“Not Worth Higher Interest Rates”

This bank is not only too inconvenient to make up for its higher interest rates, but it has horrible customer service as well. Due to the fact that the company 1). has no local branches, 2). "doesn't do" paper checks, 3). "doesn't do" wire transfers (unless you have a verified link to an account at another bank ... the process for which takes several days), 4). "doesn't do" certified checks, and 5). stonewalls customers at the "manager" level (one level up from the "associates" who answer the banks' 800 numbers, my husband and I had to reschedule an otherwise perfectly well-organized closing on the purchase of a home that had been scheduled for over a month. The various "associates" and "managers" gave us cyclical advice and suggestions for what should have been an easy access to OUR money in THEIR accounts ... and when it didn't work, they later claimed that other "associates" and "managers" shouldn't have been giving us that advice in the first place ... but then refused to assist us further in accessing OUR money. DO NOT BANK WITH ING Direct no matter how high their rates are.

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