's almost like one big game to them and they don't play fair. Just don't do anything with Flag Star they need to be shut down. They don't need more customers. They need to not exist. Really wish I would have gone with another bank. Greedy, selfish, money hungry people. I literally HATE Flag Star. I hope karma bites them in the butt one day.

Trying to cite IRS requirements to support they way of doing, while incompetent to interpret what they cite. Unwilling to support customer requests.

The bank utilizes a process that is patently unfair to the consumer. When a hold is placed on your card (not the actual payment transfer) they deduct overdraft fees in anticipation of an overdraft. They also will stack all of the deductions before any deposits.

This has occurred repeatedly with an automated transfer from one account to another ... while I have the deposit set as a recurring item ( one would expect that is hits my balance at midnight) they process at 9.30 in the morning after all the pending debits , causing overdrafts.

They have refused to credit all of the overdraft charges that cascade and snowball.

I refuse to deal any longer with thieves.

This bank is the worst in all my 50 years of dealing with not only banks but any business. Please do yourself a favor and stay far away from these idiots. I do not see how something run this poorly and incompetent can still be in business. I wish they would hurry up and go bankrupt.

We have had nothing but problems from this our Flagstar mortgage. I don't have the characters to explain all of our complaints, but I can't even imagine half of what they've done is even legal. We've had to have our personal bank intervene on our behalf and STILL just a few months later, we are having problems. I'm looking into refinancing.

I have my mortgage with them, interest payment only. Have been trying to lower my interest rate by modifying from a 6. 50 with no luck for the past 2 years. It's been so bad that i stop paying my mortgage. Because of this i might lose my house. Also tried short sale, they said i have to not paid my mortgage for 6 months before they consider. I dont want to lose my house. They are the worst and they dont care about the consumer.

I tried to do a mortgage refinancing with this bank June 2012, but after going through the process and almost 2 months later, the loan was denied. Not getting the loan is not the problem but the way the loan was process. First, I was switch from a no cost loan to a loan with a fee of $1,900. Then they required so many documentations, including how I acquired the funds I have on my savings account. I was also asked to closed all my credit cards and lower the coverage on my homeowners insurance. Unusual; even my insurance agent was wondering what kind of mortgage company would asked you to lower home owner's insurance. The worst thing is it takes 2 month just finally find out I did not qualify. Avoid Flagstar if you want to save your sanity, money on appraisal and the trouble of closing all your credit cards and losing whatever reward points you have. If there is a 0 star rating, that's what they deserved.

I live out of the area and have grandchildren in the Jackson, Michigan area. Mrs. Bradshaw , at the Jackson Main Branch, helped me set up the necessary accounts for them, was incredibly professional and took the time necessary to assure everything was well. We remained in touch, until about October, 2011, when the contact ceased. No explanation given.

The online service, with an account at a brick-and-mortar bank, works quite well for me. The bank is struggling; looking at their stock price and their financial ratings indicates how bad off they are. For what I need, the bank works well. I hope they succeed. I hope the standard for customer service I initially found can be restored.

So far so good. I've had my mortgage with them for 17 months and am satisfied with their service. I cannot speak about the other services they offer or any of the branch locations.