“appalling customer service from outsources call center”

HSBC Online savings' interest rate is fairly good and their online system works ok but if you have any problems at all (as I did when they suspended all my linked accounts for no reason), that require you call Customer Service⦠then I feel sorry for you.

You will spend hours on the the phone with a completely undertrained Indian from a call center on the the other side of the world, that just talks you in circles and puts you on hold every 2 minutes. They refuse or do not have the ability to transfer you to a supervisor or english speaking operator. I was given at least 8 different reasons for the problem but no solution. A problem that could have been resolves in 30 seconds if I was dealing with a real banker.

I closed by account because of their appalling Customer Service and my $100 000 in savings did not mean anything to them. I also simply do not like the idea of this call center on the other side of the world, that turns over staff daily, to access to my sensitive information including Social Security, driver license, secret questions and answers etc. etc.

My email complaints and follow up questions were answered with impersonal auto generated emails.

I expect that if I am giving a bank business and trusting them with my life savings, I expect them to repay me by investing back into my country and at least hiring local people. I also expect to be dealt with like a person, not an account number in their system.

I moved my saving to GMAC, after calling customer service first, to make sure who I am dealing with.