Tried multiple times to stop overdraft charges. Details were not properly disclosed.

When I went in person to discuss account, personal banker had left out 2 social security numbers on her desk along with account number and pin number for account. When told banker about it, she did not even attempt to hide it.

Personal Banker was not knowledgeable about current issues already facing Great Western Bank.

I am closing the account I was discussing. Who knows whose information they have breached.

Worst customer service, incompetent people. Charged me a fee but can't tell me what it was for. They closed my account because I made them feel uncomfortable. As stupid as it can get!!!!!

I recently opened a checking account with Great Western and was happy with the friendly staff at the local branch. At the time, I also accepted their offer to open a visa card account. 0% for 6 months. Great.

Bad move. Their payment structure is managed by at least two other mystery entities, of which dealing with is horrible. I tried to post my first payment to the card last month through one (I say one, because it turns out there are more than one site to pay at, but they are all antiquated and hard to navigate) of their payment sites, www.ezcardinfo.com

Turns out, the payment didn't process, even though the site said it was ACCEPTED. Instead of calling or emailing me as it happened to inform me of THEIR ERROR, the account sat for three weeks in an outstanding, unpaid status. I'm happy and ignorant all the while.

By week four, I started getting mystery calls from an 866 number every morning at 8:15. When I answer, there is no reply, it just hangs up. When I don't answer and it goes to voicemail, the same thing happens. One morning, I decided to call back the number to see who has been such a nuisance. It's some "courtesy" division or company or agency saying my account is outstanding. The extremely rude and UNcourteous associate who answered wouldn't even tell me the reason for the call until I gave him all kinds of confidential information. Remember, I had no idea who this company is!

After 2 hours of precious work time, multiple phone calls to multiple divisions, agencies and who knows what, plus fretting over my credit taking a hit because of their cludgy system. I still had no answer why the payment didn't post. I also couldn't pay them at that time over the phone without being charged a $10 "convenience" fee.

I gave in and just mailed them the stinking payment. That was one week ago. I'm still getting the calls. I called the 866 number back today to speak with a manager, who, as it turns out, was not there.

First-rate BS.

I have always enjoyed banking with Great Western Bank. The staff is friendly and I feel the website is very user friendly. I have never heard of my friends or family saying anything negative toward this company. I plan to stay with this bank forever :)

I was forced to keep my HSA at this bank--due to their incompetence, I have overpaid on a check and cannot get my money back. I addition, bank is charging me for their mistake--been arguing with them for 2 years over a $30 overdraft and they are charging $500 interest. DO NOTBANK at Great Western Bank--they are thieves!

1)______CUSTOMER SERVICE is pretty bad. Phony, passive-aggressive customer service help---particular the receptionists at some brick-and-mortar locations; condescending and very poor at pretending that they care about you. Come on, at least hire a good actress.

2)_____INACCURATE.... and then 'accurate' again? I've had several mistakes that shorted my checking account causing me grief----however, after going to a bank officer, I was shown the next morning that my account was what I claimed it was. What? The reason: they update their system but still allow clients to access their online accounts while the system is updating. So, if not all updates have been applied to your account you may see your account as negative, get angry, print a copy of the account page, then make a plan to scream-and-yell at them the next morning. Bottom line: you'll be too angry to sleep. Why can't they have a "system is updating; please try back later" announcement at the top of the login page? Wow. Stupid at best.

3)_____ELECTRONIC BANKING INTERFACE IS DECEPTIVELY DESIGNED; It presents your 'balance' on the first page, but if you don't click on 'accounts' to view outstanding debits not yet applied (the page where your actual "available" balance is shown) you'll end up with an overdraft. I have a PhD in human-factors/usability---there's only one reason for such as design: deceit----the design of their online banking interface increases the probability that you will misinterpret your balances and garner an overdraft. Period.

4)_____WAITED FOR OVER A MONTH for a new debit card. The passive-aggressive receptionist said she would order me one. She didn't. She did this intentionally because I was upset that mine had expired and they had not mailed me a new one. Their response: They didn't have my new/current address...... despite the fact that THEY FINANCED MY NEW HOME LESS THAN 14 MONTHS BEFORE. Stupid to the nth power.

I finally had enough of Wells Fargo re-enrolling me into overdraft protection without my consent, closed the account, and walked across the street to Great Western. I checked out another few banks before I settled on Great Western, but I was pretty happy with them from the start. When I signed up, I got that typical gift given to new accounts (reusable metal water bottles). They purchased all my old checks from Wells Fargo, and added that to the account (roughly 20 bucks, which is more than I paid for the checks, ironically).

They asked if which checking account I wanted, and there was no discernable difference between their "totally free checking" and their "VIP checking", except vip had online, direct deposit, billpay, and payed you interest (with no minimum account balance). "Totally free" has none of those things. Also, for the VIP checking (but not Totally Free checking), for every direct deposit you set up your first month with the bank, they will add $10 to your account. Every automatic billpay you set up also adds $10, so long as you set the billpay up in your first 30 days. After my wife and I had our direct deposits and billpays set up, I got a full tank of gas for something I was going to do anyways.

I declined overdraft protection, and have not been automatically signed up (unlike Wells Fargo). If you do opt for overdraft protection, however, overdrafts here cost less than it does at any of the other banks I spoke with (Great Western charges around $32, everyone else I checked out was at least $35).

I have no problem encouraging people to at least check this bank out. The reason that I am giving the bank 4 stars, instead of 5, is because my wife got her debit card, and we got the checks we ordered, both within a week. I never got my debit card until I went back into the bank 1 month later and enquired, at which point it arrived 2 days later. I wasn't angry, but it wasn't quite perfect, so I couldn't give it a perfect score.

Ever had bank fraud touch your own life? I have. Somehow I had not only managed to go to Europe over a weekend and buy 9 e-tickets to a bus I never visited, but I also went to work. As a financial institution you should be quickly alarmed at any unusual out of area activity for protection of your own assets, but also that of your most important assets, your customers. Great Western Bank failed in this attempt. After calling the bank on a Monday (because life should always revolve around normal banking hours) I was placed on hold for some time. After speaking to a representative they canceled my card and told me I needed to come into the bank, since convenience is the utmost option. I did and after carrying casual conversation with me the personal banker told me I will not have access to my funds. WTF!!! Lets think here bank, you have money right? You have a certain availability of funds right? If I am giving you inaccurate information then charge me with fraud. Close my account. Fire me as a customer!! However, how the hell can I be in Europe, buying away e-tickets to a bus when my account does not dictate this at all? And then my account withered down to nothing, but thank the higher powers above that I have overdraft protection of $500 big ones and access to absolutely nothing. Seriously, after said dispute is over, my banking will be done elsewhere. This is a sign of times regardless of a bank not existing anymore because of poor customer service policies. I bank with you because I am responsible enough to have a full time job and need a place to house my money. If you had real fraud protection, I would have had two transactions and if these took a weeks worth of time, I would not care. However, failure of a bank is in how they treat a customer. You fail Great Western Bank, you fail!

Opened a Checking Account with them a few months ago. The people in my local Branch are very friendly and outgoing. I do not have any complaints with them other than their CD rates are a little lower than average.

I had a checking account with Great Western Bank because they acquired my old bank. And that is when the whole experience went sour. They don't answer emails or phone calls. I was told several times that they would do something and they never did it. As a result I have closed my account with GWB and I'm moving on.

My advice, RUN AWAY from Great Western Bank!!!