I was excited to open a Suntrust account, because I'm unemployed and very low on cash so their EZ Checking account was a great option - no fees. I opened the account without a problem. Through an unfortunate event, I got a bad check, which I tried to deposit. It bounced. A hold was placed (initially on just the check funds, then the whole account). Someone keyed it in wrong, so it was like they were trying to take out the check twice to clear it up, leaving me a large negative balance. Finally that was straightened out. A day or two later, I go to use my card - the hold is back on my account, and they are closing my account without warning... even though the day they made the decision to close it, I talked to 2 separate people from the bank who looked at my account and didn't mention anything about that. They were even talking about crediting back a fee that they took out. Even when I spoke to someone on Saturday, she just said I had a hold, but did not say why.

"Bank policy" or not, what happened to communicating with the customer or the customer coming first?

They allow the same transactions to repeatedly be charged to your account and refuse to do anything about it. They put the blame on the company who charged it but they allow it to go through. Must be a thing in the south, because up north I NEVER had this problem. Do not Bank with SUN BUST!!!!

All around not a very good bank. It's not very convenient, I live in Newnan,GA which is huge! There is not one Suntrust in Coweta county but you go to the next county and there's 3 within 8 mile radious of each other. You guys don't offer a temporary card so I had to wait 9 days to withdraw from our account, not to mention my husband whom works out of town can't even withdraw money because GA requires a paper ID until you receive your new one. ALL Suntrust employees should be trained to know its the same thing Ga or not. I can't help GA chose a ridiculous process! Your Saturday hours are horrible at least make all the hours the same there's a HUGE difference in hours at each location. You guys charge a $12 fee if you do not use your debit card, yes it's a small fee but it adds up!! Also, you can't access the online banking app early in the morning ugh get it together! Last but not least.. You ask why I chose to bank here? Well my husbands company requires it, so there's one good thing I will unfortunately be a customer.

http://www.globalresearch.ca/american-dream-food-loaded-into-dumpsters-while-hundreds-of-hungry-americans-restrained-by-police/5329966

I had an auto pay from my Suntrust checking to my Suntrust loan- at my credit union if the money isn't there the due date it will just keep pulling until it's there. Thinking a bank worked the same was I was charged a fee on the checking and the loan. Suntrust did refund one fee but the fees are inhouse and refused to refund the second which was all from the same transaction. Closed my accounts and will refi my auto loan anywhere else. Looking for a new car and mortgage and definitely will not consider Suntrust ever again over $25.

This bank put a peace of property on the market without having the title clear. Then did not know enough to get it straightened out in a timely fashion. We should be closing today, for the third time. They still have not gotten their act together. We have invested too much time and energy to not sign yet another 2 week extension. My husband is a 90 percent disabled veteran and I am having to take him to see the doctor today because of the undo stress this has caused him.

My wife and I opened a account here recently. I just started a company and thought I would use this account temporarily until I incorporate the business. I am a electrical contractor so getting paid is a pain at times and when I do I need the funds to start the next job to buy materials. I recently deposited two sizable checks and they decided to put a 7 day hold on both of them really a 8 day because on the 7th day they tell you that the funds will be released at 11:59 pm but only after waiting on hold for an hour because they say they are checking to see if they can get the funds released now after getting sick of waiting hanging up and calling back to be told I have no idea why you where put on hold nothing we can do. Oh and don't forget the time going to the branch you deposited the checks at to be told that you have to go to the branch you opened the account at to be told there that they have no idea why the other branch sent you to them there was nothing they could do. So in short if you want a bank that will bring your business to a grinding halt while wasting your time by strait out lying to you or being completely incompetent (take your choice) start a account with Suntrust. Oh and thanks for putting a 8 day hold on my checks (one of the checks was from a family member) what is that anyways, its like they decided that they just will not give me access to the funds because, not we have to check to see if the funds are available its we will not give you access for 8 days because we say so. Thanks Suntrust

They have lots of locations and branches so that is a bonus. However, service outside the local branch I have is horrible. They keep doing internal cutbacks and service keeps getting worse. They also have the worst rates I have seen. I am only with them due to some services they offer. If I ever find a bank with same services and actually cares about its customers I will be switching.

We have very good credit rating and debt/income ratio < 30%. However Suntrust loan experience was a hassle. First of all the loan officer at the local office has no communication with the underwriter. The underwriter would call us or mail us directly instead of talking to the loan officer. So the loan officer is out of the loop. So parts of the loan business such as submitting forms was at the local office, but some of it was done through the underwriter. Then the loan officer and the underwriter would contradict each other when we had questions. It took 2 weeks to hear back about the approval details, with confusion abounding as the local officer and the underwriter told us different things and we had to be the "middle man", calling both and giving them the information to each other that they should have been sharing. Although the local officer was pleasant the underwriters are rude and short with us. This is SUCH a BAD process. Be like other banks, 1 POC to the customer - the loan officer! Don't make the customer chase everyone down to get everyone on the same page. Also they would not accept my self-employed husband's 1099 unless he had worked for 3 years! Finally we got a high interest rate with 1/2 the amount approved that we wanted. And we have a car loan and multiple accounts with this bank and in good standing! Disgusted, we turned to our credit union, who approved twice as much with less interest in A FEW HOURS time. Not to mention all but 1 of the employees at our branch have left so there is a high turnover. Suntrust get your act together!!

I made a $17,000 deposit on 02/05/13 and it posted to my account the very next day. I even called the bak to verify that the funds were available and they were. Yay. Then i made another $30,000 deposit, drawn from the same account as the previous deposit, on 02/11/13 and it was put on hold until 02/19/13. In the midst of all of this, i had six pending payments that were already processing on 02/12/13 to be paid on 02/15/13 and i couldn't cancel them unless i put a stop payment on them at $36 a piece. I called the branch where i made the deposit to see if there was anything they could do to get the funds verified and avoid $216 in stop payment fees and the teller took my number and said she'd call me back. She never did, so on 02/14/13 i put the stop payment on them to avoid any overdraft and returned item fees (those are also $36 a piece) and was charged the $216 in stop payment fees on 02/14/13. On 02/15/13, two of the checks were presented for payment electronically and i was charged an additional $144 for overdraft and returned item fees! Even though the check numbers and amounts matched the stop payment records they said said the details of the stop payment didn't match and there was nothing they could do about it and they are refusing to refund the $144 additional fees they swindled out of me. I have been a very loyal customer with suntrust for 8 years and once this situation with the hold on my deposit is straightened out, i will be closing my account. I feel like they saw i made this large deposit (which was intended to pay off my late father's debt, mind you) and want to take as much of it as they possibly can. This bank is terrible!