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Robert Reviewed

Peoples United Bank

Overall rating

2 out of 5 marks

Customer service
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5
Bank rates
1
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4
5
Online experience
1
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Fees & Charges
1
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Overall satisfaction
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Robert wrote:

Wants to play with the big boys.

Peoples is going down hill fast.

I had been banking with them since 2000.

I closed my accounts this past December and am very glad I did. I joined a credit union. Now the majority of the services I paid a fee for are free.

Their last group of account term changes was the last straw.

They jacked up all their fees and added a few new ones that even the CS person I called couldn't tell me anything about.

They lost the backup tape that contained my personal information a couple years ago when the company re-organized. It was not the first time they were lax in their security measures.

They installed a drive up ATM in a shopping plaze nearby. It is very convinient but the P.O.S. rarely functions.

They replaced the branch ATMs with a couple of old worn machines that look like they were found in the back corner of their basement in Bridgeport.

They changed their web account access to remove the Available Balance field and now only show Balance. Very mis-leading.

Now I read in the news that their latest computer update hasn't been going so well for Connecticut customers.

The only positive is their customer service. Having had to speak to them far too many times, they have obviously a lot of experience dealing with these issues.

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Additional reviews for Peoples United Bank

Jennifer's Profile Image

Jennifer reviewed Peoples United Bank

May 16th 2013

1 out of 5 marks

Horrible, the teller was rude and insulting!

The teller was not friendly and was not helpful. They did not have the funds to cash my check and was insulting when I asked where another branch was. I am so glad I do not do regular buisness with People's Bank especially when they have people like that working for them. There is so many people looking for jobs that deserve one, and they keep a miserable person like that !

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MrsPeterson reviewed Peoples United Bank

Mar 22nd 2013

1 out of 5 marks

Non Stop Issues, Horrible Service For 5 +Years. Avoid

Avoid this bank. In the last 5 years the following has occurred:

unable to delete a joint bank account, leaving my info available to an former relationship. Took almost a year to solve. Multiple atm card replacements due to loose " account compromises " which left me updating all online account repeatedly - several days of work each time. If you bank with peoples expect ramdom card replacements at any time, several times a year. Cannot wire money or replace checks without going into a branch location. Customer service people have been ok, but some have been extremely rude. Very unpleasant. I am switching. I've had it.

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Klp2012's Profile Image

Klp2012 reviewed Peoples United Bank

Jun 18th 2012

2 out of 5 marks

Absolutely horrific! They must screen the most unintelligent people they can find and hire them as tellers.

I went in to deposit a check under my new married name and brought my marriage license with me. My other credentials are still being processed. The teller did not know what a marriage license was nor know how to read it. Furthermore, did not understand the fact through vital statistics that I am able to use my married last name with proof of my marriage license. After standing at the counter for 10 minutes while the teller checked with multiple parties who also seemed dumbfounded I decided to close my account immediately. Prior to this negative experience, my husband and I opened a joint checking account at CHASE bank, who did not hassle me whatsoever.

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drake1234's Profile Image

drake1234 reviewed Peoples United Bank

Aug 15th 2011 - updated: May 4th 2012

1 out of 5 marks

People's United Bank Security Sucks And Always Has - My Identity Was Stolen People's United Bank Bailed On Me..

Regarding the people's united bank -. People's united bank and its board of directors put my college son and myself out of business leaving my son $8,000 dollars in debt. This happen when i exposed them for fraud and obstruction of justice during the the four month long documentary on identity theft called i see dumb people's. Bing or google people's united bank vs. James hastings or watch these you tube videos for proof of what i say. People's united bank and the state of connecticut also tried and failed to put james hastings into fed pen for 10 yrs on trumped up extortion charges in order to cover up the worst breach in banking history. Do not be fooled by c. E. O. Jack barnes and his corp. Thugs - they are cowards who will not hesitate to crush family and anyone who gets in the way of their greedy bonuses. Http://peoplesunitedbankshred. Blogspot. Com/

www. Youtube. Com/watch? V=ca2zqefjk74

http://www. Youtube. Com/watch? V=qkd7i5glpue

http://www. Youtube. Com/watch? V=przscy_9qp8

www. Youtube. Com/watch? V=ca2zqefjk74 strikes

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amcmahon's Profile Image

amcmahon reviewed Peoples United Bank

May 2nd 2012

1 out of 5 marks

Not very good. Everything from the beginning of their merge from beverly national has been such a nuisance

