“Poor customer service and client appreciation”

I am a small business owner and have banked with the bank on the ground level of my building since I began business in 1991. In that time the bank has changed hands several times. HSBC has owned and operated this bank for approximately 8 years now.

I remained with HSBC simply because it was convient. I also had some distorted sense of loyality because I had been with this bank for so long. When the HSBC management and staff came into this bank, out went the customer service and client appreciation. This was obvious from the start and has only worsened in this economic turmoil of recent date. The bank charges are outrageous; the management staff out of touch with their client base; the employees so worried about doing something wrong that the follow through is terrible. The majority of the clients and staff are now Middle Eastern. That would not be an issue if you were made to feel welcome even if you were not from that ethnic background. The rudeness and abrupt nature with which they conduct business is unnerving at best. Needless to say I have been made to feel unwanted and unnecessary in the long term success of this institution.

I realize that times have changed in the banking business for years to come. Times have also changed for me, a small business owner who appreciates how important customer service is. If you are looking for a good relationship with your bank and do not have several million dollars to deposit, I suggest looking elsewhere.

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