Investors Savings Bank
2 out of 5 marks
I'd like to offer to some suggestions: 1) Please respond, as in the past, I've never got a reply. 2) smartphone using Android Browser get ERROR msg. #1516 when I attempt to Log In. 3) I created QR Scan, which works with Chase and even White Castle but Not with Investors Bank. 4) I've done Online Banking for over 12 years - this Bank is the Only one that is Troublesome. (ps) I also have public access setting, and I'm still Not able to use My smartphone to gain access after Secret Question. It just remains in constant idle mode or I get ERROR msg. #1516
After 10 years of this aggravation, I've recently opened another Checking Account in another Bank, which is Problem FREE.
Also, NO other online bank, in over 12 years has annoyed Me with a three month Password change.
I No longer recommend your bank to friends and family.
Your Bank Needs a complete Overhaul to compete with other efficient Institutions.
No reply necessary, as I Never get one anyway.
Additional reviews for Investors Savings Bank
3 out of 5 marks
The customer service is great, they cannot do enough for you. However, online banking takes 6+ days for a payment to clear. ATM still needs a deposit slip and envelope while other banks no longer need the extra paper. Even though I've only been with them for approximately one month, I'm beginning to feel like I signed up with the "Buggy Whip" Bank. The online banking is reminiscent of the internet in the 1990's.
3 out of 5 marks
I posted my first interaction a week ago. After a lot of complaining, my loan officer cut me a personal check to compensate me for being overcharged. I'm torn on the rating, as the fact that it was a personal check is very impressive. I'm sticking with average because I ended up with the deal that we agreed to
5 out of 5 marks
Rates are competitive. Customer Service Reps are always friendly & professional. Problems are few & far between but are resolved quickly & correctly when they do occur. Have found this bank to actually make banking a pleasant experience.