It is really to bad that Peoples Bank bought out Danvers bank as well as Beverly National. Though I do realize times have changed. My first experience was of course when Danvers Bank bought Bev National Bank and all of or ATM cards/ and any accounts we had there were being transferred to new account numbers. So naturall everyone has to take time off from work and get there to get new pin numbrs for their temps card ect. Then People's Bank announced they were buying Danvers Bank. The whole transaction process starts again , take tim eoff from work get to bank for new cards ect. Then I get these checks in the mail with hardly any deposit slips and when I went to Peoples bank to make a simple deposit and was told the numbers are wrong that people s bank made a mistake on the deposit slips and I would have to pay to reorder new deposit slip at my cost of 25.00. Ok now somethings not right here. So I called Customer service , got the same story until I finally argued with a manager and she hummed and hawed me saying ok finally no cost to you . Then I have a 200.00 loan attached to my checking account so if I go over at all on a check the revolving loan will adjust into my checking account if needed. have had it for years on end , well I have an 18.00 balance which would have been paid off the following month on this revolving loan and I guess People's bank got bored because they decided to charge me 35.00 for an annual fee of having it with no pre notices sent to me about any charges. This bank is nothing but a bunch of crooks and their customer service people are extremely rude and not helpful. Unfortunatly I will be visiting them as soon as I can get time off from work to withdraw all of my funds and look into another normal local bank.

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col reviewed Peoples United Bank

Mar 1st 2012

1 out of 5 marks

Screwed me

FYI to people going on vacation. PEOPLES UNITED BANK can and did cancel my ATM card without cause.. Long story, short...they sent mail notification to my house 2000 miles away about a possible fraud. No phone call.I called them, they still would not reinstate the card, I faxed them my info as they requested, they promised to overnite a card, it was sent regular mail and arrived in Lexington, Ky after I had left. So, unable to obtain cash had to shorten my trip and drive home, no card still. Imagine it happening to you, maybe overseas....how screwed would you be. I am SWITCHING BANKS , you may want to do the same.

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carol1951 reviewed Peoples United Bank

Nov 14th 2011

4 out of 5 marks

i am pleased to be a customer of this bank. and have no complaints in regard to their services.

the people that work there are very nice when i ask them questions about any banking business i do or have done,recent or in the past, since i have been acquainted with this bank. i am satisfied with doing future business with them, also. i would recommend them to anyone i know or someone that wishes to have good relations with a good bank such as this. i have not had any problems with them,since i have been a new customer of there's. everyone should check out this bank, as they are very helpful to everyone that goes there.

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degwal's Profile Image

degwal reviewed Peoples United Bank

Oct 3rd 2011

1 out of 5 marks

I have dealt with Peoples Bank as my name is on the account with my parents

I have been to the bank in person and have also called the bank to clarify the 7.00 per month they charge on my parents account to cash my fathers government retirement check. They said if it was a payroll check they would not charge, its a retirment check . I was assured that they would not charge this fee again , but guess what they did...

I hate this bank and going to move all the money to another bank so I do not have to deal with them again

Customer service is awful.

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chompy's Profile Image

chompy reviewed Peoples United Bank

Sep 8th 2011

2 out of 5 marks

A customer service nightmare

A customer service nightmare from the off. Every time you call the 'service center' you are basically fobbed off and told to go into the branch. When you visit the branch you are fobbed off and asked to call the 'service center' Information on the same issue given by the service center and the branch contradict each other.

In the end I closed all my accounts after they told me the quickest they could do an 'instant transfer' was 72 business hours. Funny when I was closing my accounts they managed to sort out the mess - too late for them though - I wasted too many hours being passed from pillar to post.

So now my accounts been 'closed' for over 2 weeks - and I get a letter from them telling me they honored a payment for $6 and now have to pay a $35 fee - despite me not having an account with them. I call the number on the letter, only to be passed to the branch, only to be left on hold, only then to leave my number for them to call me back later....zzzzzzz...... you guessed it - they never called back. I'm sure they would be happy to make a mark on my credit history for a $6 payment they should have never authorized.

I'd never recommend them, nor will I go back.

Is this review helpful? ▲ Yes 1 ▼ No 0