I went in to cash a large check on a Thursday. I agree the check was large, but for the amount of money they have in all of their accounts they wouldnt cash it because they didnt have it available. Not a single nsun trust bank in miami could cash it. This check was less than 40g's. They have to order the cash and it wouldnt be here until MONDAY. MORE BS. MORE RUN AROUND. A PHONECALL. A CLICK OF THE MOUSE COULD HAVE IT HERE ON FRIDAY. I EVEN OFFERED TO PAY BRINKS TO HAVE HERE ON FRIDAY. AGAIN DENIED BY JENNIFER RAMERIZ OF SUNTRUST MIAMI BEACH. THEY SUCK. and they wonder why they dont have more business. My money is going to Chase.....they have more branches anyway. Boycott sun trust...i didnt capitalize their name on purpose....cause they dont deserve it......peace!

I have been banking with Suntrust for many years and only in the last year, every person that worked for the branch where I banked, has left or been moved. Where once, you could go to the branch and have them remove an overdraft fee, it has now been taken out of the branches hands and the new Corporate policy is that you are allowed one overdraft in you entire lifetime. I no longer feel that I am dealing with a friendly group of people who are out to do great work and provide a great customer experience. I now feel that I am dealing with a typical huge corporate environment where if I don;t have $100,000 in the bank, I am a nobody. Before I knew everyone by name and they knew me by name... Now, I am just a face in the crowd. I will be changing banks.

I am very please with Suntrust Banking in every experience. My accounts include: former car loan which I refiananced with Suntrust (now paid off)...checking and savings, and possibly my next morgage. They really care for me as their customer, and have been most helpful.

I was excited to open a Suntrust account, because I'm unemployed and very low on cash so their EZ Checking account was a great option - no fees. I opened the account without a problem. Through an unfortunate event, I got a bad check, which I tried to deposit. It bounced. A hold was placed (initially on just the check funds, then the whole account). Someone keyed it in wrong, so it was like they were trying to take out the check twice to clear it up, leaving me a large negative balance. Finally that was straightened out. A day or two later, I go to use my card - the hold is back on my account, and they are closing my account without warning... even though the day they made the decision to close it, I talked to 2 separate people from the bank who looked at my account and didn't mention anything about that. They were even talking about crediting back a fee that they took out. Even when I spoke to someone on Saturday, she just said I had a hold, but did not say why.

"Bank policy" or not, what happened to communicating with the customer or the customer coming first?

They allow the same transactions to repeatedly be charged to your account and refuse to do anything about it. They put the blame on the company who charged it but they allow it to go through. Must be a thing in the south, because up north I NEVER had this problem. Do not Bank with SUN BUST!!!!

All around not a very good bank. It's not very convenient, I live in Newnan,GA which is huge! There is not one Suntrust in Coweta county but you go to the next county and there's 3 within 8 mile radious of each other. You guys don't offer a temporary card so I had to wait 9 days to withdraw from our account, not to mention my husband whom works out of town can't even withdraw money because GA requires a paper ID until you receive your new one. ALL Suntrust employees should be trained to know its the same thing Ga or not. I can't help GA chose a ridiculous process! Your Saturday hours are horrible at least make all the hours the same there's a HUGE difference in hours at each location. You guys charge a $12 fee if you do not use your debit card, yes it's a small fee but it adds up!! Also, you can't access the online banking app early in the morning ugh get it together! Last but not least.. You ask why I chose to bank here? Well my husbands company requires it, so there's one good thing I will unfortunately be a customer.

http://www.globalresearch.ca/american-dream-food-loaded-into-dumpsters-while-hundreds-of-hungry-americans-restrained-by-police/5329966

I had an auto pay from my Suntrust checking to my Suntrust loan- at my credit union if the money isn't there the due date it will just keep pulling until it's there. Thinking a bank worked the same was I was charged a fee on the checking and the loan. Suntrust did refund one fee but the fees are inhouse and refused to refund the second which was all from the same transaction. Closed my accounts and will refi my auto loan anywhere else. Looking for a new car and mortgage and definitely will not consider Suntrust ever again over $25.

This bank put a peace of property on the market without having the title clear. Then did not know enough to get it straightened out in a timely fashion. We should be closing today, for the third time. They still have not gotten their act together. We have invested too much time and energy to not sign yet another 2 week extension. My husband is a 90 percent disabled veteran and I am having to take him to see the doctor today because of the undo stress this has caused him.

My wife and I opened a account here recently. I just started a company and thought I would use this account temporarily until I incorporate the business. I am a electrical contractor so getting paid is a pain at times and when I do I need the funds to start the next job to buy materials. I recently deposited two sizable checks and they decided to put a 7 day hold on both of them really a 8 day because on the 7th day they tell you that the funds will be released at 11:59 pm but only after waiting on hold for an hour because they say they are checking to see if they can get the funds released now after getting sick of waiting hanging up and calling back to be told I have no idea why you where put on hold nothing we can do. Oh and don't forget the time going to the branch you deposited the checks at to be told that you have to go to the branch you opened the account at to be told there that they have no idea why the other branch sent you to them there was nothing they could do. So in short if you want a bank that will bring your business to a grinding halt while wasting your time by strait out lying to you or being completely incompetent (take your choice) start a account with Suntrust. Oh and thanks for putting a 8 day hold on my checks (one of the checks was from a family member) what is that anyways, its like they decided that they just will not give me access to the funds because, not we have to check to see if the funds are available its we will not give you access for 8 days because we say so. Thanks Suntrust