“key bank is a nightmare”

it is the worst bank ever, and has just been a head ache the last few months. between their tellers & customer service, not up to date online banking, crazy overdraft fees, posting activity from highest to lowest dollar amount instead of by order used, and my personal favorite "courtesy" list which allows you to overdraw your account and use money you do not have. Ultimately, making you pay them more than you are usally spending. I have paid so many $37 overdraft fees due to $2 to $3 purchases. Beware of this bank, it is not looking to make your banking experience easier, but rather make as much money as it can off of you.