“Worst customer sevice I have ever experienced”

Key bank seems to have service charges for just about everything. I made a deposit at a key bank ATM the next day I withdrew a small amount. A couple days later I noticed my account was about a hundred dollars under what I thought I had. I went to the bank they said there were overdraft fees. Turns out I made a purchase not knowing of $3 in fee's for calling to check my balance. The purchase I made caused me to go into the negative by $1.41 then they added a $38 dollar overdraft fee. Then I made the deposit they only make the first $100 available. I made two purchases of about $10 one for about 5 and withdrew $60 from the branch ATM which gave me a available balance of $74 before I withdrew. Turns out that was not the available balance and I was charged more overdraft fees. They say it is my fault I should have known the actual balance. I told them I did not know about the $3 in fees that is what started this all. they see it differently. They also say the ATM had to make the money available to me what if there was an emergency and I needed the money like my kid needed to go to the hospital they called it a courtesy to make the money available even though it was going to cause overdraft fees. I have had problems with the way they work since I switched to them I switched because I moved and they were close I should have stayed with my old bank. WORST BANK EVER in my eyes.

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